Reviews
This profile includes reviews for PartSelect.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 59 Customer Reviews
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Review fromJohn C.
Date: 20/11/2023
1 starJohn C.
Date: 20/11/2023
Not trustworthy, I would avoid using. I had a few issues;
1) False Advertising - I trusted and used this supplier as their website advertises "same day shipping" I placed my order and it was not until end of the next business day that it was finally in the hands of their shipper (*****) . ie. my item sat in the state of Nevada (supplier state) for 2 days before moving at all.
2. During online checkout, I was given the option to select standard shipping (3-5 business days), or expedited at an additional cost With expedited they noted delivery in 2-3 business days. I paid extra for and selected expedited, 2-3 business days.
3. Once ***** tracker was finally updated it showed a delivery date estimated at 8 days to delivery.
4. Per the PartsSelect website my order status shows it was shipped standard shipping and not expedited which I paid for and was billed for ie. I was charged for expedited shipping, item was shipped standard.
5. Fedex tracker notes there is a deliver date that is 6 days after ***** received the shipment from PartsSelect making it impossible for me to receive my item in the expedited 2-3 business days that was committed to me during my online order.
PartSelect.com
Date: 21/11/2023
We are sorry for any issues this may of caused. The order was placed after the cut off time to ship on the Nov 13. The order shipped the following day on Nov 14th. We do see there was a delay with the package be delivered. We have issued a refund on your shipping in the amount of $12.18 for your inconvenience, you will see the refund back on your credit card in 2-3 business days.Review fromMerrill C
Date: 17/11/2023
1 starMerrill C
Date: 17/11/2023
This company is only too happy to be full of nonsense. The cheery woman said that I would receive an email within 24 hours. That was 4 days ago. They are NOT recommended by the Better Business Bureau. Most of the reviews are bad. Now watch, they’ll respond with an automatic response, “We’re sorry you experienced..” No, you’re not. Whether you’re helpful or not is yet to be determined . Thanks a lot , PartSelect!PartSelect.com
Date: 21/11/2023
We are sorry for the issues you have had. We are emailing you prepaid labels. Please also check your spam or junk folders. Once when the item is in route back to us. You will see a refund for your order.Review fromGail A
Date: 10/11/2023
2 starsGail A
Date: 10/11/2023
Were happy to find the part we needed. Requested and paid for expedited shipping because we need the part today. Called to check on the part and were advised that the part was on back-order and would not ship until 11/23. (Thanksgiving Day?)
Why didn't the website indicate that the part was back-ordered?
Why did we not receive an email advising us that they could not ship within the three days as stated?
We canceled the order and now have to start looking locally for the part.
Poor communication.PartSelect.com
Date: 16/11/2023
Thank you for your feedback and would like to apologize for the inconvenience this has caused you. The item was a on order item at the time the order was placed and was not in stock to ship and can take 7-10 business days for us to receive from the manufacturer. We do see your order was cancelled and refunded on 11/10/23.Review fromedward c
Date: 17/10/2023
1 staredward c
Date: 17/10/2023
Although the cost to ship the paart to me was only $9.25 the cost to return the part was was over $55.00 due to the size of the box, about the cost of the part. Part select would not supply a prepaid return label at their shipping cost.. BEWARE!PartSelect.com
Date: 25/10/2023
We are sorry for any issues this may have caused. We only cover the cost of return shipping if the item was sent in error by us. If an item is returned due too wrong item ordered, we do not cover the return shipping cost. Our shipping rates are discounted with the shippers due too the large amount of orders we ship so we are able to pass that along to our customers. We can refund the shipping on your order for the inconvenience. You will see back on your credit card in 2-3 business days.Review fromAndrew C
Date: 14/10/2023
1 starAndrew C
Date: 14/10/2023
They sent me a part with missing part when I tried to get it resolved. Basically theres nothing they can do for me unless I purchase another item. Definitely would not recommendPartSelect.com
Date: 17/10/2023
We are sorry for any issues this may of caused. We show prepaid return labels have been emailed for the correct item. Once when we receive the item back you will see a refund back on your credit card. When a incorrect item shipped a new order would need to be placed in order too have another item shipped.Review fromAlexander N
Date: 06/10/2023
1 starAlexander N
Date: 06/10/2023
I ordered two water inlet valves, but both arrived damaged and showed no reading on the multimeter. When I sought a refund, I was only partially compensated; I originally paid $76.73 but was refunded just $66.83. It's frustrating that I was sent the wrong items and then penalized for their error. I won't be using this service again.PartSelect.com
Date: 13/10/2023
We are sorry for any issues this may of caused. The refund gets process in two transactions. You would see the refund for the defective item then you would see the refund for the shipping cost. You should see the refund for the remaining amount in 2-3 business days. Please hold on to the defective items for 30 days and if the warehouse would like them back they will email you prepaid return labels.Review fromDavid E
Date: 04/10/2023
1 starDavid E
Date: 04/10/2023
They ***** never order again ordered August 28th today is October 4thPartSelect.com
Date: 12/10/2023
We are sorry for any issues this may of caused. The item was on backorder with the manufacturer. Currently your order has been cancelled and you will see a refund back on your paypal account in 2-3 business days.Review fromEmily G
Date: 26/09/2023
1 starEmily G
Date: 26/09/2023
I ordered a dishrack adjuster and wheel assembly on September 14th, 2023. I had family in town for my daughter's birthday and needed to fix a loose arm on my dishwasher ASAP. I even paid for two-day shipping. As of today, September 26th, I have not received the part, and when I tried to contact customer service, the pre-recorded message states that due to high call volumes, they cannot take my call and to contact customer service via email. How is this a way to do business?? When I went to cancel the order, it was as easy a one click without any attempt to try and resolve the issue. Again, how is this the way to do business? Very disappointed and frustrated with any form of customer service. Will never do business with them again.PartSelect.com
Date: 28/09/2023
We are sorry for any issues this may of caused. The item ordered was a special order item and we did not have the item in stock at the time the order was placed. We had to order the item from the manufacturer. We are sorry to hear you have cancelled your order. We see you have been refunded in the amount of $42.55.Review fromMary S
Date: 26/09/2023
1 starMary S
Date: 26/09/2023
Ordered part, didn't fit. Sent back w/tracking. They received it 9/14. I've called twice, it's now 9/26 and still no refund. Keep telling me it should show credit in a couple days. It's been nearly 2 weeks since they've received it, it should have been credited immediately. But still no credit.PartSelect.com
Date: 28/09/2023
We are sorry for any issues this may of caused. Once when the warehouse receives an item back the refund can take 7-10 business days to be processed. We do show you have been refunded $130.67 on 09/26/23.Review fromDennis T
Date: 01/08/2023
1 starDennis T
Date: 01/08/2023
ordered a bin for my refrigerator showed up broke called the company and they told me they couldnt give me a instant refund without putting through the ringer sending them pictures model numbers serial numbers and still no refund they said order a second one and that one to was broke i am so feed up with this outfit. if they cant do better than that they should call it quites and close up shopPartSelect.com
Date: 15/08/2023
We are sorry to hear the items arrived damage. We do see you have been refunded back to your PayPal account for the first order in the amount of $108.11. We have also refunded the shipping cost on your new order in the amount of $12.09 you will see back on your PayPal account in 2-3 business days. If you wish to set up a damage claim on your second order please let us know.
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