Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent them *** dollars to make a deposit for my casino since I have send them *** dollars they have not credited my casino account and not have returned my money. I have emailed them but with no proper reply. They have told me they got no money from me and can't trace my funds. I have proof of payment that my money was sent to their email

  Business Response

  Date: 15/05/2023

  Our bank is currently investigating a delay in receiving notifications for deposits during a period of time (between roughly 5:00 and 7:00pm EST). It does appear that your deposit was affected. Once the notification is received, funds will either be applied to the intended transaction, or filed for “return to sender” if the funds cannot be applied. Once we receive the notification and can confirm the funds have been deposited to us then your funds will be filed to be returned to sender.
  In similar cases, delayed notifications are handled as received, however, please be advised that in some situations issues with Interac/notifications can take up to 10 business days to be resolved. 

  Customer Answer

  Date: 15/05/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 10 days for you to just give me my money deposit ? no and  you told me to contact you back Wednesday if nothing happened now 10 days? its been 3 business days already, how can you not verify my payment? ok but I can verify that I have sent payment to your interact email with the code to deposit to my account. Now I'm suffering consequences because you can't somehow find the money i have send you . I want my money.
  
  
  
  Sincerely,
  
  
  
  Alireza ********

  Business Response

  Date: 15/05/2023

  Our bank has confirmed your e-transfer has been received and is in the process of being returned back to you. It is be sent to the same email address it came from, which is *****************. You will receive the e-transfer within the next 1-3 business days.

• Initial Complaint

  Date:18/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 withdrawals early morning on Saturday March 18,2023, one for $**** and one for $****. Later that day I tried to log into my bank account app and was unable to. I had to call the banks customer service. I was told I had to go into the branch to unlock my account. Monday March 20th I went into my bank and was told that the $**** transaction went through successfully but the $**** one Gigadat apparently tried or did retract the payment. The reference number I have for the transaction is *********** My bank has said that the transaction is being investigated and until that is complete, my account will remain locked. Since the 20th of March, there has been numerous emails between myself, Gigadat and my home branch, plus I have made several calls to my banks fraud department where I’ve waited on hold for hours! It’s been a lot of back and forth with my home branch, the banks fraud department and Gigadat all blaming each other. I’ve also made several in person visits to my bank. The last visit to the bank was with myself, my home branch manager and the banks fraud department. The manager of the fraud department said what needs to be done is that Gigadat needs to contact their financial institution to confirm the transaction so then their financial institution can verify to my banks fraud department that it is a legitimate transaction before they’ll release the funds and unlock my account. I had informed Gigadat of that weeks ago, but they continued to deny any fault stating that it showed on their end that the funds were deposited, even after informing them that apparently there was some sort of “claim” put on the transaction by either Gigadat themselves or by their financial institution. Either way, bottom line is, it would take literally 2 phone calls to resolve this: Gigadat calls their financial institution, their financial institution calls my banks fraud department. But for some reason, after a month this has yet to happen.

  Business Response

  Date: 19/04/2023

  We have escalated the issue to our bank, which has reach out to the receiving bank. We are waiting for them to update us with their investigation.

• Initial Complaint

  Date:11/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It’s deposited 3 of my money transfers to ******** ****** somewhere that I can’t find.  please find it *** ****** *** **** ******* ****** ******* ******** *** ****** *** ********** ****** ** ******* 
  Please get it back to me now
  *************

  Business Response

  Date: 11/04/2023

  We have reviewed our incoming emails from you to our customer support team and can see that on April 10, 2023 you reached out about the deposits in question, and our customer support team was able to provide you resolution on one of your three deposits and we requested more information on the other two in order to assist you further. You have not responded to the email that was sent to you on April 10, 2023 at 3:35pm. Please follow up with our customer support team with the additional information that was requested.

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 4th 2023
  I made a transaction of $** with Gigadat for: *********************. And did not receive the $** transaction on the sight. I waited a day to see what happens still nothing. I want money back I don’t even want it added to the online casino anymore!

  Business Response

  Date: 05/04/2023

  We are not showing any incoming e-transfer from the email address you are reaching out from. Please reach out to our customer service team, ************************* and provide the Interac reference number which begins with CA. Once you have provided that information we will be able to further assist you.

• Initial Complaint

  Date:06/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You took money out of my account and I didn't send it now I need it back

  Business Response

  Date: 06/03/2023

  If you believe your account was charged without your authorization, and do not share the account or otherwise know of anyone who would have had legitimate access to your account, please contact your banks fraud support. They will investigate and potentially reach out through proper channels if required.
  All funds processed by Gigadat via Interac Online, Interac e-Transfer, and Interac Request for Money are based on transactions initiated by an End User on one of our associated Merchants' sites, then authorized DIRECTLY through sending or confirming payment via Online Banking Login.
  We do not, and cannot "bill"/"charge" any amount, or otherwise have any access to your bank account.
  All funds are received solely in response to actions taken from the Online Banking Account, so any issue of unauthorized funds/payments would be investigated from that end.
  If you have not already done so, please be sure to review and update passwords on any accounts that may be associated to be safe.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok so I had an e-transfer rejected Gigadat message said it would be refunded in 5-7 business days that did not happen so I get in touch with them they say the need a certain reference number that my bank does not provide and now I’m being ignored * **** **** *** **** **** ** **** *** *** ***** ******** ****** ******* this all started January 13 2023 and still hasn’t been returned to me the amount is ***** I know it isn’t a lot but in these times it’s a fortune to some people * ***** ********* **** ******* ** ****** ** **** **** *** ******** *** **** *** ** **** *** ***** ** **** **** *********** **** ***** ***** **** **** ************** **** ****** ** ** **** **** ********* **** *** ** *** **** ******* ** ** *** ** **** **** ***** *** ** * **** **** **** ** * ***** ****** **** **** ****** ** ******* ****** ** ***** *** ***** ** ***** ***** *** *** ****** *** ************

  Business Response

  Date: 02/02/2023

  The email address you are contacting us from is not the email address you have registered with your bank. For security purposes we require the unique Interac reference number for the e-transfer you are inquiring about. This reference number is provided by Interac to your bank on ever e-transfer you send, ** **** **** ** ********* ** ******* *** **** *********** **** *** ***** *** * **********. If you are unable to obtain the Interac reference number you will need to contact us directly from the email address the e-transfer came from, which is the email address you have registered with your bank. We are more than happy to assist you with returning your funds, however in order for us to assist you further you must provide either the Interac reference number or contact us from the email address the e-transfer was sent from.

• Initial Complaint

  Date:04/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/31/2022 I requested a withdrawal in the amount of $675 CAD from the merchant I have used numerous times.
  On 11/02/2022 I received confirmation that I will be receiving a e transfer in the amount of $675, as I’ve used this service many times
  I was anticipating getting the email or SMS with the password to accept the e transfer. This never came. I’ve sent them an email regarding this matter and no response as of yet. I merely need the password to claim my funds. **** ******* **** *** ** ***** ****** ** ******* **** *** **** *** **** *** ***** ***** ** ********* ***** 

  Business Response

  Date: 04/11/2022

  We do show that the password was provided to you via email on 11/3/2022

  Customer Answer

  Date: 04/11/2022

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Michael *****

• Initial Complaint

  Date:01/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 1, 2022, I was doing my banking reconciliation, and noticed that there were multiple debits to this company Gigadat Inc. whom I don't have any business relationship with. * ******* ** ******* *** **** ***********. I did some research on the company itself ** * ** * ******* ************* and noticed that its a 3rd party payment processor, however I cannot determine who they process for. I went to the companies website and called their phone number they have listed but you cannot reach a live agent. I further sent an email to the organization and they have not responded. I tried to locate a security / fraud department phone number however was not able to find one for this business. My concern is that there have been thousands of dollars debited from my accounts to which there is no explanation for. I am seeking them to return my money to me, and in the event they do not I will be filing litigation against them. Thank you.

  Business Response

  Date: 02/11/2022

  If deposits have been made without your consent or knowledge, please contact your bank's fraud department. Once you have informed your bank that a deposit has been fraudulently made, they will need to investigate on your behalf.
  Additionally, if you believe that accounts may have been compromised, I would advise that you confirm and update security measures on the account(s) in question, such as the password or other authentication information.
  
  

  Customer Answer

  Date: 02/11/2022

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: As a business you are responsible for any E-transfers to which you accept, putting it on a consumer is unconscionable.  You have an obligation to investigate a complaint from a business with respect to unauthorized transactions. I request the following information from your organization: 

  1. What type of business are you? What websites do you partner with? I see that you are a 3rd party payment processor, as such I would like to know what the transactions were for that were e-transfered to you. 

  2. What accounts in my name do you hold either in my personal name ****** ******* and or my business to which thousands of dollars were debited from ******** **** ********** ***** ****

  3. What personal identifiable information do you hold about me personally as well as my business? How this information is stored, what security. measures do you have in place for victims of fraud.

  4. As well as your legal address for service pertaining to service of legal documents* ***** * ***** ****** ** **** ******** *** **** ********** ******* ******* 

  5. What country are you based out of?

  Putting this on me as the consumer is astounding given the funds that were unauthorized debited from my bank account went to you via e-transfer, therefore I would like to know why you refuse to investigate this matter, as a consumer that is making a fraud complaint to your organization and you are the organization that received funds via e-transfer, you should be able to determine a) what those funds were for b) how it was they came into your possession c) a method to which you can refund the funds that you are. not authorized to take in the first place.  As you are aware a financial institution further requests the customer to reach out to the company / organization to which the funds were e-transferred to. 

  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 03/11/2022

  As per our conversation on the phone, in cases of fraud Gigadat is not permitted to release any information without proper authorization, which your bank will be able to access through the proper investigation channels. Once you have informed your bank that a charge has been fraudulently made, they will need to investigate on your behalf, and should not be requesting that you follow up independently.
  
  

• Initial Complaint

  Date:26/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a transfer without any mistakes and it isn't the first time It happened it happened many times

  Business Response

  Date: 26/10/2022

  We are not showing any e-transfers have been sent to us from ****************. If you have sent us an e-transfer that was not applied to a pending transaction you had with an online merchant we would need you to either contact us directly from the same email address the e-transfer was sent from, or provide the Interac reference number that begins with CA. We recommend you contact our customer support, ************************ and provide that information over a secure channel.