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Business Profile

Credit Reporting Agencies

TransUnion Of Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

Customer Complaints Summary

  • 192 total complaints in the last 3 years.
  • 71 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The complaint is about the unprofessionalism of the customer agents. I am trying for the last 48 hours to register myself and my wife for a monitoring service as indicated by one of the Investment companies I hold, due to *********** ********** Cybersecurity Incident. The codes provided do not work and I am getting a message to contact ********** via phone. I waited for 3 hours and 12 minutes before someone answered. After I provided all my details, when to request help, suddenly they closed.No one phoned back. I tried 1 more time and after 1 hour and 46 minutes, an employee with badge 962 - Stella, responded to tell me that the office is closed and to call the next day. ********** is getting paid for this service and after almost 5 hours I think I would deserve a call back the next day. There is no manager available to make a complaint about the services and there is no link on the website to make a complaint. For a business like ********** this is not acceptable. For a company to act like it is owning everyone is not healthy for business and encourages bad behavior. I will follow with a complaint to the consumer rights ombudsman. There have to be checks and balances for any business and the behavior of its employees.

    Business Response

    Date: 24/05/2023

    Hello,

    Please note that we will communicate with the consumer directly.

     

    Customer Answer

    Date: 24/05/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********. They have contacted me and acknowledge the problems, which will also be raised to management attention. There is nothing further that I can do at this moment.



    Sincerely,



    ****** *******

  • Initial Complaint

    Date:05/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is no way for me to cancel the subscription other than calling Transunion. And that requires a good amount of wait time. I would like my subscription canceled and the money returned.

    There is nothing explicitly on the page that says you're going to be charged a fee to look at your credit score. I couldn't even find the credit report I needed to download for my rental application. What are you guys running over there?

    PLEASE CANCEL THE SUBCRIPTION AND RETURN THE MONEY I NEVER INTENDED TO PAY...

    MY TRANSUNION ACCOUNT USERNAME IS *******@*******com

    Business Response

    Date: 24/05/2023

    Hello,

    Please note that we will communicate with the consumer directly.

  • Initial Complaint

    Date:05/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't understand why I've been charged and there is no way for me to cancel. I was looking for my credit report with my son. And we were charged without any express consent. Nowhere on the page did we see something that looked like a check out page. Please provide a refund and cancel my subscription so I'm not charged any further...

    I don't have the time to wait on the phone for a representative for hours.

    Business Response

    Date: 24/05/2023

    We will communicate with the consumer directly.

  • Initial Complaint

    Date:26/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hi my name is ****** ******** ******* my file have bing mix a transunion i have dispute is i sending all my prof and ids and document they told me it will be resolved in 30 and 30 have bing pass and they fail to respond to me i am also a new immigrant to Canada i there are two fraud account on my credit report with transunion and they fail to respond i try everything and they keep telling me the other party dint respond to them yet i told them i am in the process of closing my mortgage my mortgage closing soon and the don't care they are abusing my rights the same this was happening to my ******* and they investigated it and find out its fraud it take ******* 7 days to complete this and remove it from my file i have put my downpayment on my house and if my bank see this fraud report on my name i can lose my money and me and my kids will be homeless because of this fraud transunion allow on my name and fail to respond to me whiting the 30 days i will be submitting my sin number and my health card so you can see the time i got them there should only be 2 account under my name 1 ********* credit card and 1 *** credit card both off them credit limit is 2000 no other account should be under my name are under my sin number please help me to get Transunion to remove these fraud account from my name ****** *** *********** ***** * **** **** a copy of my ******* credit repot those are the only 2 accounts that should be on my transunion credit report. * **** ****** * **** *** ******* ************* ****** thank you

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trans Union has 2 mistakes on my credit report. I have filed disputes related to both using their online portal and despite this, they have not updated my credit report accordingly.

    ****** ******- this loan was not included in a consumer proposal or debt repayment plan. This account is in good standing and payments made weekly and on time since the commencement of this loan. I have ******** a statement of account from ****** confirming same.

    ********** line of credit ending in **** was a joint loan to which I was the cosigner. This account was not included in a consumer proposal. The account was always paid on time and was actually paid off in full in June 2022. This account has negatively been reported on my credit report despite it always being in good standing. I have ******** a letter hereto from ********** which was obtained by the primary borrow ******* ********* in which ********** confirms the details above. Despite filing a dispute with Transunion they have not updated my credit report accordingly and therefor, my credit score continues to be negatively affected each month.

    This is causing undo hardship and taking far more time to resolve then it should.

    I request the BBB investigate this and that Transunion remove these negative ratings from my credit report. Additionally, I request Transunion to go back in time and update the monthly credit score based on what should have been reported as good satisfactory accounts.

  • Initial Complaint

    Date:03/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late February 2023, I became aware of the fact that my former credit card company had incorrectly reported a late payment to TransUnion back in late 2018. After working extensively with the credit card company (********* *********) I was able to obtain an email from them admitting to the error. In addition, they advised me both orally and in writing that they had responded to my dispute with TransUnion on March 23, 2023, requesting TransUnion to remove the late payment from my credit report. *** ********.

    It is now April 1, 2023 and TransUnion has not removed the late payment from the credit report. This is directly impacting my ability to be offered a senior level job. Under the Freedom of Information & Protection of Privacy Act, TransUnion has a duty to ensure my records are correct and has failed in upholding that duty since March 23rd. Their Customer Service team is appalling to deal with; they will not escalate this despite the urgency and they do not know the contact information of their legal or investigations team to escalate this matter. I demand this be corrected immediately or else will be pursuing legal action for damages.

  • Initial Complaint

    Date:31/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried pulling my credit report online on 25 March 2023. However I got the error and got the phone number on March 26 morning. I called the Trans Union company and I asked them about the credit report canada . The agent ask me to sign up for subscription service at ************* . The agent and the website assured me that it’s gonna cost $4.95 for the first month and $24.95 for months after that. The website still shows the price of $ 4.95 for the first month. When I checked my credit card, I was charged $24.95 full amount and I called Trans Union customer service and the very rudely hung up on me twice and it said they can’t do anything about it. And I told them to go check their own website is still to this day shoes $4.95. * ** ********* *** ************

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transunion refused to fix my problem of someone else using my phone number. I get calls constantly from collections, but they want me to make an account or mail them a dispute. Their customer service agent *** ************ **** *** eventually hung up after evading my questions about why they needed an array of personal information to fix something as simple as a wrong phone number, that was in no way connected to me or my account.

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TransUnion is publishing credit history information that is ******* out of date. **** *** ***** **** ** ****** *** ******** ***** ******* *** **** ** **** ******** ** ** ******* ****** **** **** ** ******** ****** ** ******** ***** *********** *** ****** ********** ** ** ** * ***** **** ***** **** **** ***** ***** ** ********* ** ********* **** *********** ********** ** *** ********** *********** ****** *** ******* ** *** *********

    Business Response

    Date: 17/01/2023

     PLease note that an investigation letter with the results of the investigation had been sent  on Jan.6 2023.  We have also recently spoken to consumer and confirmed she is content with the outcome.

    Customer Answer

    Date: 17/01/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *********

  • Initial Complaint

    Date:07/12/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While trying to phone in a complaint about my credit score, i was told that the only way to do that is by mail or web site.
    When i tried to signup, i got a msg saying that their authentification process was in error and i should try later.
    Next day i have a charge of around 28$ for ??? that was NEVER proposed or agreed to by me.
    Help desk is not very curteous even though i was.

    *******

    Business Response

    Date: 05/01/2023

    Please note that the investigation for this case was closed on December 21, 2022. A letter with the details of the investigation had already been sent.

    Customer Answer

    Date: 07/01/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    * *******

TransUnion Of Canada Inc is NOT a BBB Accredited Business.

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