We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telephones

Bell MTS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephones.

Reviews

This profile includes reviews for Bell MTS's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bell MTS has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Bell MTS

      Rm CC100B, 365 Osborne St., P.O. Box 6666 Winnipeg, MB R3L 2A2

    • Bell MTS

      Rm. CC100B, P.O. Box 6666 Winnipeg, MB R3C 3V6

    • Bell MTS

      35 Main St, Flin Flon, MB R8A 1J7

    Customer Review Ratings

    1.07

    Average of 60 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Roxanne C

      Date: 25/03/2023

      **** ** *** ***** ***** l get nothing but frustration from them, the customer service is the worst, nobody knows what they are doing , nothing gets resolved, have to waist a lot of time and make many phone calls before a simple issue gets resolved, l have never experienced such madness from any business

    • akm b

      Date: 19/03/2023

      Everytime I talked to Bell MTS customer service, they tend to defend themselves as if customer don't know anything. They should consider customer experience to improve their services.
      Just now I finished talking with one Bell MTS associate he told me that **** cannot offer you fiber in your area. So far I know from **** that they are doing fiber in our new neighborhood when I build my home.
      *** **** *** ******** ******* **** ***** 
      I talked to one associate before talking to this one which is from loyalty department. She told me that you have so many business services as well as home services, please take little bit of time to talk to loyalty department. I agreed and I found most discomfort talking to the loyalty department.
      * *** **** ***** **** * *** ** *** ** ** ******** ******* **** ****** **** ** **** **** **** ************* **** *********

    • Jo-Anna W

      Date: 09/03/2023

      I switched over to Bell in January, as BellMts was changing their service plans. I continued to pay my bill online as usual through online banking. However, I got a red notice from Bell today stating my bill was 2 months overdue. I called MTS and was very curtly told that my account had been deactivated in January. (Yet, when I transferred services I was assured there would be no change to any processes etc). I had been paying for a deactivated account for 2 months & Mts REFUSED to give me a refund, instead directing me to take it up with my bank!
      ******** ******** ****** poor customer service *** ******* ********** ******

    • Mitch P.

      Date: 24/02/2023

      ******** ******** have mistakenly sent me to collections twice now and have had to admit it and apologize, I moved to another province 8 months ago and still cant seem to escape the grip of Mts ************* They had to apologize again today for sending me to collections over a cable box that was returned **** *** ******* **** ***** *** ** **** cant just drop off their equipment in person, have to mail it, then they say it didn't show up and send you to collections, even after admitting being wrong they refuse to delete my personal information so I assume this will happen again, **** ******* ***** ******* ** **** ******** **** ******** ******* ****** ** ************ ****** **** **** ********** *******

    • Jessica D.

      Date: 13/12/2022

      Internet service was always dodgy but last month we called to cancel, which they still haven’t done, and the internet service went drastically downhill after making those calls.

    • Abram D

      Date: 30/11/2022

      We pay $94 a month for a internet that is mostly not working at all. There has been no internet service for 2 weeks. The Technical support personnel are very disrespectful and rude. **** *** ** * *** *** *** * ***** ********** *** **** *** *** **** **** ******** *** ******

    • Andrew P

      Date: 07/11/2022

      Customer service sends you in endless loops "transferring you to someone who can help you."
      Even after all that effort on your part, there is no end to it because I can't even cancel my service as I have to keep contacting someone to pick up devices, but no one is able to make the connection, and no location is available for me to drop things off. If items aren't returned (and they don't want them mailed), I'll be charged additional hefty fees.

    • Dwayne F

      Date: 07/10/2022

      Poor internet service. Poor customer service. ** **** ******* ******** ** *** **** * ******* 

    • Brad A

      Date: 16/09/2022

      I started having cellphone service issues in March 2022, I have spoken with technical support 6 times and I have received "tickets". I haven't received any follow ups or any sign of there service improving. I have compared with co-workers in the same areas and they have full bars with another service provider where I would have none. I have had my phone tested at a cell phone repair shop to confirm it wasn't the cell phone. Once my contract is finished I will be changing carriers.

    • David M

      Date: 10/09/2022

      I believe it was end of May/June that our Bell/MTS home service went all crackly / static so bad that you couldn't even make or recieve a phone call. We left it that way thinking it may get corrected promptly by the company.
      After approximately 2 weeks MTS was contacted and they scheduled a service technician to be sent out for 2 weeks later.
      I waited home all day, Technician was a no-show.
      MTS was re-contacted and at first they responded that there was no work order for our address and so another appointment was made for a week later (this time the technician came).
      Now, at 5 weeks without service, the Tech said there was voltage reading on our line and 163 meters of our line would need to be replaced. (from the house to the other side of road) He also suggested that we should place our phone on temporary disconnect as to avoid charges, so that's what we did.
      A few weeks later we receive a phone bill from Bell/MTS which I called in about and I argued that there should be no bill as there is no service.....they said they would remove the bill and when questioned about the service said it "may be fixed by the fall".
      A month goes by and we receive another bill from Bell/MTS "for our home service that doesn't exist" and again a phone call was made only this time they respond saying that we'd have to phone in every month to temporarily disconnect our home phone service and we wouldn't be getting any more Bill for the service that doesn't exist....
      This has become repetitive ** that we've put up with from Bell/MTS ever since. They send a bill, I phone in, they eat the bill, we get another bill....over and over.....
      We received another Bill recently from Bell/MTS, for our home service once again *********, this one I will not be complaining about, I will not be phoning in at all, what are they going to do, Cut my phone off?

    Bell MTS is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.