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Business Profile

Credit Reporting Agencies

TransUnion Of Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

Customer Complaints Summary

  • 192 total complaints in the last 3 years.
  • 71 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the accounts under delinquency. I have a number of closed accounts that have been affecting my credit and i have tried everything to get help.

    The accounts under collections where never given permission to be added to ******* or trans union


    ** **** *** ******** ***** ***** *** ******** ** ******** ** ******** ********** ** ******* **** *** ** **** **** * *** ******* **** ** ***** ** ******* ***** *** ********* *** **** ***** ** **** ********

    Business Response

    Date: 03/01/2023

    Please note  that the investigation has been terminated and a letter was sent to the consumer with the details of the investigation.

  • Initial Complaint

    Date:31/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was the victim of identity theft in 2015. i reported this to transunion and ******* and the bank. nothing was done. Finally due to *******'s internal investigation the account has been declared fraudulent and removed from my credit report. This account was placed as deliquent on my credit reports multiple times by the same collection agency and all times it was illegal and i had it removed. However, transunion still lists the original account as oweing when it is is not. I provided Transunion the ORIGINAL COPY of the ******* investigation letter proving the account was fraudulent. I asked transunion to remove the account from my records. they stated they did not re-investigate disputes within 6 months. i did not do that in the last 6 months. either way the account must legally be off my record in december. I want the fraudulent account removed as per my consumer rights and the outcome of the ******* investigaiton that transunion did not do themselves.

    Business Response

    Date: 22/11/2022

    Please note that today November 22nd 2022 we have sent a letter the consumer, ** *******  with the results of the investigation.

    Customer Answer

    Date: 22/11/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* i did receive a letter concerning my complaint, and according to what i can see on my report through ********** the fraudulent account has been removed and although my credit score has not been restored, I find that this resolution is satisfactory to me. i will continue to monitor my credit report through **********/transunion and should the issue come up again i will make another complaint.



    Sincerely,



    ****** *****

TransUnion Of Canada Inc is NOT a BBB Accredited Business.

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