Reviews

Review Details

• Review fromJulie H

  Date: 16/12/2022

  1 star
  I am the owner of a 2012 VW. I am writing to express my dissatisfaction with your 12-year corrosion warranty and with the service at ************ ********.
  I first noticed corrosion in 2018, which is consistent with online claims that corrosion appears on VW vehicles in Montreal after 6 years. One of the panels for which I claimed repairs (the right quarter panel) had been damaged by another car and had been repaired by a body shop that had been recommended to me by my insurance company. VW refused to pay for the repair of that panel. I paid for the repairs. In 2019, 2021 and 2022, I requested corrosion repairs under VW’s the warranty. There was rust in 2020 but I could not reach VW because of the pandemic. Only some of the repairs were performed at VW’s cost. In 2022, my car had rust on 4 different panels, 3 of which had already been repaired by ** ************ for corrosion (including the right quarter panel). The request to have these repaired under my warranty were declined. The self-serving explanation provided by your evaluator was that the "paint thickness was out of factory range", making it "no longer eligible for the corrosion warranty as it was no longer in factory condition".
  I am unsatisfied with VW because every time I requested repairs under the warranty, it was a long and tedious experience even when it was finally covered and done. It took an enormous amount of persistence to have the work performed even though it was supposed to be covered by your warranty.
  I am unsatisfied with VW because the corrosion warranty did not cover much of the corrosion problems I had with my car. The most recent repairs were declined because the paint was out of factory range. How can you demand that the paint be in factory condition up to 12 years after the beginning of the warranty?
  I have heard that poor service is prevalent because it is cheaper than good service. This is the message that has been conveyed to me by my experience with VW.

• Review fromDenise R

  Date: 08/12/2022

  1 star
  Going to Volkswagen Downtown Toronto give me several bad experiences . Went for yearly servicing and the found one cracked engine part and wanted $1000 approx. went in for problem with radio, told it was fine then 2 hours later at 5:30 pm received a call that it was no good and would cost $1737.50 to replace. Appointment time was 8:30 am, car was not looked at before 3:30. Received a text asking for a 5 star review, I refused so I was not given access to review, obviously biased! I will never return to that dealership after 10 years as a loyal customer.30

• Review fromPeter S

  Date: 07/12/2022

  1 star
  VW canada does nto get back to you and they dont do anythign but waste your time. I will not ever buy another VW in my life again. Worse experinces ever. And yes i mean more than one. I have been stuck dealing with them for yes 3 years with nothing but headches they say they fix one hting and then week goes by and its broken again. I had under warrante my turbo go, they fixed it and week later not even a week the turbo went again. then they took around 2 years to get the second turbo with telling me that it woudl be there soon and no communication **** ****. Tehn i wanted to return the car because sitting htere fore two years woudl only create problems and sure enoungh they woudl't take it . i did not take a loaner car for the time they had it , as i didn't want them to say that they gave me something while i was waiting. ******** ******* **** ***** **** ** **** ** * **** ** ****. I will never buy antoher VW again. what a joke
  the dealership is also bad then when they gave me my car back the seal *(' of course I as i said sitting for 2 years ) went ont he cooling system. I had to pay for htat. They fized it" only two weeks later i have a damaged radiator with a leak in it that they say just happened . now another bill for that , this is a joke every mechanic said there is no way that woud lhavppen by itself. oh and the rad fan is cracked with no physical damage anywhere on the vehicle, remember this is a innner rad and fan. nothing can get in except the mechanic that worked on it. **** * *****

• Review fromK P

  Date: 26/09/2022

  1 star
  This has been the worst company to deal with. All they do is give excuses and make the worst vehicles. They charge a ton of money for low quality vehicles and offer no help. I've tried to ask about how come they aren't supporting their customers and the worker hung up on me. My vehicle is * ***** ** **** and i bought it brand new and several parts of the motor have been replaced and they don't care.. doesn't even have 90km on it and its about to blow up..

• Review fromDiego C

  Date: 01/08/2022

  1 star

  Diego C

  Date: 01/08/2022

  Been waiting for over 7 months for parts for my vehicle that has been stuck at the mechanic shop. Volkswagen does not have a realistic ETA for parts to become available and has been of no assistance in getting the backlog of parts cleared.

  Volkswagen Canada

  Date: 06/09/2022

  Thank you for reaching out to Volkswagen Canada. We sincerely apologize for the inconvenience to you caused by the parts back-order delay for your vehicle.
  
  
  
  We understand the frustrations with the delayed response of the ETA for the parts. In light of the Pandemic, Global Logistics situation and current chip shortages affecting Worldwide parts production. Volkswagen Canada is working with our suppliers to get parts as quickly as possible.
  
  
  
  We recommend to contact your local authorized Volkswagen dealer for the latest ETA updates on the required part as well as any recommended servicing needed for your vehicle.
  
  
  
  We would like to remind you that Volkswagen Canada recommends a vehicle servicing once every 15 000km's or once per year at one of our authorized Volkswagen dealers.
  
  
  
  Sincerely,
  
  Volkswagen Canada
  
  
  
  Sincere