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Business Profile

Insurance Services Office

Canada Life

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Reviews

This profile includes reviews for Canada Life's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canada Life has 11 locations, listed below.

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    Customer Review Ratings

    1.01

    Average of 107 Customer Reviews

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    Review Details

    • Sharon C

      Date: 20/11/2022

      ********** ********* ********
      1. No service standard takes weeks to speak to some one and that’s after contacting their fraud line and that took a week!
      2. After many long pointless discussions it still took 3 weeks to file and get my claim paid.
      3. Try mailed me an INTERNAL form complaint letter after I explained my problems to 3 different employees already!
      ** ****** **** ******** ***** ****** ********** ** ***** ****** **** ** *** ***** ******* *** **** *** ****** * **** ****** **** 

    • Anik D

      Date: 15/11/2022

      I wouldn't even give one star. They ** ** ******* ** reimburse your claims 15 days later. Way too long *** **** *** ******* **** *** ****** **** *** ***** **** **** ** ** ******* *** * ******* **** ***** **** **** ** *** *** *** ******* I always join the invoices and medical proofs. It cost way too much money for this type of service, **** ***** ****** ******* **** ** *****

    • Sima H

      Date: 08/11/2022

      ***** **** ** * *** ***** ****** ** ***** ** **** **********. There is no answer to customer phone lines. The website does not clearly categorize the covered services. ********** ********** ** ***** *********** *********** **** ********** *** ****** ************ It's one of the worst companies I have had to deal with ** ** *******

    • Carole W

      Date: 02/11/2022

      The service is dreadful.
      I am * *** **** ** *** ********* ** **** **** do all the work.
      Why am I paying premiums & doing the work.
      *** ***** ******** ***** ** *** ** ******** *** ** terrible customer service.

    • Victor C

      Date: 01/11/2022

      If you call the claims department nobody answers the phone. You wait 30 -4 5minutes and then get disconnected

    • Albert k.

      Date: 18/10/2022

      ******** ******** ******** ******** ******** *** ********* **** ** ******* ** ***** **** ******* ***** ******** ** ****** ** ** ********* ******** **** ** **** ********* *** ****** ***** ***** ** ****** ***** **** ******* ****** ** **** **** *********** * ** **** ********* **** *** ******* ********** ***** **** ******** ******** *** ******** ******* ** *** ********* ******* *** ******* ******** ****** ***** *** *** ** * ******** ****** *** * **** ********** ******** ** *** ***** ******* **** ********* ******* **** *** **** ** ***** **** **** *** ***** * ***** ******* ******* *** ******* *** ******** **** ******* ****** ** ********* ******* **** **** **** ********* *** *** **** **** ** ***** ** *** ***** ******* **** ********* ******* **** **** * ****** ** **** ****** *** *********** ******** ***** ****** ** * ******** ** ******** **** ** ****** ********* ******** I am paying high premiums every ******** 2 weeks on my pay to this ******** company to not even be able to contact them, they are simply unreachable. Being able to reach your insurance company is the basic service any insurance company should ** ** *** ********* ** offer. This ** ****** insurance company is simply unreachable, I have been waiting all day over the phone to try to speak to someone, nobody there to take your call.

    • Asif S

      Date: 14/10/2022

      ******** ********* ******** Takes them months to examine claims and hours of wait time to be able to talk to a representative. Either short staffed or giving customers a very hard time to discourage claims; ** ****** **** *** ****** ** ****** ******** ***** **************

    • Cherie S

      Date: 08/10/2022

      Been trying to speak to someone in regards to short term disability. Just wanted information on which doctor to submit paperwork etc. Left 4 messages over a 10 day period. No return call. Sent email, no return email.
      Called complaint line and after being on hold for an hour was told to email.
      Now it's past the 10 days off work.
      A stressful situation has become more stressful because no pay cheque is coming in.
      **** ** ******** ******** 

    • Alf Y.

      Date: 29/09/2022

      **** This company is terrible to deal with , I hear nothing but excuses ,
      Received 1 letter from company , then nothing , I was late sending in information ,waited a week after sending information no reply at all, finally got a hold of person on letter and she stated that I have new case manager , never gave me the information , did not reply to email sent Sept 22 a week ago, then told they may look at my file on Oct 6,, **** * ***** **** ** ***** **** ***** * **** *** * ****** ** **** ** **** ** *** ******* **** **** **** *** **** **** *** * after being on short term ,l thought transition to Long term would go smoothly ,
      They are not willing to help in any way , even when I voiced my concerns , still nothing
      *** ****** ***** ** *** ***** ******** ***** * *** * ******* **** * **** **** ****** ****

    • shannon r

      Date: 28/09/2022

      * ***** *** ********* ****** ***** they are very slow at doing their claim adjustment. They promise to be done in a week and it is still not done. **** *** ********* *** ** **** ** ***** ****** *** they take way too long to complete a claim. * ***** *** ********* **** ******** Not to mention the people on the phone are **** *** ******* rude.

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