We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Services Office

Canada Life

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Reviews

This profile includes reviews for Canada Life's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Canada Life has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.01

    Average of 107 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jacki J

      Date: 19/09/2022

      This is the WORST customer service/health insurance I have ever had in my lifetime. I didn't think things could get worse from the provider we used to have until our company switched to Canada Life!
      Wait times are atrocious, takes CS min 3 days to respond, and then another 3+ if you have additional questions. Their system doesn't allow them apparently to look up their own PDF's you have to send them back and then.... wait. Their online system doesn't tell you if its pending, needing more info, denied or just plain lost!
      ** * *** *** *** ** ****** ** ********* * ********** ***** *** ****** ****** ***** 

    • Darren T

      Date: 12/09/2022

      * **** * ***** **** **** * ***** Worst experience ever. Switched jobs to a company that uses Canada Life. I have tried calling them on several occasions only to be on hold for 2+ hours, you then get messages like they are having technical difficulties and it hangs up on you. Got through on a couple times after couple hours only to be hung up on once the call is connected. To say they have bad customer service would mean they actually have some level of service which is not the case. *** **** ******* ***** ******** *** *** ******** **** ****** **** ** *** *** ***** ****** *** *** **** ********* **** ******** *** ********* ** *** ** *** ******* ******** ****** ****** **** ******** ** ****** ***** ** **** ****** **** *** ******* **** ** *** ********** **** * ***** **** * ****** ******** **** ** ****** *** 

    • Ginette A

      Date: 31/08/2022

      I’ve been trying for several days to speak to someone and the call keeps getting dropped due to system issues. I submitted a claim online through my account only to find out weeks later that they have no record of the claim so I had to resubmit everything all over again. There’s no confirmation advising that they have received your claim. They only reimbursed a fraction of what I was expecting so now I’m on hold again because they don’t respond to their emails either.

    • Matthew D

      Date: 26/08/2022

      Absolutely terrible customer service - wait times to talk to a customer representative can run quite literally over 2 hours, only to reach staff who are uninformed and unhelpful.
      They've made it virtually impossible to do business by phone. I wish I had a choice to go elsewhere but my union has signed on to their GroupNet program.

    • Audrey W

      Date: 22/08/2022

      Audrey W

      Date: 22/08/2022

      My company has used Canada Life as our group benefits provider for several years*************************************************************** *************************************************************** ***************************

      A few highlights of my experience include:

      --Inordinately Long Wait Times: I've often waited on hold for 1.5 hours, only to be disconnected due to "system issues".

      --Segmentation of Expertise: Each customer service rep can only assist you with one type of claim. If you need help with Drugs vs. Health vs. Healthcare Spending Account, be prepared to talk to three different individuals, with a lengthy wait time in between each. You will also have to provide your identifying credentials every single time.

      --*********** Staff: *************************************************************** *** Asking them a simple question requires them to put you on hold for another 5-10 minutes while they investigate your query. They will rarely have a response on the spot, and will claim that they'll call you back after they look into the matter further. Don't hold your breath.

      --Processing Times: On average, it will take 4+ weeks for your claim to be processed. Their ongoing excuse is that they are shortstaffed due to the pandemic. *************************************************************** ***********************************************
      --Claim Errors: Your claim is finally processed - great! Not so fast, as you will need to review the results with a fine-toothed comb. *************************************************************** *********************************************** Time to follow-up with *********** reps after lengthy wait times, thus causing the entire cycle to repeat itself.

      *************************************************************** *************************************************************** *************************************************************** **

      Canada Life

      Date: 24/08/2022

      Thank you for your feedback. Your comments are important to us. If you haven't already, please submit your concerns to Canada Life. We will review them and respond back to you directly.

      For more information, please visit *******************************

    • Mike G

      Date: 27/07/2022

      Mike G

      Date: 27/07/2022

      I have had to call several times because they failed to send me mail and denied claims that should have been covered. I've waited 1.5 hours to speak with someone on the phone. The fastest time I've ever reached a person on the phone was 35min on hold

      Canada Life

      Date: 03/08/2022

      Thank you for your feedback. Your comments are important to us. If you haven't already, please submit your concerns to Canada Life. We will review them and respond back to you directly.

      For more information, please visit********************************

    • Danielle T

      Date: 18/07/2022

      Danielle T

      Date: 18/07/2022

      It is next to impossible to get through to speak to anyone. I have tried calling every day for the last week and after waiting an hour and a half and getting disconnected I gave up.

      Canada Life

      Date: 19/07/2022

      Thank you for your feedback. Your comments are important to us. If you haven't already, please submit your concerns to Canada Life. We will review them and respond back to you directly.

      For more information, please visit ******************************

    Canada Life is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.