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Business Profile

Post Offices

Canada Post Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canada Post Corporation has 76 locations, listed below.

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    Customer Complaints Summary

    • 186 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My dad and step mom tries sending is mail and b4 I could give new adress they sent tonponbox qq54 but since community mail box a new thing here we told I didn't have get fwd mail they will help so a parcel I should of recieved on jan 06 should have had a key in community mail box wasn't l there yet says was delivered I got nothing canada post in town no help wetebis it I so angry

      Business Response

      Date: 11/02/2025

      Thank you for your feedback. This is not the experience we want for our customers and regret the stress and inconvenience this has caused you. We were unable to bring up any Service Tickets by your address. To ensure your concerns are addressed quickly, I invite you to get in touch with our ************* support team who can go over your mailbox details and track your package with the tracking number to confirm where the item was delivered. You have several options:

      ************* can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST.

      Or online at Support Support: Find answers, contact us or report a problem | Canada Post (******************************************************)

      Regards,
      Canada Post
      *************

    • Initial Complaint

      Date:27/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canada post keeps ramming junk mail in my mailbox and they are damaging my actual mail.I have called them 4 times to stop putting junk in my box but they wont listen, they are acting like thugs.I sometimes get precious mail like post cards from family around the world and they are damaging them by ramming junk mail in my box, these are non-replaceable items There is a notice on the box that says no junk mail and I requested 4 times that they stop, they say they will stop but they don't. It makes me really angry, repeatedly I dont want ANY mail from Canada post period, I want OUT of their system, but they wont have that.

      Business Response

      Date: 19/02/2025

      Please accept our sincere apology the inconvenience this matter has caused you. Canada Post is aware of the frustration and disappointment caused when we do not live up to our commitments.

      We were able to locate your Canada Post Service tickets in which your inquiry went to your local depot who verified your address was marked that you did not wish to receive Admail.
      An apology is no substitute for good service, but I want to offer one on behalf of Canada Post. We appreciate you reporting this ongoing matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve your service.

      Thank you for the opportunity to address this matter with you.  Should you wish to contact the Canada Post Ombudsman for a second review of this matter they can be reached at ***********************************************************************************; Please provide them with your current Service Ticket number 159087955.


      Regards,
      Canada Post
      Customer Care

    • Initial Complaint

      Date:25/01/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 20, 2025 I mailed a registered letter at the Canada Post located at ****** grocery store ****************************************************************************************, to a person in *************************** postal code.I did this to ensure that my tenant received her refund of her security deposit in a timely manner, and that Canada Post would not lose this letter or misdirect it to an incorrect address and that cost me $15.32.A photograph of the envelope is attached to this complaint and is clearly addressed to a PO Box in ******************** postal code T0H 2Y0. This morning I decided to check the Canada Post website to see if this individual had received her refund yet and discovered that incredibly Canada the Post had delivered this registered letter to **********************, and NOT ********************************** is probably 400 km away from ************ so this is not a matter of it being delivered somewhere near, or close by the correct address by error.This is a glaring example of the unbelievable incompetence and sloppy service provided by Canada Post Canada post cannot even deliver a registered letter to the correct town it has been addressed to - much less to the correct PO Box.Because of this completely unacceptable delay in delivery, and because I had to take my time to spend 15 minutes on the telephone with a Canada Post representative to try to get this matter corrected I expect my money to be refunded for paying for a service that clearly was not provided. The service ticket I was given this morning by a can of the post representative who attempted to correct this matter is *********.I trust this matter will be dealt with fairly, and my money will be refunded promptly.Thank you, **** *******.

      Business Response

      Date: 03/02/2025

      Canada Post has reached out to the customer to resolve the issue.

      Regards,

      Canada Post 

      Customer Care

      Customer Answer

      Date: 13/02/2025

      Canada Post has resolved this matter to my satisfaction, I am only now having a chance to read my email for the past 10 days or so we as I have been away from home.

      I would like to thank the BBB for your assistance in resolving this matter very much appreciated !!

      **** *******

      Customer Answer

      Date: 13/02/2025

      Canada Post has resolved this matter to my satisfaction, I am only now having a chance to read my email for the past 10 days or so we as I have been away from home.

      I would like to thank the BBB for your assistance in resolving this matter very much appreciated !!

      **** *******

    • Initial Complaint

      Date:22/01/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid extra for a Canada Post Express delivery. My package was supposed to be delivered on january 20th to my door. Instead, it was delivered to a pickup point and has since been there and that is a problem already, but the biggest red flag is that they will not tell me where the pickup point is. I tried contacting them via the *****; online chat and in person - none of these options gave me a clear directive and they all told me different things. I just want to pick up my package.

      Business Response

      Date: 27/01/2025

      Thank you for contacting us, we are very sorry for the delay experienced with your parcel. Based on the updated scanning we are showing that your item was scanned as delivered January 24, 2025. Item was being held for pick up due to an unforeseen delivery impediment at your building.

      Should you not have received this parcel please reach out to ************* to have your service ticket reopened. ************* can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST.

      Or online at Support Support: Find answers, contact us or report a problem | Canada Post (******************************************************)

      Regards,
      Canada Post 
      *************

    • Initial Complaint

      Date:17/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about January 11, 2025 (Saturday), I posted an item with Canada Post Corporation at **************, **. I specifically asked the difference between paying for regular or ********** services. I was advised by the worker, *********, that the only difference was a one day quicker delivery, however, the package would be delivered by Wednesday, Thursday at the latest with regular post. I obtained regular post. The package was to be shipped 7 hours away. No ferry or plane required. The item is still not delivered. The tracking says for extreme weather conditions, which is an arbitrary description Canada Post throws around every time is unable to meet its deadlines. I spoke with a Senior Compliant Resolutions Officer at Canada Post, they agreed it strange to have the item not delivered within the same province. To simply be unable to move a package 7 hours away within 5 business days is beyond comprehension. Theyre hiding behind a blanket extreme weather, to which there was none. Both sender and receiver live in the same province. No extreme weather occurred. Canada Post is hiding behind utter disregard for it customers and simple do not care. The agents in the contact centre provide service standards for resolutions that are out to lunch. They cannot meet their own service standards for delivery and have to make up excuses that as easily disproven for their sheer lack of incompetence. I am requesting my money back for this service. The service isnt worth 5 cents, let alone $50.00.

      Business Response

      Date: 23/01/2025

      Thank you for your feedback on your parcel. We are truly very sorry that your item has not yet been delivered. We were able to locate a service ticket that you created on January 17 2025, it appears that the Canada Post ************* as well as our Trace and ***************** are still working on an extensive investigation to resolve the issue. Unfortunately at this time there are no further updates that we can provide. Should require more details on your current service ticket with Canada Post please call **************** directly at **************. If you are unhappy with the outcome please follow up with the Canada Post ****************** with your service ticket number for an appeal *****************************************************************************.

      Regards,

      Canada Post

      *************

    • Initial Complaint

      Date:29/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canada Post delivered my package to my building on December 24 and left it in an unsecured location in the lobby. I was at home all day and the mail carrier did not come to my door or buzz me on the ******** to advise of the delivery. Because the mail carrier had just dumped my package in a public area, it was stolen. If the mail carrier is to lazy to come to my door at least buzz my apartment number so that I can come down and pickup my package. Further if they couldnt be bothered buzzing me or coming to my door why wasnt a notice card left in my mail box? My package should not have been left without notification to me. Its is well known that parcels are often stolen so this is unacceptable service by Canada Post and shows that Canada Post does not care at all about their customers. I would like a refund and an explanation as to why I was not notified of this delivery when the mail carrier was in my building.

      Business Response

      Date: 09/01/2025

      Thank you for your recent Better Business Bureau enquiry, we are truly sorry for this inconvenience. Canada Post delivery process when an item can not be left in a secure area would be that it would be carded for pick up at one of our Retail locations. We encourage you to contact Canada Post ************* to further discuss this issue as well as create a formal service ticket for this complaint.

      The process for starting a claim for the subsequent missing parcel would be done by the Shipper of the item. Please have them contact Canada Post ************* to start the process for this missing item. ************* can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST. Or online at Support Support: Find answers, contact us or report a problem |Canada Post (******************************************************)

      Regards,
      Canada Post
      *************

    • Initial Complaint

      Date:14/12/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered new phone from *****. Phone shipped by CanadaPost. Required signature Phone not delivered. However CanadaPost saying it was and I signed for it.Follow up I asked for a copy of the signature and was told the person who signed requesting the signature by private. I had to file another form to request copy of signature which shows the box was signed for by the CanadaPost delivery person and noted it was delivered to the community mail box not my house.4 months and 10x calls latter. Canada Post not following up saying take it up with Koodo Koodo saying its a CanadaPost issue or file a police report. I have clarified this was supposed to be a secure signature required delivery. How is CanadaPost not investigating their mail carrier?

      Business Response

      Date: 20/12/2024

      Thank you for the feedback on your expected parcel from *****,we apologize for the inconvenience this has caused. Unfortunately for any claims for loss as per the Canada Post Terms and Conditions the sender would be the one to file the claim, in addition they would be required to submit the documentation regarding the proof of mailing and proof of value of the item.This is required to complete the claims process. At this time no claim has been opened by the sender for this missing item.

      Please see the terms and conditions at ********************************************************************************************************************************************* please see section 12.1.8 Making a Claim for Loss, Damage or *********** Failure.

      Please direct the sender to contact the office of the Canada Post **************** with their Service Ticket number if they are not satisfied with the claims process. *****************************************************************************.

      Thank you,
      Canada Post
      Customer Care

      Customer Answer

      Date: 30/12/2024

      Un accceptable

      I am resgned to the fact Canada Post cost failed me.  That they did not deliver my package and only gave me the run around

      repeatedly with the last communications simply skirting their failure to hand me my package and receive my signature as they are required to do.

      They cost me $1150 as they reported back to Koodo they did receive a signature. Which is false.  they admit it was signed for by their mail carrier 

      and left in the community box.  Not true.  How they can steal a package lie about delivery and close a complaint as resolved is un acceptable.

      I am fine at this point that is was a very costly ****** for me in trusting Canada Post and It unlikely I will have them resolve this.

      What I can not accept is this case being labelled as resolved.   Go ahead and close it but if someone goes looking for BBB complaints on a company

      It must show that the complaint was NOT resolved.  Else what is the purpose of the BBB?

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My passport is held hostage by corporation and union members from past one month. They are not allowing me to pickup either.

      Business Response

      Date: 13/12/2024

      We are truly sorry for the inconvenience the labour disruption is having. Unfortunately, Canada Post is unable to retrieve items during a labour disruption. 

      Customers will experience delays due to the strike activity. Mail and parcels will not be processed nor delivered for the duration of the national strike and some post offices will be closed. Service guarantees will be impacted for items already in the postal network. All mail and parcels in the postal network are secured and will be delivered as quickly as possible on a first-in, first-out basis once operations resume. However, a national strike of any length will impact service to Canadians well after the strike activity ends. Shutting down facilities across the country will affect Canada Post's entire national network. Processing and delivery may take some time to fully return to normal. 

      Regards, 

      Canada Post

      Customer Care

    • Initial Complaint

      Date:09/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I shipped a parcel on November 13, addressed to:WELLWISE BY SHOPPERS 8438, ************************************************************************************************** However, the parcel has yet to be returned to the receiver and remains in transit with no updates on when it will be delivered. I understand that the ongoing strike within Canada Post may be contributing to this delay.Unfortunately, this delay has caused my refund of $574.99 to be held up, as the merchant has refused to process it until the item is returned to thema matter beyond my control.I kindly request your assistance in resolving this issue. Please either ask Canada post to prioritize the return of the parcel to the recipient or request them refunding me directly for the amount of $574.99, as the item remains with them.

      Business Response

      Date: 12/12/2024

      We are truly sorry for the inconvenience the labour disruption is having on your returned parcel.Unfortunately Canada Post is unable to retrieve an item during a labour disruption.

      Customers will experience delays due to the strike activity. Mail and parcels will not be processed or delivered for the duration of the national strike, and some post offices will be closed. Service guarantees will be impacted for items already in the postal network.

      Items will be delivered as quickly as possible once operations resume.

      All mail and parcels in the postal network will be secured and delivered as quickly as possible on a first-in, first-out basis once operations resume. However, a national strike of any length will impact service to Canadians well after the strike activity ends. Shutting down facilities across the country will affect Canada Posts entire national network. Processing and delivery may take some time to fully return to normal.
      Continue to visit our website for the latest information on negotiations and updates on strike activity.

      ******************************************************************************************************************************************

      Regards,
      Canada Post
      Customer Care 

      Customer Answer

      Date: 12/12/2024

      Complaint: 22660665

      I am rejecting this response because: Why should I be concerned with your internal business operations? All I want is to receive either a refund from the supplierwho can't process it because they haven't received the package yetor for you to compensate me now. You can later deliver the package to the supplier and recover the amount from them. Its unreasonable for me to bear the consequences of your strike. 


      Sincerely,

      Swati Swati

      Business Response

      Date: 20/12/2024

      Thank you for your patience during the labour disruption.

      Your item is now showing delivered as of Dec 18, 2024.

      Regards,
      Canada Post
      Customer Care

      Customer Answer

      Date: 20/12/2024

      Issues resolved; Please close the complaint

      Customer Answer

      Date: 20/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Swati Swati

    • Initial Complaint

      Date:07/12/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to the ongoing Canada Post strike that began November 15, numerous foreign nationals and Canadians are unable to receive critical legal documents, including passports with approved **** work visas. Like others affected, I am stranded and suffering significant financial and career consequences. The strike has trapped essential documents in Canada Post facilities, with no option for direct pickup. Despite having approved visas, professionals like myself are accruing substantial costs for extended stays while still maintaining **** expenses, and risking our jobs due to prolonged absence. The **** Consulate in ********* acknowledges the issue but offers no alternative delivery solutions, leaving us in limbo indefinitely.While Canada Post claims to be negotiating with the union, there has been no meaningful progress visible to affected customers. It's concerning that while pension and retirement cheques are designated as "essential" for delivery during the strike, passports and other legal IDs are not given the same priority. I demand that Canada Post immediately classify passports as essential documents for delivery and refund all mailing fees collected for these trapped documents. The **** Consulate in ********* acknowledges the issue but offers no alternative delivery solutions, leaving us in limbo indefinitely.

      Business Response

      Date: 12/12/2024

      We are truly sorry for the inconvenience the labour disruption is having on your legal documents.Unfortunately Canada Post is unable to retrieve an item during a labour disruption.

      Customers will experience delays due to the strike activity. Mail and parcels will not be processed or delivered for the duration of the national strike, and some post offices will be closed. Service guarantees will be impacted for items already in the postal network.

      Items will be delivered as quickly as possible once operations resume.

      All mail and parcels in the postal network will be secured and delivered as quickly as possible on a first-in, first-out basis once operations resume. However, a national strike of any length will impact service to Canadians well after the strike activity ends. Shutting down facilities across the country will affect Canada Posts entire national network. Processing and delivery may take some time to fully return to normal.
      Continue to visit our website for the latest information on negotiations and updates on strike activity.

      ******************************************************************************************************************************************

      Regards,
      Canada Post
      Customer Care 

      Customer Answer

      Date: 15/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* **

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