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Average of 23 Customer Reviews
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Review fromTabrez K
Date: 26/11/2024
5 starsTabrez K
Date: 26/11/2024
I recently had the pleasure of working with Mark and his team at Super Green Home Services, and I couldn’t be more impressed! They handled multiple jobs for me, including drain cleaning, vent cleaning (24 HVAC vents and the dryer vent), and carpet shampooing.
The team was punctual, polite, hardworking, and incredibly knowledgeable. They went the extra mile by cleaning and optimizing my furnace for the winter, ensuring it’s ready to handle the cold months ahead.
What really stood out was their attention to detail—they made sure everything was spotless and left no trace behind. The value for the quality of work they delivered was fantastic, and I can confidently say I’ll be using their services again in the future. ** ****** ** ******** *** **** ************ *** ******** **** ********* * ****** ********* **** *** *** **** ** ***** ***** **** ********. They truly deliver outstanding results!
Super Value Home Services
Date: 27/11/2024
Hello Tazz, thank you so much for submitting this awesome review! Our staff certainly works hard to deliver exceptional service to all our clients! We will be sure to pass the feedback along to the technicians as well. We look forward to working with you again!
Sincerely,
The Super Value Home Services TeamReview fromGisele M
Date: 25/11/2024
4 starsGisele M
Date: 25/11/2024
The guys from Super Value who cleaned my carpets, the ducts and serviced my furnace were very good, friendly, and efficient. That's why I always call Super Valu to clean my carpets and service my furnace. Keep up the good work guys!!Super Value Home Services
Date: 27/11/2024
Hi Gisele, thank you so much for taking the time to submit this review! We are very glad to hear that you were happy with our services. It was a pleasure doing business with you and we cannot wait to do more work for you again in the future!
Sincerely,
The Super Value Home Services TeamReview fromJan B
Date: 21/11/2024
5 starsJan B
Date: 21/11/2024
I really appreciate how kind and professional the cleaning staff was!Super Value Home Services
Date: 22/11/2024
Hello Jan, thank you so much for submitting this awesome review! Our staff certainly works hard to deliver exceptional service to all our clients! We will be sure to pass the feedback along to the technicians as well. We look forward to working with you again!
Sincerely,
The Super Value Home Services TeamReview fromMichael R
Date: 18/11/2024
5 starsMichael R
Date: 18/11/2024
Mike was great.
He came in and was very thorough with his inspection. reviewing the manual and carefully inspecting all the installation points.
I was very happy with his thoroughness but not happy with him finding issue with the original install.
He found somethings that need to be address and I am waiting for a quote from super value. He did say that I should look into the original installer but unfortunately the original installing company is out of business and is not able to be reached.
Super Value Home services has always been good to me and I look forward to working with them in the future.
your truly ,
**** ******Super Value Home Services
Date: 19/11/2024
Hi Michael,
Thank you so much for submitting this awesome review! Our office staff and technicians certainly work hard to deliver exceptional service to all our clients. We pride ourselves on being available as soon as possible for all of our clients and we are so glad we were able to help you out. It was a pleasure doing business with you and we cannot wait to do more work for you again in the future!
Sincerely,
Super Value Home Services TeamReview fromHarley C
Date: 12/11/2024
5 starsHarley C
Date: 12/11/2024
****** ********* amazing cleaning surface! Thought i would never get the stains out of my carpet but they did it and not to mention the unbeatable prices!Super Value Home Services
Date: 13/11/2024
Hello Harley,
Thank you so much for your feedback we truly appreciate it. We are very glad to hear that you were happy with our services. It was a pleasure doing business with you and we cannot wait to do more work for you again in the future!
Warm regards,
The Super Value Home Services TeamReview fromDonna P
Date: 08/11/2024
5 starsDonna P
Date: 08/11/2024
The young men introduced themselves and explained what they were going to do. They are a very efficient team even taking before and after pictures for me to see.
The woman who set the appointment assured me that I’d receive a call 30 minutes before when they’d arrive. I did receive notification they were on their way.
In all we were pleased with their service.Super Value Home Services
Date: 12/11/2024
Hi Donna,
Thank you so much for submitting this awesome review! Our staff certainly works hard to deliver exceptional service to all our clients! We will be sure to pass the feedback along to the technicians as well. We look forward to working with you again!
Sincerely,
The Super Value Home Services TeamReview fromLaurie B
Date: 07/11/2024
5 starsLaurie B
Date: 07/11/2024
The two gentlemen who came and cleaned our furniture were polite, helpful, and did a great job. The price was reasonable and they were careful with our floors. Will definitely call again next year to book a cleaning.Super Value Home Services
Date: 12/11/2024
Hi Laurie,
Thank you so much for submitting this awesome review! Our technicians certainly work hard to deliver exceptional service to all our clients! We will be sure to pass the feedback along to the technicians. We look forward to working with you again in the future!
Sincerely,
The Super Value Home Services TeamReview fromJane M
Date: 25/10/2024
5 starsJane M
Date: 25/10/2024
The service provided was excellent. 3 room carpet cleaning.
The price was reasonable.
The 2 servicemen were knowledgeable and professional.
I was very pleased with my experience.Super Value Home Services
Date: 28/10/2024
Hello Jane! Thank you so much for taking the time to share your experience with us, I am glad to hear that you had a positive experience and are happy with our Carpet Cleaning service, we will be sure to pass the feedback along to our crew as well! We look forward to working with you again.
Sincerely,
The Super Value Home Services TeamReview fromLisa D
Date: 12/05/2023
5 starsLisa D
Date: 12/05/2023
I had Super Value Home Services to my home back in mid-April to disconnect and move my a/c unit in preparation for a foundation repair. I had them back today to reinstall/reconnect the a/c. In both instances they called before they came, were pleasant to deal with, both on the phone/in-person and thorough in their work. I learned some information about both the a/c and furnace that I wasn’t aware of before today!
Their pricing was in line with other quotes I received. Thanks to James and Mike!
* ***** ********* **** ********Super Value Home Services
Date: 13/06/2024
Hi Lisa,
Thank you so much for submitting this awesome review! All our staff certainly work hard to deliver exceptional service to all our clients! We will be sure to pass the feedback along to our HVAC Team as well. We look forward to working with you again!
Sincerely,
The Super Value Home Services TeamReview fromB. M.
Date: 28/04/2023
2 starsB. M.
Date: 28/04/2023
Had them out to do a sofa/love seat cleaning. We have had them done before, different company, no issues. Had tons of communication prior to service….now that I have complained, no communication! One arm of the love seat look 1/2 dirty, there is a definite line you can see, wasn’t there prior. They used a rug doctor type machine that left the sofa/love seat soaked and quite wrinkled. I have tried to vacuum but the wrinkles will not go away, hopefully in time. Also marks from the wand will not disappear.
***** ******* Not satisfiedSuper Value Home Services
Date: 23/05/2023
Hello Brenda,
I am so sorry that you were not pleased with your experience with our company. Client satisfaction is our top priority, and I am sorry we didn’t hit the mark for you. We take all client concerns seriously and try our very best to help solve the concern as soon as we can.
Your work was done April 27, 2023 and you reached out to us on April 29, 2023 to discuss your concerns. You were offered a free reservice appointment for Monday May 1st between 12 pm to 4 pm, but you declined as you needed the appointment to be 2:30 pm or later. Unfortunately, we were not able to accommodate that time request and need a 4-hour period of time where a client is available for us to schedule them in. On May 1, 2023, we reached out to you via email about your concerns and let you know that we would have one of our Owners get in touch with you. Our Owner reached out to you May 3rd and May 4th and left voicemails for you. Connecting via phone was proving to be problematic given each of your schedules, so communication happened via email on May 5, 2023. The email you received from our Owner said the following:
‘Hello Brenda, I apologize for all the confusion surrounding your sofa. My understanding is you are not happy with the wand marks or imprints left on your sofa after cleaning. Unfortunately, lines or marks from cleaning tools are very common on any fabric or carpet with a pile. This is no different then the lines that are often left on a carpet or piece of furniture after running a vacuum over it. The lines, I assure you always dissipate over time as people walk, sit and live on their carpets or furniture.
Having said this however if you want to endeavor to blend the lines more quickly, then attempting to blend the imprints with a towel would be the best bet as recleaning would just result in more imprints. We would be happy to come by and offer this service for free, the only request we have is that you schedule this free service on a day when you are flexible for time. I’m told you have been very firm on the fact this free service must take place after 2:30 pm.
Is there a day Mon-Sat where you have flexibility? We would love to send a crew out to see what we can do, we just need some cooperation from you so we can schedule this in. If you are free all day tomorrow, let me know and we will fit you in tomorrow. We will do our best to provide a morning appointment as you prefer but I just need to know if you are flexible in case morning is not possible. Please advise asap as we will begin scheduling for tomorrow shortly. ‘
After that email there was a phone conversation that took place shortly after where the client swore at the Owner and unfortunately the client did not/ would not find a date where they had a little bit more flexibility on time. It is very unfortunate as a majority of our business each year is repeat business and we rely on word-of-mouth referrals.
As for the equipment used in her home; we clean thousands of properties each year both residential and commercial properties. Our equipment is top of the line and is most definitely not a rug doctor. We are happy to come out for free reservices for our clients if they have any concerns as our goal is always to have long term business relationships with our clients. And even if this client hadn’t reached out to us initially with her concerns, we are very proactive and reach out to all of our clients a couple business days later to see how everything went. But in this instance, the client was not able to be made happy and we will not be doing work for this client again in the future.B. M.
Date: 23/05/2023
I had agreed on a Saturday visit but the call wasn’t all as polite as they made it out to be. They kept insisting it was a “free” service which is why they wouldn’t do after 2:30pm. I wouldn’t “require” the free service had such marks not been left, as this has never happened from other cleaners. * ***** ** ******* ********** *** ***** *** **** ****** ***** ** ** ********* ****** **** **** ***** ******* **** ** *** ********* **** *** *********** * **** ******* **** ** ** **** **** ********
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