Reviews
This profile includes reviews for PartSelect.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 59 Customer Reviews
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Review fromMelissa S
Date: 08/01/2024
1 starMelissa S
Date: 08/01/2024
The website is very excited about the one day shipping, but it's not true! It's been over 10 days and nothing. No shipment and no response to my emails. The website still shows both items as currently in stock, but none for me apparently. I'd love to have my $116 back so I could go somewhere else to actually get the parts. DO NOT BUY FROM HERE.
PartSelect.com
Date: 11/01/2024
We are sorry for any issues this may of caused. The items you ordered was in stock at the time of the order; however, when fulfilling the order there was an inventory discrepancy and the item went to a temporary backorder status. We had to place an order with the manufacturer, the items have shipped on 01/08/24. We have refunded you your shipping cost on the order for the inconvenience. You will see $9.92 back on your credit card in 2-3 business days.Review fromMark C
Date: 06/01/2024
1 starMark C
Date: 06/01/2024
I can't believe their A+ rating and Bizrate results. My experience with them was hopeless.
I ordered from them because the manufacturer does not have the part in stock. Their site said and still says they have it in stock. Their site says Same Day Shipping. That is false advertising - in essence a lie. Mine has still not shipped in almost 40 days. The Order Status saying that it is being processed also says that note will be updated when it is processed. Nothing changed in 40 days.
I sent them two emails and received no reply. I’ve tried to call a few times. The answering system always says that ‘due to higher than normal call volumes, there is no agent available to take (my) call’. Nonsense, I’m sure this situation is now normal and they either don’t have enough staff for normal volumes or have no intention of answering most calls anyway.
I’m very disappointed in their inability to process routine orders, false advertising, dead-end online response tools and non-existent customer service.PartSelect.com
Date: 11/01/2024
We would like to apologize for any issues this may of caused. The item you ordered was in stock at the time of the order; however, when fulfilling the order there was an inventory discrepancy and the item went to a temporary backorder status. We had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. Currently we show your order was cancelled and refund.Review fromDeborah L
Date: 02/01/2024
1 starDeborah L
Date: 02/01/2024
I ordered a over burner tube & Igniter on NOV 19 2023 I canceled the order today Jan 2 2024 BECAUSE THEY STILL HAVE NOT SHIPPED ITEMS. I have talked to someone 3 times about this order, no one can seem to tell me anything. I have waited thur Thanksgiving and Christmas without being able to use my oven.......very disappointed in this Co. who brags that they are there for their customers.PartSelect.com
Date: 04/01/2024
We would like to apologize for any issues this may of caused. The items ordered went to factory backorder with the manufacturer and was taking longer then our estimated 15 business days. We do see your order was cancelled and refunded on 01/02/24.Review fromAndrew B
Date: 22/12/2023
1 starAndrew B
Date: 22/12/2023
Ordered a part on 12/18 said in stock. It has been 4 days still hasnt ahipped. Cant get a hold of anyone in customer service. Horrible would not reccomendPartSelect.com
Date: 04/01/2024
We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! The item you ordered was in stock at the time of the order; however, when fulfilling the order there was an inventory discrepancy and the item went to a temporary backorder status. We do show your order was cancelled and refunded on 12/22/23.Review fromKari E
Date: 18/12/2023
1 starKari E
Date: 18/12/2023
I also fell for the “same day shipping”. Ordered my part on the 10th of the month. No shipping updates were provided to my tracking. Called the company and the only way to get a response was to select the option to “place a new order” No one answered on any of the other options. When I finally reached someone I was told my part had been received from the shipper and would be sent in 3-5 days. Still haven’t sent it and I have been billed for it. Working with my credit card company to dispute the transaction.PartSelect.com
Date: 21/12/2023
We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! The item you ordered was in stock at the time of the order; however, when fulfilling the order there was an inventory discrepancy and the item went to a temporary backorder status. We had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. Currently the items have not shipped to us from the manufacturer. Your order has been cancelled and you will see a refund back on your credit card in 2-3 business days.Review fromRyan M
Date: 17/12/2023
1 starRyan M
Date: 17/12/2023
Part arrived defective/damaged. Emailed about a return — no response. Filled out the online form for a return — no response.PartSelect.com
Date: 19/12/2023
We are sorry to hear the item is defective. We emailed on 12/05/23 for more information to complete the return and refund. If you can please check your spam of junk folders if you have those set up. Once when we have all the information we can complete the refund/return.Review fromJohn F
Date: 16/12/2023
2 starsJohn F
Date: 16/12/2023
The part that I ordered was supposed to be delivered on Friday 12/15 but they decided to change it to Saturday 12/16. Saturday came along and they decided to change it to 12/18. Their only excuse was that it was delayed. I didn't realize the ***** can deliver whenever they felt like it.
The appliance that this part is needed for is costing money for being out of service for so long and Parts Select should take an active role in discussing with ***** their totally non caring attitude.PartSelect.com
Date: 19/12/2023
We are sorry for any issues this may of caused. The shipping method chosen was 3-7 business days for $9.25. Based on the tracking details from fed ex there appears to be Operational Delay on there end. We have refunded you the shipping cost on your order for the inconvenience You will see back on your paypal account in 2-3 business days.Review fromTeresa H
Date: 11/12/2023
1 starTeresa H
Date: 11/12/2023
Not happy with this company. I ordered the wrong part for my microwave and phoned the number to request a refund. I spoke with a customer service rep on Friday November 24, 2023 with regards to the part that I received on that very day. I realized as soon as I received the package it was the wrong part. ****** at customer service said I would receive an email with instructions to follow on how to send back the part and receive credit on the order. The part is brand new and I never took it out of the package. To this day I never received an email on how to return the part.
How long does it take to process this so I can return and get a refund? It’s almost two weeks now. This is very POOR customer service. I am not happy and am now stuck with a part I cannot use!PartSelect.com
Date: 14/12/2023
We would like to apologize for any inconvenience this may have caused. We have resent the return details to your email. Please check any spam or junk folders if you have those set up. Once when we have the item back the refund process can take 5-7 business days. We have also refunded the shipping cost on your order in the amount of $15.11 for the inconvenience. You will see back on your credit card in 2-3 business days.Review fromBennett T
Date: 28/11/2023
1 starBennett T
Date: 28/11/2023
Use this site ONLY as a last resort. Just buy a new appliance first. I waited a month for parts that were “on backorder” (not their fault). But finally I got sick of waiting, bought a new appliance, and canceled the parts order. TWO DAYS LATER I’m notified that the parts have shipped. AND because I was not at home when the parts were actually delivered (so I could “refuse delivery”), I am now on the hook financially to return these goddamn parts. This, I think everyone could agree, is ********.PartSelect.com
Date: 01/12/2023
We are sorry for any issues this may of caused. We would be more then willing to issue prepaid return labels if you have not returned the items yet. If you have already returned the items if you can provide the amount and the tracking details we can issue a refund for the return shipping.Review fromJeremy S
Date: 24/11/2023
5 starsJeremy S
Date: 24/11/2023
I’ve now repaired at least three separate appliances with parts from partselect.com. I’ve saved a ton of time and money through this site. It’s been extremely easy to find the part I needed and they were always accurate. Customer service helped me determine the correct part on one order- very knowledgeable. The “how to” videos are spot on as well, saved me times searching through YouTube to find an accurate video. Shipping has always exceeded expectations. I recommend this site to anyone in need of appliance repair.PartSelect.com
Date: 07/12/2023
Thank you for your review. We are always happy to hear from our happy customers and strive to take all our reviews and use them to help us help our customers. If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.
Thank you,
Dispute Specialist
www.partselect.com
888-738-4871
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