Reviews

Review Details

• Review fromPozhou Z

  Date: 15/02/2023

  1 star

  Pozhou Z

  Date: 15/02/2023

  Carpet cleaning and removal of pet smell after the effect is not good again spraying agents at the door to pay attention to whether the smell is completely removed.
  The company promised 20 minutes of door-to-door service without notice so that the owner was unprepared:(
  

  Super Value Home Services

  Date: 17/02/2023

  Hello Pozhou,
  Thank you for taking the time to submit your feedback, I am sorry that you are not happy with the recent Carpet Cleaning service we provided for you, we always do our best to address all the concerns that clients have when booking one of our services! Unfortunately, pet urine odors can be difficult to remove as it depends on the frequency of accidents that happen on the carpets and how much time passes before it is cleaned and treated. The only way to guarantee that these odors will be 100% gone is to replace the carpet altogether. Of course, it doesn’t always have to come to that, we have premium disinfectants that can be applied to the carpet to kill odor-causing bacteria in an attempt to remove the smell. You purchased our Antimicrobial disinfectant onsite which is a botanical hospital-grade disinfectant that continues to kill bacteria for up-to 7 days after the application, this was offered to you onsite at half of the regular cost. All our services are backed by our Written Guarantee which entitles you to a second application of the product at no extra cost if the smell is still present after the 7-day period, which was done for you yesterday, February 15th. Again, please allow another 7-days for the product to fully take effect. I understand you are unhappy, but I hope you can see that, although we did not cause this issue, we have offered all we can in our efforts to resolve this for you. Please know that we value your business and would like to work with you again, a $** credit was added to your file which will never expire and can be used towards any of our services, we hope to earn your business back!

• Review fromEunice P

  Date: 02/01/2023

  5 stars

  Eunice P

  Date: 02/01/2023

  Absolutely terrific. I will continue to use your company. The staff
  are excellent too!
  

  Super Value Home Services

  Date: 13/06/2024

  Hi Eunice,
  Thank you so much for the positive review! We are glad to see that you had such a great experience with our company, we look forward to working with you again in the future!

• Review fromWaldemar L

  Date: 14/11/2022

  5 stars

  Waldemar L

  Date: 14/11/2022

  We were able to get very prompt service for cleaning a wall-to-wall carpet. One technician suggested that we also buy an application of a carpet protection product (to make future stains easier to remove). So we did that.
  The work was done efficiently and professionally. The carpet looked great when they were done.
  Also, the service was very friendly, both on the phone and at our home.
  

  Super Value Home Services

  Date: 15/11/2022

  Hi Waldemar,
  Thank you so much for taking the time to submit your review and for all of the kind words! We are very glad to hear that you had such a positive experience with us and that you are happy with the results of the cleaning :) Feel free to contact us when you are in need of our services again and we will be happy to work with you once again!
  Sincerely,
  The Super Value Home Service Team