Complaints

This profile includes complaints for Bell MTS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bell MTS

  Rm CC100B, 365 Osborne St., P.O. Box 6666 Winnipeg, MB R3L 2A2

• 

  Bell MTS

  Rm. CC100B, P.O. Box 6666 Winnipeg, MB R3C 3V6

• 

  Bell MTS

  35 Main St, Flin Flon, MB R8A 1J7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my complaint is in regard to ********* advertising in regards to Bell/MTS. While using the internet to see the internet options provided by Bell, I found their Fibe 50 product advertised with a current price of $***** per month with a two year promotional price of $***** per month. I signed up based on this information. However when I received my bill, it showed a monthly price of $****** per month. The promotional price was correct but the monthly charge was higher. I contacted the company and when I questioned this discrepancy, I was told that the $***** dollar price was the price after discounts, but there is nothing on their website that states that fact. If the true cost of $****** would have been correctly advertised, I would not have signed up. * **** ** ** **** *** * ********** ************ ** ****** **** *** **** *** **** ****** *** ******** ******** ***** *** ******* ******* ** ** **** ******* ********** ** ***** *** *** **** ****** **** *** ******** **** ** *** ***** ***** **** ****** ********** ** ****** **** 

  Business Response

  Date: 01/11/2024

  Hello Rebel,
  
  I apologize for the misunderstanding regarding
  your pricing. Please allow me to clarify.
  
  We call the $** price you saw advertised the current price. To
  achieve the current price, you may see other credit(s) on your bill, which are
  part of your pricing. Some of these credits don't have an end date.
  
  The $** price you saw in the advertisement is referred to as
  the limited time price. Once the limited time price expires you subscription
  will continue at the current price.
  

  The current price may increase during your subscription. If
  there is an increase, you will receive at least 30 days notice from Bell MTS. 

  I hope this statement helps you to gain clarity. If you have further questions or wish to discuss, please contact our office at ***************

  Sincerely,
  Ryan 
  Bell MTS
  Customer Relations 

  Customer Answer

  Date: 02/11/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: that response still does not address the fact that the webpage does not advertise or detail that fact. It leaves the same impression that I got from it that the normal everyday price for the service is $*****. That $***** price is the only reason I signed up for this service. And I am sure that was the intention of the way the ad was done. * ***** ******* **** ******* ** *** ******* *** *********** *** ********* ********** *** *** ** ** ***** *** ***** **** **** **** ******* ** ** ** *** ******** ***** *** ** ** *** *** ***** ** ** ********** ** ******** *** *** **** *** ******* **** *** ****** ***** ** ********

  
  
  
  Sincerely,
  
  
  
  Rebel ******

  Business Response

  Date: 04/11/2024

  Hello Rebel, I have reviewed your concern and found you are receiving the price as it was advertised. Although the way it is presented as $*** with other credit(s) on your bill, these credits are part of your pricing. You will not be charged the $**** Your base price is currently $** without any limited time discounts. 

  For this reason we respectfully disagree with the concern you have raised.

   In the future you can always contact our office directly at ***************

  Sincerely,

  Ryan
  Customer Relations 
  Bell MTS

• Initial Complaint

  Date:19/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * ***** * ********* ********* ******* *****. This is about the service that still doesn’t work. A technician came out this morning August 17th and made the cable work again for about an hour. Then it stopped working again. I’ve called mts and they said that it was a problem with my internet but I don’t have internet. I have told them this repeatedly. **** ***** **** ** ********** *******

  I have had inconsistent cable service since July 1st. I have contacted Mts several times regarding this issue. They sent 3 technicians in 5 days. The problem has not been resolved. On top of not adjusting my bill they sent me an email regarding an equipment swap which they never did. It also said that I’ve signed up for a different service which I have not signed up for. Every time I inquire about a resolution they just keep pushing me to move to this different service which isn’t available in my neighborhood.

  Business Response

  Date: 26/08/2024

  After some issues with dispatch due to multiple tenants being in the same residence and requiring access to the full residence for work to be done a fibre aerial drop was ran Aug 23rd and new modem installed for customer that got service back up and running as it should be

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had BellMTS Fibe service installed in our house about two years ago. A year ago, there was a watermain break under my neighbour's driveway, so all of the utilities came to mark where their lines where to prevent damage. Everyone except BellMTS. When the crew was working on the repairs, our fibreoptic line was cut. We complained to the city who said it was BellMTS's responsibility to make sure that there was no damage to the line.
  
  We contacted BellMTS, who ran a temporary line from another neighbour's house to ours, running the cable across theirs' and our yard. That was last year, and through repeated phone calls and emails to MTS, we were assured that it would first be done before the end of October 2023, and again by the end of June 2024.
  
  Those dates have now come and gone, and now they're telling us it will be completed before the ground freezes this year. We are closing in on a year since the original problem started, and we have received nothing but a runaround from BellMTS regarding this problem.
  
  It is a great inconvenience to both us and our neighbour, having to make sure that no one trips on the cable or it doesn't get run over by our lawnmowers, and BellMTS keeps giving us an ever-moving random date as to when the work will be completed.
  
  *** ********* ** ** ** **** * ****** ********** **** *** ********* *** ******** 

  Business Response

  Date: 03/07/2024

  Hello,

  Thank you for bringing this matter to our attention. 

  We have escalated the request internally, and assigned it priority status. We are hoping that we are getting done very soon but are unable to provide a specific date.

  Thank you for your patience as we work towards resolution.

  Gillian
  BellMTS Customer Relations

   

  Customer Answer

  Date: 03/07/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because this has been ongoing for almost a year. The original work was done in August 2023 and we have been given several dates as to when the cable would be buried, first the end of October 2023 and then the end of June 2024. And now BellMTS can’t confirm when it will be done. They have had a year to solve this problem, so I do not accept their response. This cable is across two yards and presents a safety hazard to anyone who walks across the yard, and is in constant danger of being run over by lawn mowers. 
  
  
  
  Sincerely,
  
  
  
  Geoff *****

  Business Response

  Date: 16/07/2024

  Good Morning,

  It is our position that we have already provided our response to the customer.

   

  Sincerely,

  Ryan

• Initial Complaint

  Date:20/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A complaint was filled with BELLMTS regarding the installation of a third guy wire in our back yard area to an existing utility pole. The complaint also was for leaving litter and damage to the grouds by the instrallation crew truck. The compaint was closed by BELLMTS without resolution.
  Please see Original complaint and follow on complaint for this submission.
  
  Here is the closing action from BELLMTS. The email I use identifies as Elise but is myself David.
  
  ***************************************
  
  Customer Relations Manager
  ?
  You;
  ?
  Customer Relations Manager
  ?
  Tue 6/11/2024 8:06 AM
  Good Morning Elise, last week we sent out our Area Manager Tyler to address the guy wire you have complained about. I spoke to Tyler afterwards. Tyler explained that he spoke to David. He mentioned David was not happy with his explanation and the requirement of the third guy wire.
  We have nothing more to offer in response to your complaint. Please accept our manager visit and explanation as a resolution.
  Sincerely,
  
  Ryan
  Bell MTS
  
  Ryan N
  Customer Relations Associate
  
  The original issues of the complaint were:
  
  
  
  Thank you for considering answering the complaint. If further information is required for clarification or for information/details regarding the visit by the BELLMTS representative such as his responses please let me know and I will provide.
  
  

  Business Response

  Date: 24/06/2024

  Hello David, as you know we dispatched our area field manager to review your complaint about the guy wire and litter. Our manager, Tyler, explained that the flags are not Bell MTS flags and could be addressed by Hydro. Your wife also mentioned Hydro was onsite and started removing the flags before she told them to stop and leave them for Bell MTS to clean up. Tyler reviewed the guy wire in question and provided an explanation of it's necessity. Since Bell MTS has addressed this complaint with you already previously, we now consider the matter is now closed. 

  Sincerely,

  Ryan

  Bell MTS
  Customer Relations Office

  Customer Answer

  Date: 28/06/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: BellMTS      2024 06
  29
  
  * ***** **** ** ***** ************ **** ** *** ****** ******** ****** ***** * ******* ** ** ********** ** ********** **** ** *****
  ***** my wife Elise ***** **** ** ***** ******* *** ***** *** ********* ********* ***** ******* *** ******* ********* *** was not aware
  of her interaction in this complaint. ******** * ** *** **** ** **** ******* *** ****** ***********
  To address BelMTS’s and Tyler’s assertion that my wife was
  involved in any manner in this complaint is a misrepresentation at best *** * ********* **** **** ** *** *** * ********** **** To clarify:
  My wife has had no contact or interaction with Manitoba Hydro nor BellMTS in this matter.
  The only contact with Tyler from BellMTS and my wife was in passing on our driveway when Tyler showed up unannounced.
  It may be that there is confusion regarding emails as it is my wife’s account that is used on the home computer where the complaint was made. I believe that this was clarified in the BBB submission.
  I believed  that the written interaction between myself and Manitoba Hydro was clear in the original complaint but will again clarify here. Regarding the interaction with the Manitoba Hydro representative, since he disclosed that it was not Manitoba Hydro that added the third redundant guy sire, it would either have been BellMTS or its contractor that would have made the request for the flagging. My understanding is that it would be Call Before You Dig where Manitoba Hydro would come and identify the underground utilities in the area requested, painting and placing the flags. It is not clear whether it was a BellMTS employee or a contractor that identified the pole for a third guy wire.
  The Manitoba Hydro representative was accommodating and willing to pick up the flags out of courtesy. Nothing else. I stopped him stating that if it was not Manitoba Hydro who made the request and installed the guy wire, I did not want him to clear the litter.
  
  With regards to the response from Tyler when asked about the
  flags. It was that BEllMTS does not remove the flags. I believe this to be a
  true statement. When I informed him that it had to be BellMTS or its contactor
  that made the request, the answer changed to they were probably left in case
  they (I’m assuming the BellMTS contractor) returned for additional work. I am
  not aware of any additional work that may have been performed. It was at this
  stage the visit was terminated by me as there clearly no hope of resolution and
  the visit can only be described as frustrating and other worldly. I thanked
  Tyler for coming regardless. 
  The same questions remain as in the initial complaint to
  BellMTS. To satisfy the complaint, BellMTS must respond to the two basic issues
  below.
  Does BellMTS have a policy where its employees and contractors  restore the areas where they operate and remove litter such as the Hydro flags when they have completed the work?
  Does the installed third guy wire meet the engineering standards for a pole of that configuration and angle? Tyler, during his visit, stated that he could show me the standard which he identified as different to those used by Manitoba Hydro. Providing the standard would go a long way to clarifying this complaint. Failing that, please have the third unsubstantiated third guy wire removed, and the pole restored to its original stable configuration.
  
  My hope is that BellMTS can respond clearly and
  professionally to this complaint as I take it seriously. * **** **** ** ***** **** * ** *** ***** ** ** ******** **** ********  * **** **** **** **** **** *** ** ********* ** * ******** **** *** ******** ***** * ****** **** **** *** ******* ************** ** ** *** ******* *** ******** ** *** ********** ** *** ******* ****** ********
  A detailed account of the BellMTS visit can be provided if
  BellMTS wishes additional clarification. However, I would simply prefer the
  actual complaint to be addressed.
  
  *******
  * *******
  
  
  
  
  
  Sincerely,
  
  
  
  David *******

  Business Response

  Date: 28/06/2024

  We have nothing more to say to the customer regarding this matter.

   

  Thank you for your help.

  Sincerely,

  Ryan

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a $*** security deposit for my daughters internet on april 6th. She was required to send *** in security funds to Bellmts. She was to quote account number ********. When we spoke to customer support they didn’t have knowledge to where the deposit was. I told them we did exactly what we were asked to do. They said to contact **** for a a refund but kohl said they couldn’t because of time

  Business Response

  Date: 26/06/2024

  Hello Darren,

   

  This is to confirm that we spoke in regards to the refund of the credit deposit. Our finance team have advised for you to contact "**** credit card services" as the payment was made via "*******" not a credit card payment.

   

  Thanks 

   

  Gady 

• Initial Complaint

  Date:22/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bell MTS is trying to charge me $****** for not returning equipment I never had in the first place. I recently cancelled my internet service because I was moving out of a condo I was renting. When I moved into the condo the Bell MTS service technician didn't have to install anything because there was already a Nokia fibre modem (Nokia Intertek g-240g-a) and a *** (battery backup) for it. He said he was able to activate that modem and said he didn't need to install a Homehub 3000 router because I wanted to use my own router anyways. The technician took the Homehub 3000 he brought with him as I did not need it. Now that I have cancelled my service, Bell MTS is claiming I need to return the Homehub 3000 or pay $******. Obviously I can't do that as I never had that equipment. As for the equipment that I did use, I left it in the condo I previously rented because it was there when I got there and it clearly had "Bell MTS DO NOT REMOVE!" written on it, and was firmly secured to the wall (clearly not meant to be removed). When I tried to call to have this charge removed they kept telling me I had to be wrong, that I was using the Homehub 3000 the whole time, and I had to pay the $****** since I didn't have the equipment. I know I wasn't using the Homehub 3000 because I know what it looks like, the technician showed it to me, and took it with him when I did not need it. For a resolution, I would like Bell MTS to remove this equipment charge from my account as I don't think I should have to pay for equipment I never received.

  Business Response

  Date: 22/05/2024

  We have investigated the customers complaint and as a result we removed the charge for the modem not returned. The account is now closed in good standing. 

  Customer Answer

  Date: 22/05/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Christopher *****

• Initial Complaint

  Date:21/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had my services over 60 days ago. When we signed up, I was told that we will receive a $*** prepaid card. I followed up multiple times and no one seem to be able to provide me the information on where is this prepaid card or email pertaining to it. Every rep I spoke with seems to tell me that "it is not their department that handles it". I’ve also made an attempt to reach them via email through their website but I have not received any response and it has been over the turnaround time indicated on their contact information.

  Business Response

  Date: 30/05/2024

  We were able to get in contact with Danica ******* about her BBB complaint

  Advised her about our investigation on what happened to her gift card

  Provided credit to account for full value of gift card

  As per our conversation today she has agreed to close the BBB complaint as resolved

   

  Have A Nice Day

   

  Trevor P

  Customer Relations Associate

• Initial Complaint

  Date:13/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been over one year since they installed Fibre Internet Cables and they cracked one of our sidewalk blocks while doing so. I have tried several times to get to get them to replace it and have been given the runaround. The letter I received said “rest assured, Bell MTS will make sure everything is as it was when the work is complete.” I want them to get the job done soon…fair is fair. I’ll be waiting for your reply. Lorraine

  Business Response

  Date: 23/05/2024

  Good Afternoon,

  Just reaching out to close the BBB complaint ******** as resolved.

  We have reached out to Lorraine about her complaint with her sidewalk block

  Bell MTS provided compensation for the property damage

  Customer is happy with the result and has agreed to close this complaint as resolved.

   

  Thanks

  Trevor P

   

  ****** *
  
  ******** ********* ********* ** *********************************** *** **************

• Initial Complaint

  Date:18/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue is regarding Bell MTS where I initially had internet services setup in November 2023 and have had nothing but issues on billing and services. I have had internet issues ever since installation where internet has cut in and out and til today I am still unable to properly connect with my mobile device or it will show its connected but not have any actual service. Billing has also been an absolute nightmare where I have had to call back every month and spend hours on the phone to get anything done. For the first 3 months, billing in general was a complete mess where something that was under my wife's name was transferred under my name without any approval and also completely incorrect. After several months and hours wasted over the phone, Bell MTS finally was able to get the amount correct but still cannot get billing correct as it pertains to the correct account.

  Business Response

  Date: 22/04/2024

  Hello,

  This is to confirm that we have spoken to Edward ****** in regards to his complaint about his wireless consolidation not being done. I do have an update that the consolidation ticket was completed over the weekend by out back team and it should catch the wireless billing for Mays invoice. In regards to Mr. ******** Internet service issues I have advised him to contact our tech support group who can further assist him with any and all service issues. 

   

  Thanks

  Customer Answer

  Date: 24/04/2024

   
  
  Complaint: ********

  I am rejecting this response because:

  This issue has still not been resolved and the ticket has not been completed as I am still showing an amount due on the account that should be inactive. The amount owing should be transferred to the active account and the inactive account should be zeroed out and put into inactive and it was stated previously. On the note regarding the IT issues with WIFI that I have called several times over the several months and having a different modem sent out, I still have the same issues. It has also come to my attention that Bell is well aware of the Wifi issues regarding the iPhone 15 Pro but not acknowledging the problem regarding there 3000 series modems. I have also been made aware that there is a different modem (4000 series) that supports the iPhone 15 pro but instead of ***** *** ***** ***** *** exchanging it, they are charging ****** for it. I have had nothing but issues and problems since November and all I am asking at this point for Bell to exchange the modem for the one that works with no additional charges. 

  
  
  Sincerely,
  
  
  
  Edward *****

  Business Response

  Date: 30/04/2024

  Hello,

   

  These complaints has been resolved and there is nothing further to do.

   

  Thank you

   

  Gady E.

  Customer Relations Associate

• Initial Complaint

  Date:18/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested Bell/MTS services be installed into my subdivision in Feb 2022. Due to a number of glitches by Bell/MTS this request fell through the cracks. Once I was able to make contact I was told that the service would be installed in the first quarter of 2024. This has not taken place. I have emailed Customer Relations and Bell/MTS for an update on the installation schedule but cannot receive a response.

  Business Response

  Date: 19/04/2024

  Shirley has contacted our office multiple times for updates on the network plan. Each time has been provided with as much of an update as we can from our team. Shirley has been informed with the pervious communication of the last planned ETA (Estimated time of arrival), please note it was estimated. Shirley also has the contact info for the network provisioner themselves and has been in contact with them directly for more accurate updates and timeframes on the plan. We have provided as much info as we can regarding the situation to the customer. 

  Customer Answer

  Date: 22/04/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because I need an update as to when service installation is planned.  I requested the service in February 2022. I discovered it had not been installed in October 2023.  I was unable to reach Bell/MTS (net eng) and so I connected with Customer Relations who advised me that the installation was planned for the first quarter of 2024. I was not told that it was an 'estimated' date. I emailed Jan 2 to see if this date could be earlier than the end of March given the long time frame since my request and the issues that have resulted from the service not being installed. The Bell/MTS net eng representative informed me that the installation would take place in the timeline that I was provided (the first quarter of 2024).  I followed up on March 10 and was told that the installation was still planned for March.  I emailed March 25 to ask for an  update. There was no reply. I emailed again April 3, and 10 with no reply.  I don't think that it is unreasonable to ask for an installation update given that I first requested the service in February 2022. Please may I have an update.  Thank you
  
  
  
  Sincerely,
  
  
  
  Shirley *******

  Business Response

  Date: 29/04/2024

  The information that we have obtained on this matter we have relayed to her inform the approximate eta of a the network. At this time we are have been advised the following “that this network is going out now that the municipality approved the Provisioner’s plan”. The customer has the direct network provisioner’s contact information who she has been in touch with along the process. There is no further assistance our office can provide on this situation for the customer.

   

  Regards,

   

  Kyle V.

  Customer Relations Associate