Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi There,
  
  On September 28th 2023 at 04:41h I made my first deposit on ******** via Gigadat for USD $*** ($CAD ******) using the interact option, the transaction Failed for incorrect amount, it was short by 2 cents. Then immediately I made a second deposit at 04:50h for USD $*** (CAD ******) which was successful with Reference ID *********. Right after completing these set of transaction I got from Gigadat an email confirming the 04:41h transaction rejection and stating that I will get a refund on the next 2 business days, which until today Oct 21 the refund has not been issued.
  
  On October 15th at 14:04h I decided to try again and see if the error on ******** platform has been fixed, but again 2 transactions failed. ****** *** ******** *** **** ******* *** *********** ******* ** ** ******** ******* ** ***********
  
  
  I have contacted support several times with not success and it has been almost a month to get the refund that it was supposed to happened in 2 business days, I have also contacted Gigadat support to confirm that the transactions were successful on their end, and same thing I did with my bank institution **********.
  
  
  ***** ** *** ***** ** *** ************ **** ***** ***** * ********* **** ** ****** *** **** ***** ******* ****** * ******* *** ******** ******* *********** ********* ** ************************************  * ********* **** ** ****** *** **** ***** ******* ******* * ******** ********* ** ********* * ******* **** ** ****** *** **** ***** ******* ****** * ******* *** ********  ******* *********** ********* ** * ************************************  * ******* **** ** ****** *** **** ***** ******* ****** * ******* *** ******** ******* *********** ********* ** * ************************************ 
  After a call with ********** today, they have confirmed that as of today there has not been any e-transfer refund sent by ********
  
  thank you for your prompt response on this matter  ****** ********* *** *******

  Business Response

  Date: 23/10/2023

  When an e-transfer is not applied to your initial transaction with the merchant your funds are automatically returned to the same email address they came from, which is the email address you have associated with your bank. The email address you are contacting from is not the email address that is associated with your bank account. In order for us to assist you further we do need you to reach out to our customer service department, ************************, from the same email address the e-transfers were sent from, or you can provide us the 8-digit or 12-digit case sensitive, Interac e-Transfer reference number beginning with ***** ***** ** ******

  Customer Answer

  Date: 23/10/2023

   
  
  Complaint: ********

  As requested please see the etransfer transactios ID and the email linked to that account is : ****************************
  
  
   * ********* **** ** ****** *** **** ***** ******* ****** * ******* *** ******** ******* *********** ********* ** ************************************ 

  * ******* **** ** ****** *** **** ***** ******* ****** * ******* *** ********  ******* *********** ********* ** * ************************************ 
  
  * ******* **** ** ****** *** **** ***** ******* ****** * ******* *** ******** ******* *********** ********* ** * ************************************  
  
  
  
  Sincerely,
  
  
  
  Carlos *********

  Business Response

  Date: 23/10/2023

  Please reach out to our customer support team, ************************, with the Interac reference numbers so we may assist you further. Interac reference numbers are used for security purposes and should not be disclosed on a public platform such as this.

  Customer Answer

  Date: 28/10/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* they have refunded the transactions as expected and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Carlos *********

• Initial Complaint

  Date:24/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a withdrawn of $**** from ** ***. I recieved a withdrawal request notification from Gigadat at 3:29am July 19th for a $*** and an $*** withdrawal. I also recieved an auto deposited etransfer for the $*** at the same time. I never recieved the $*** auto deposit. I've emailed Gigadat 3x with no response from them. I've been in contact with ** *** every day. They tell me it's been withdrawn from my account and the problem is not on their end. I can't get a response at all from Gigadat. I would like my $*** deposited into my asking the same as they did my $****

  Business Response

  Date: 24/07/2023

  We have reviewed our incoming customer support emails and can see 2 emails received from you, the first was received on July 20, 2023 at 9:04am and a response was sent from our customer support team back to you on July 20, 2023 at 9:17am. Your second email was received on July 21, 2023 at 11:32am and our customer support team responded back to you on July 21, 2023 at 11:40am.

  Our records indicate that the email address **************** is registered for autodeposit.

   A withdrawal of $****** CAD has been updated SENT to **************** on July 19, 2023.

  As it seems that you are registered for autodeposit, these funds should have been automatically applied to your bank account balance at the time the E-Transfer was received.
  When you are registered for autodeposit, you should receive an automated message from your bank/Interac that funds have been deposited; if you have not received a notification to advise this, there may have been a disruption in the autodeposit process with either your bank or Interac.
  If you are having trouble locating any Gigadat, or other e-Transfer related emails, please follow these steps specifically to double check:
  - Search terms, "Gigadat" or "Interac", in the email's SEARCH bar/field to filter results and only show relevant emails containing these keywords
  - Include Junk/"Spam"/Trash in the above Search Results if prompted, or check Junk/"Spam"/Trash thoroughly if no such prompt is shown
  If the funds are not reflected in your account at this time, and you cannot locate the notification regarding these funds in your email, we would advise that you contact your bank’s specific Online Banking & Technical Support department that handles Interac Investigations to have them investigate this matter and to have any potential holds or disruptions addressed.
  We advise specifically speaking with this department regarding this, as other departments may lack training, or access to the systems/information needed to properly investigate Interac matters.

  Customer Answer

  Date: 24/07/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  I received a notification from Gigadat for a $*** withdrawal requests and an $*** withdrawal request at the same time, I received notification that the $*** was deposited into my account also from gigadat via email. The $*** was deposited I never received another email from Gigadat stating that the $*** was deposited I only received the $*** one this is not a problem on my bank end this is a problem on Gigadat end
  
  Sincerely,
  
  
  
  Janine ****

  Business Response

  Date: 24/07/2023

  Our bank has confirmed that the e-transfer for $****** was sent on July 19, 2023 to the email address ****************. As you are registered for auto-deposit, please contact your bank to have them investigate why the funds have not been automatically deposited or if they are holding funds for internal reasons. If there was a disruption in the autodeposit process, this is something that needs to be investigated internally with your bank, specifically the department that deals with online banking. 

• Initial Complaint

  Date:17/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This money was withdrawn from my account as an etransfer for ****** on Sat July 15th,2023 at 11:27pm. I did not send this ,my account was compromised by an unknown individual. Please refund my money. I am contacting my bank **** ** ***** **** ********

  Business Response

  Date: 17/07/2023

  If you believe your account was charged without your authorization, and do not share the account or otherwise know of anyone who would have had legitimate access to your account, please contact your banks fraud support. They will investigate and potentially reach out through proper channels if required.
  All funds processed by Gigadat via Interac Online, Interac e-Transfer, and Interac Request for Money are based on transactions initiated by an End User on one of our associated Merchants' sites, then authorized DIRECTLY through sending or confirming payment via Online Banking Login.
  We do not, and cannot "bill"/"charge" any amount, or otherwise have any access to your bank account.
  All funds are received solely in response to actions taken from the Online Banking Account, so any issue of unauthorized funds/payments would be investigated from that end.
  If you have not already done so, please be sure to review and update passwords on any accounts that may be associated to be safe.

• Initial Complaint

  Date:27/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  e-Transfer details You/I sent $***** To Gigadat Inc ************************* Status Deposited
  Date Feb 10, 2023 Your reference number ****** Type Fulfilled request. AND again it stated You/I sent
  $***** Gigadat Inc ************************* Status Deposited Date Feb 10, 2023 Your reference number ****** Type Fulfilled request.
  I emailed to so many customer servers and they said I had to enquire to my Bank, and my Bank said I had to enquire to this e-transfer customer servers and no-one is trying to help me get my money back....I talked to AIDAN, DARREN, DEHAN, CHRISTINA S, and here is my reference number. From: Dehan . from Gigadat
  Sent: April 6, 2023 5:53 AM, May 7, 2023 9:25am May 7, 2023 9:41 AM, 10:05 AM,
  To: Nadine *****
  Subject: RE: reference-- **********

  Business Response

  Date: 27/06/2023

  The reference numbers you have provided us are your banks internal numbers, which unfortunately does not help us locate your deposits. As you sent this money using Request For Money, we require the message that was included, or the unique Interac reference number that stars with CA. In our correspondence with you through customer support we have provided you examples of the information that we require in order to assist you further. To date, you have not provided us that information and continue to provide is your banks internal reference number, which we have advised you is not information we can use to locate your deposits. Please review the screenshots we sent you and provide the requested information so we can assist you in locating your deposits.

   

• Initial Complaint

  Date:02/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been waiting for a withdrawal that was supposedly processed by **** over three business days now.

  Business Response

  Date: 02/06/2023

  We can confirm that your withdrawal request was received and processed by our bank on May 30, 2023. Our bank has confirmed that the e-transfer was sent, and they are currently investigating as to why you have not yet received the e-transfer. Please allow up to 3 full business days to receive funds to accommodate for any additional processing time that the bank or Interac may require. If you are registered for autodeposit we also suggest you confirm with your bank that they are not holding the funds from being deposited to you.

  Customer Answer

  Date: 02/06/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  It has already been 3 business days!

  Business Response

  Date: 02/06/2023

  As previously advised, our bank is investigating as to why you have not received the e-transfer as they do show it was sent to you.

• Initial Complaint

  Date:31/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amount ***$
  reference ********************
  From ******** ******
  Date 25.05.2023

  My
  complaint with Gigadat withdrawal not received from 25.05.2023 this withdrawal
  from ******** ****** I won $*** and received the notification from Gigadat that
  the amount will be transferred in my bank account at least 1-3 business
  days. 
  I
  contacted Gigadat many times but until today I didn't get any response. 
  

  Business Response

  Date: 31/05/2023

  We can see that you were corresponding back and forth with our customer support staff and had been advised that our bank confirmed your e-transfer was sent on May 26, 2023 and they were investigating as to why you had not received the e-transfer. They confirmed with us as of this morning that your e-transfer was successfully sent to you. If you are registered for autodeposit please contact your bank to ensure they are not holding the funds. 

  Customer Answer

  Date: 31/05/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Hedi ******

• Initial Complaint

  Date:31/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Won’t pay out money nor will they explain why it’s taking so long . It’s been a week of waiting

  Last Wednesday I had won money online casino and had withdrew the funds and got confirmation by Gigadat that I would receive it within 1-3 business days . I usually receive it in a day and a half and have been trying to contact them to get an idea with what is going on and they keep saying the same thing 1-3 business days . It’s been a week and still no funds and no explanation.

  Business Response

  Date: 31/05/2023

  Your withdrawal request was approved on our end on May 25, 2023 and sent to our bank for processing on May 26, 2023. Once it has been sent to the bank for processing it can take 1-3 business days from that date to receive the e-transfer. Today would be the third business day from the date it was sent to our bank and our bank has confirmed this morning that the e-transfer has been sent to you. If your email address is registered for autodeposit with your bank please contact your bank and confirm they are not holding the funds.

• Initial Complaint

  Date:23/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a text message about a ****** etranfer that came out of my account to Gigadat. I never sent that money to you. So I had to go to bank change my email transfer and block my card because you have taken money without my permission. Now my other payments will not go through. I have filed a complaint with the fraud department at ** because this was done without any knowledge on my part. I need my ****** back. I want to know how you took it from my account and where it is now. This is an email I got about it
  
  Hi JOLENE ******
  The $****** (CAD) you sent to Gigadat Inc has been successfully deposited.
  Details of the Transfer:
  Message: ******** ********* ******* ** **********
  
  I would like to be refunded the money that was taken from me of ******. ******* ** ***** *** **** ******* ******* *** *********** ** ***** ********** ******* ** ** ***********************

  Business Response

  Date: 23/05/2023

  If you believe your account was charged without your authorization, and you do not share the account or otherwise know of anyone who would have had legitimate access to your account, you will need to contact your bank's fraud department All funds are received solely in response to actions taken from the Online Banking Account, so any issue of unauthorized funds/payments would need to be investigated by your bank's fraud team. It is also advisable to take precautions to secure and update your login information on any potentially affected accounts. In cases of suspected fraud we cannot provide more information directly, and only correspond through approved channels with our bank, who would be contacted by your bank's fraud department if this is the case. We do not, and cannot, directly "bill"/"charge" any amount not authorized directly from the bank account in question, or otherwise have any access to your bank account to do so.

• Initial Complaint

  Date:19/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a transfer using this company they did not credit my transfer, they ask for information that the bank doesn’t supply and refuse to refund me the money. Currently they still won’t refund it after talking to support it was on May 11, 2023 I have messages from my bank saying they don’t provide anything but the reference number of the transfer.

  Business Response

  Date: 19/05/2023

  In order for us to locate your e-transfer, we do require the Interac reference number, which your bank is required to provide you. Each e-transfer has a unique reference number that is provided to your bank from Interac, without that information we have no way to verify or locate your incoming deposit with our bank. Our customer support staff has advised that you need to escalate the matter through your bank’s SPECIFIC Online Banking & Technical Support department in charge of Interac Investigations. All Interac partnered financial institutions are able to acquire this through investigation if needed and provide this to the account holder. If your bank is claiming otherwise, then they are doing you a disservice as their client.

  Customer Answer

  Date: 19/05/2023

   
  
  Complaint: ********
   
  
  I am rejecting this response because:
  
  I have submitted all the information that my bank has provided and they still have not refunded me, I have every email provided by Gigadat 
  
  Sincerely,
  
  
  
  Andrew ********

  Business Response

  Date: 19/05/2023

  As you were advised by our customer support staff, the information your bank has provided is not the information we have requested. In order for our bank to locate your deposit they require the Interac reference number, which will be 8-digits starting with “**”, or 12-Digits starting with either “***” or “***”. The Interac e-Transfer Reference Number must be investigated and recovered through your bank’s SPECIFIC Online Banking & Technical Support department in charge of Interac Investigations. This may also be referred to by some banks as the “************* ******* *********”.

  Customer Answer

  Date: 01/08/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I showed you that my bank does not supply this information as they don’t have it, **** ** *** ** ********** ** **** ********* ***** ** I have shown you the proof from my bank, I would suggest repaying my money.
  
  
  
  Sincerely,
  
  
  
  Andrew ********

  Business Response

  Date: 01/08/2023

  Your bank is doing you a disservice by not providing you this information and you should be lodging a complaint with Interac if your bank refuses to provide you this information.  All Interac partnered
  financial institutions are able to acquire this through investigation if needed
  and provide this to the account holder. If your bank is unable to provide you this information, they should be escalating the matter internally to the department that deals specifically with Interac online transactions. The only way for our bank to locate your incoming deposit is by using the unique Interac reference number. 

  Customer Answer

  Date: 01/08/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have shown you the conversation between me in the back check the evidence, I have shown you the transfers in my account, if you don’t pay me back I will contact the *** 
  
  
  
  Sincerely,
  
  
  
  Andrew ********

• Initial Complaint

  Date:15/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a deposit to an online poker site with e-transfer (handled by Gigadat). Within a minute I received a confirmation email that the transfer was deposited by Gigadat. Money never showed up in my gaming account. Now Gigadat tells me they had a problem on their end receiving notifications from their bank that transfers were completed, and won't do anything until they receive the notification. I have since cancelled the deposit on the gaming site and under these circumstances, the money is to be returned to my bank account. Nothing but excuses from gigadat. This is now day 4 since this happened.

  Business Response

  Date: 15/05/2023

  Our bank is currently investigating the disruption that occurred between them and Interac on May 11, 2023, which affected both completion and notification delivery on some transfers, and we must await receipt of deposit confirmation before this would be processed to the transaction if still possible, or flagged to be Returned-to-Sender accordingly at that time. In similar cases, delayed notifications have just arrived over the following days and are handled as received. In some situations however, please be advised that issues with Interac/notifications can sometimes take up to 10 business days to be resolved. As the nature of the issue is external, we cannot provide specific information, and only advise in general terms while we await a resolution, and the matter would be dealt with as advised when it is possible to do so.

  Customer Answer

  Date: 15/05/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  why is it so hard to inform me if the problem on your end has been resolved, and if so, why is it taking so long to send my money back???
  
  
  
  Sincerely,
  
  
  
  Kevin *******

  Business Response

  Date: 15/05/2023

  Our customer support team reached out to you today and confirmed our bank has advised us your e-transfer has been received and ew requested you confirm the email address you wanted the funds to be returned to. You have not yet followed up to our most recent email and confirmed what email address to return your funds to. Please respond to our customer support team so we may file your e-transfer to be sent back to you.

  Customer Answer

  Date: 16/05/2023

   
  
  Better Business Bureau:
  

  Odd that They say I have not confirmed my email when I have and have received verification from Gigadat that they received it, *** ** ***** ****

  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Kevin *******