Business Profile
Telecommunications
Cogeco ConnexionHeadquarters
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Reviews
This profile includes reviews for Cogeco Connexion's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.14/5 stars
Average of 73 Customer Reviews
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Review fromMaria C
Date: 11/07/2025
1 starMaria C
Date: 11/07/2025
I’ve been a Cogeco client for over 13 years now. My latest bill increased by 25%, over $50 without notification or email. They have done this before. In the past, I would call to discuss the increase, they would re-bundle with the latest promotion, apologize, and that would be that until the promotion would expire. Repeat. Well now it’s impossible to speak to a representative. I’ve called numerous times. The wait time would be “2 mins” yet I’m still on hold 40 mins later. I would choose the call back option within 24-48 hours. It’s the third day now with no call. Their message system states to chat with a representative online, it’s a bot. I went to go visit the Cogeco store, no longer there. ******* ****** **** *** **** ***** ********* ** ***** ***** I will be looking into other options now.Cogeco Connexion
Date: 16/07/2025
We are sorry to hear you're having difficulties getting in touch with us for the billing issues.
Usually, when the bill rises by a large amount, it is due to the promotions that were on the account reaching the end of their planned length (12 months, 24 months, etc.)
If contacting us through our phone line does not work, we can recommend either contacting us through our social media platforms or our chatbox on our website.
If either is not working, you can also fill out our complaints form so your request is sent directly to our supervisor team. You can find the form online here: https://**********************************
* *******Review fromCathy G
Date: 19/06/2025
1 starCathy G
Date: 19/06/2025
** * ***** ***** * ***** * ****** We signed up for a 2 year contract in September 2024. A salesman came to our home and PROMISED us a price and GUARANTEED that this is the price for the next 2 years, that our rate will not go up. Come March they decide to increase our bill by $5. Well that's not what was promised to us. Here I am 4 months later still fighting with Cogeco. The loyalty dept. lady kept repeating that "rates are subject to change" and it would have been in the paperwork sent to us. So the salesman **** to us, we signed up and then they send *** paperwork and in the fine print it says this? Cogeco ** * **** *** ***** ** the little people *** trust companies to stick to their promises. Then they said if I cancelled then I would have to pay a cancellation fee of $75 and that's when I told her that MY terms and conditions I don't pay cancellation fees. Because if a company can have terms and conditions, then so can I. Cogeco, *** ****** ** ******* ** ********** *** hiring people to go door to door and NOT being transparent *** ***** ** ******* ******Cogeco Connexion
Date: 30/06/2025
We're sorry to hear you've had a poor experience with our services and customer support. Like our agents have mentioned, we do not offer services with ''frozen'' prices, and they are indeed subject to changes. However, our salespeople are also aware of that. Considering the situation, we'd strongly recommend you contact our complaints team directly so we can look into that with you. You can find their online form here: ******************************************
Once the form is filled and sent out, someone from our Office of the President team will get back to you as soon as possible.Review fromDavid J
Date: 02/06/2025
1 starDavid J
Date: 02/06/2025
This company repeatedly sends out door-to-door salespeople in my ******** neighbourhood. We've had the same two young men and others come to our door several times despite telling them each time we're not interested and to please not come back. They are very aggressive and ********* and made me feel very uncomfortable. *** ** **** *** *** *** ***** * ******** * ********** * ******* ******** * **** *********** **** ** ***** ********** ***** ** *******! If I wish to change cable service providers, I'm quite capable of doing so on my own. I don't like to be harangued on my doorstep. ** ***** **** * ***** ******* ** *********** This is not the way to win customers! If they won't take "no" for an answer, which they clearly don't, they need to stop this practice. It's unprofessional and makes the company appear unserious and amateurish. I would rather sit through an annoying TV or radio commercial where they clearly and honestly outline the benefits of their service than have an ********* **** push me for a contract simply by saying they "can offer half the price" of what we're currently paying. Professionalism and quality customer service are a lot more valuable than low prices. Inexpensive can mean cheap, but **********, in-your-face, door-to-door sales pitches definitely make the business look cheap. Based on this experience, I would sooner go without cable and internet than go with this service provider. Find a better marketing strategy.Cogeco Connexion
Date: 11/06/2025
We're sorry to hear about your poor experience with our door to door salespeople. We take this kind of feedback very seriously. If you'd like to give us more details about your experience, you can reach out to us in private message through our social media accounts, or you can directly file our complaints form online here: https://www.cogeco.ca/en/support/complaint
- *******Review fromJacob W
Date: 27/05/2025
1 starJacob W
Date: 27/05/2025
Terrible. Charged me for a year for 4K channels that were never provided. Technicians repeatedly failed to install 4k and yet the company continued to charge me for it. Attempts to complain resulted in an endless bureaucratic runaround. *** * **************** ***************Cogeco Connexion
Date: 11/06/2025
Hi! The 4K channels that are usually offered are mostly sports channels, as the majority of the channels offered send us their signal in HD quality. We still recommend you reach out to our complaints department (again if it was already done) if you'd like more details. You can find our complaint form here: ****************************************** * *******Review fromG. P.
Date: 16/05/2025
1 starG. P.
Date: 16/05/2025
Had a rep call after signing a new lease (landlord provided info?) and answered some questions for basic information. Was then bombarded with emails of my contract and account number. I do not have a contract and so shouldn't have an account number. Texted the rep who said it was for information purposes only and to hold prices for 2 years, but that I had to call to cancel the contract. Not only am I not calling to cancel anything since no contract exists, but also I will not look at Cogeco at all for my wifi needs *** **** ******* **** ** *** ***** *** ********* ********* **** ********* Money isn't even the issue, these practices are dishonest and pushy.Cogeco Connexion
Date: 26/05/2025
Hi! We highly recommend filling up our complaints form directly as this does need some looking into, especially if you did not open an account with us yet do receive emails about services for your address. You can find our form here: https://www.cogeco.ca/en/support/complaint
Once we have all the info, our complaints team will be able to look into this case with you directly.
- *******G. P.
Date: 28/05/2025
I have filled out your form with extensive notes of who we spoke to, what they said, and the calls back and emails back that we were promised and never received. I have also provided to you my lawyer's contact information, both phone and email. I look forward to hearing back from you.Review fromMike W
Date: 02/05/2025
1 starMike W
Date: 02/05/2025
Bill started at 50/month. Went up to 105 within 2 years for same service. Called to complain and they offered $5 off/month. Called back to cancel a week later and they offered $65 off per month. Too late. Will never again be a cogeco customer. ***** company that attracts customers with low cost then jacks up the cost every month. They’re also nearly impossible to call and will send you into the never ending menus ** **** that repeat the same selections or simply hang up on you. ***** ******Cogeco Connexion
Date: 07/05/2025
Hi! We'd like to have more information on that situation since, while we did get a few rate increases in the last two years, the increases should in no way reach over 55$ in total. If you'd like to give us more details, you can get in touch through most social media or go through our complaints form available here: https:*************************************
Thierry - CogecoReview fromRoger D
Date: 02/12/2024
1 starRoger D
Date: 02/12/2024
****** ** * ******** ******** **** **** ** *** ****** Frequent outages, extremely slow service, technicians that they dispatch need to open tickets for another technician to climb a pole to check on their network. All of this for slow internet, old coax cable TV for $230 a month. ******** **** **** ******* ** *** *** ** ******** ******* **** ** **** **** ********Cogeco Connexion
Date: 09/12/2024
Hi! We're sorry to hear you're having issues with our services. We'd recommend you contact our complaints department so we can do a follow up on the technical issues with you directly. We'll also be able to look into your monthly fees so we can add new promotions if possible. You can find our complaint form online here: https://**********************************
Thierry - CogecoReview fromDave D
Date: 27/10/2024
1 starDave D
Date: 27/10/2024
Cogeco services *** **** ** *** ***** *** *****. The ***** cable recievers are horrible. Too many problems to list. The customer service and repair Techs are no better. ** ***** **** ******* ******** *** *** **** ********* ****** ****** ****** ** *** ******Cogeco Connexion
Date: 01/11/2024
We're sorry to hear you've had a bad experience with our TV services and with our tech team. We'd love to have more details about your experience so if you'd like you can contact us through our social media platforms.
- ThierryReview fromjustin s
Date: 23/10/2024
1 starjustin s
Date: 23/10/2024
***** business practises don’t commit to what they say give you a price for 10 years with the update within two months then they just charge me $35 for my payment not going through on their end happened ** **** ***** ** ** ******* ** *** **** ***** ****** **** **********Cogeco Connexion
Date: 01/11/2024
Hi! We haven't offered fixed rates services for about 5 years now. What we offer are fixed promotions that stay the same for the specified amount of time, so price hikes can happen on the basic services. If you'd like us to verify what happened with the 35$ charge, we'd recommend you contact us directly either through our call center at ###-###-####, or through our social media platforms.
- ThierryReview fromElisabeth G
Date: 21/10/2024
1 starElisabeth G
Date: 21/10/2024
I got cogeco internet and tv for my new house. There was a promotion. Within two months, they were charging more than I had agreed to. When I called, I learned that I didn't have a "contract", but a "service arrangement". There are the base fees and then there's a promotion. They are unrelated, distinct. They then increase the base fees at their whim but you still have the promotion! What a deal!!! I had only been a customer for two months and when I said I hadn't been notified of this increase, they said they sent a notification three months before the increase in fees. And that's why I wasn't notified. So it was my fault for not being a customer one month earlier to know * ***** ** ****** *** ** **** ******** *** ***** ** *** ***** *** **** *** ********* ***** ********* *** ********* *** ******Cogeco Connexion
Date: 01/11/2024
We're sorry you've had a poor experience with our services and customer service. While it is true that we have no fixed rates (meaning the price can increase, and we warn customers of those increases), the agent that took care of the initial sale should have warned you that there was going to be an increase in pricing in the following months. If you'd like to escalate this to a supervisor, you can find our complaint form online on our website here: https*************************************
- Thierry
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