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Business Profile

Post Offices

Canada Post Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canada Post Corporation has 76 locations, listed below.

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    Customer Complaints Summary

    • 185 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:16/11/2023

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,Hope this email finds you well.One of my packages has arrived in Canada from ***** and I have already paid customs duties. Tracking number is EL354562943JP.At present, this package has been received by Canada Post and has not been updated for three days! Still in Item processed. I paid a high express fee but only received good service from *********** Canada Post has charged high fees more than once but provided customers with no cost-effective services. They made unrestricted modifications to the estimated delivery time without giving any reason or notice!This caused me to delay my work because I was afraid of missing the delivery and couldn't even go out! I need Canada Post to find my package and deliver it immediately, and refund my shipping fee.Thank you.

      Business Response

      Date: 16/11/2023

      Canada Post has reviewed the file in regards to item with tracking number: EL354562943JP.  Your item is still under monitoring until 11/22/2023. You will be contacted by our ************* team for any further details.

      Should you wish to follow-up prior to the date provided, please contact our ************* Centre directly at **************. Please provide your service ticket number: 153553048.

      Thank you.

      Customer Answer

      Date: 16/11/2023

       
      Complaint: 20878064

      I am rejecting this response because:

      Thank you for response on time.

      I contacted the customer service many times. I only got the official response and they also dont know where is my package for now. They told me the package leave the ******* sorting centre on Nov.13 and on its way to next destination. Isn't it terrifying that the package left ********* sorting center for three days without any scans or updates and even only 30mins drive time?

      My claim still is Canada post need find my package and delivery today or tomorrow,then refund my shipping cost because I got the worst service experience.

      Thank you.


      Sincerely,

      ***************

      Business Response

      Date: 16/11/2023

      Your case is being handled according to procedures. We ask for your patience. Our ************* will keep in touch with you.

      Thank you.

       

      Customer Answer

      Date: 16/11/2023

       
      Complaint: 20878064

      I am rejecting this response because:

      Thank you for your response on time.

      My demand is delivery today or tomorrow,confirm my packages location for now. It should be delivered tomorrow as the date you gave. 

      I know your shipment volume is currently high, but I believe this is a problem that you need to solve, and you should not let the customers bear the problem of your delivery delay. We pay the shipping cost and duty cost on time,so we want to receive our package on time. 

      Enterprises and customers should have an equal relationship, rather than unilaterally using reasons to change things.

      At the same time, I also understand that you have your own process, but there is one issue that I believe is not in line with the equal relationship between the enterprise and the customer, because I have already paid the customs duties according to your process, but did not feel equal treatment in your process.

      The false delivery date you provided has had an impact on my daily life and work. Many customers should wait at home all day to wait the package delivery and can not do other things. 

      Please kindly solve the problem and try your best to find where is my package,then deliver it.

      Thank you

      Sincerely,

      ***************

    • Initial Complaint

      Date:15/11/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on October 6th, 2023 I shipped my son's $3000 computer to him. 3 opened boxes in their original boxes, (main system, monitor, keyboard, mouse, headphones, mouse, camera...etc) so the post office knew...she marked them as fragile on tracking numbers with no stickers and recommended insurance-so we did. my son received the boxes 5 days later and the main system was damaged. they stated it falls under glass, ceramic, china and pottery so they are not responsible and agreed to pay me $50 for my troubles. my son is now out a $2300 system as everything else arrived fine. what kind of scam are they running. apparently you don't need to pay extra for insurance as all damage is covered no matter what....sad, so sad...next time I'll go thru *********

      Business Response

      Date: 22/11/2023

      Thank you for your feedback. This is not the
      experience we want for our customers, and regret the stress and any
      inconvenience this may have caused you. I was able to find a service ticket that
      has been opened with Canada Post Customer Care on October 27, 2023 and handled
      by Canada Post claims department. Should you not be happy with the outcome, please
      reach out to the Canada Post Ombudsman’s office with your service ticket number
      to review your file . *************************************************


      Thank you,

      Canada Post Customer Care.

      Customer Answer

      Date: 22/11/2023



      Complaint: 20875671



      I am rejecting this response because:all it is - is an apology.  that does not help that you ruined a $2300.00 item when I was assured, "we are just as good as ***** and ********* ", yet ********* delivered tha samet item in perfect condition and Canada post destroyed it. apologies mean nothing when I spent money to have it delivered in the same condition...my son is out a computer and now because of your lack of responsibility, destroying products, lying to customers about insurance, fragile and committing fraud to get extra money..My son got kicked out of school.  so no an apology is not acceptable.



      Sincerely,



      ***** ***

      Business Response

      Date: 30/11/2023

      Thank you for the additional information. Again, I am
      sorry for any inconvenience this may have caused. Should you not be satisfied
      with the outcome of your investigation, please contact Canada Post
      ombudsman's office with your service ticket number, for an appeal. *************************************************

      Thank you,

      Canada Post Customer Care.

      Customer Answer

      Date: 01/12/2023



      Complaint: 20875671



      I am rejecting this response because I have already done that and it's contradicting. they state they cover certain things, only if u do this...which I did...they r just running around the bush and don't want to admit they messed up. they had no problem lying to me and taking my money. point blank if u couldn't do the job, just say so...don't lie and guarantee me u r as good as the company that shipped it to me when clearly u r not...*********



      Sincerely,



      ***** ***
    • Initial Complaint

      Date:01/11/2023

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am Canada Post business customer and signed an agreement for new rates effective October 19, 2023. The new rates are still not activated, and Canada Post overcharges me since October 19 for every single domestic parcel item I send.Account number: ********** I am requesting to have the agreed rates instated IMMEDIATELY and also be reimbursed for everything overpaid since October 19th.

      Business Response

      Date: 08/11/2023

      Thank you for bringing this matter to our attention and we apologize for any inconvenience this may have caused. As there was no Canada Post Service Ticket provided in your complaint regarding the overcharges, please contact Canada Post **************** at **************  to ensure your concerns are addressed quickly.Should you have a service ticket already and feel that your concern has not been fully addressed by Canada Post, please reach out to the Canada Post ***************** with your service ticket number. *****************************************************************************

      Thank you,
      Canada Post **************
    • Initial Complaint

      Date:28/10/2023

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 16 2023, I purchased a Mac Mini from Amazon that costed $875.69, upon getting the item delivered I wanted to return it two weeks later because it wasnt up to what I expected, I used Canada post for the return process and a label was generated shortly after, Amazon deducted the shipping cost so my refund would be ******. October ****************************** the box, all the original contents (I have pictures of everything such as the box, label, product and receipt) to Canada Post and they accepted my return with the receipt, as days go on (total of 4 days) I noticed that the tracking has not moved it still said it was dropped off, I called the local post office employees and they said it shouldve left and that they were confused like I was, I tried telling Amazon the situation through chats and they refused for what I was being concerned of and tried to lie to my face about waiting till this date but point is the package is lost so waiting will be 100% useless, I am very frustrated I am being put in the middle of Canada post telling me to tell Amazon to do start a trace and Amazon telling me to tell Canada post that I contacted a supervisor to both result both companies against me and not doing any sort of investigation where this package has gone. I been getting rude messages from Amazon agents saying that I will not get my refund back because they havent gotten the item back, basically putting me to blame even though I returned the package and did my part, its with Canada post, it wouldve been more professional to contact Canada post to start a package trace/claim but they wanted to make my life miserable instead, and Canada post would switch up so quick to tell me to get Amazons permission to start a package claim even though Amazon is refusing to let me, as I attach screenshots of both their conversations. Why do I need amazons permission when you know yourselves you lost my $****** valued package. Tracking number is: ****************

      Business Response

      Date: 03/11/2023

      Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may be causing you. I am very sorry that we have no further updates for you regarding your item . Should you require a formal trace on this item ,the sender would need to initiate this with Canada Post. Any claim paid is issued to the sender of the item. The best course of action based on the service tickets details and our tracking system, would be to contact the sender and advised them to initiate a claim with Canada Post.

      Thank you,

      Canada Post **************

      Customer Answer

      Date: 03/11/2023

       
      Complaint: 20796059

      I am rejecting this response because: Amazon has now been telling me Canada Post has stolen this package and wanting me to start a police report, this is not a good look for the company.

      Sincerely,

      *************************

      Business Response

      Date: 09/11/2023

      Thank you for the additional information. According to the information attached to this complaint , Amazon advised that it does take 30 days for return items to be processed in their system and to wait until November 17th. Please contact Amazon for any update regarding your item.

      Thank you ,

      Canada Post Customer Care 

      Customer Answer

      Date: 10/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Amazons system is now showing its lost so this is false, however I got my refund back for all the trouble you guys started, I wont be using Canada post again in the future and learned my ******* Im now closing this case, thank you.

      Sincerely,

      *************************
    • Initial Complaint

      Date:23/10/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the new homeowner for the **** *** ** *** ***** *********** ** ********** **. As it is nearing completion, it has come to my attention that the Canada Post mail box has been placed immediately outside of my living room/kitchen windows. Immediate egress through these windows in case of an emergency is not possible with the mailboxes so close to the windows. Can you please confirm if this violates BC fire bode for new developments? Also not only is this a HUGE invasion of privacy, it will also have a large toll on my daily living. I am a registered nurse who works shift work. Having a constant flow of tenants retrieving their mail will affect my sleep regimen and drastically take light away from the home if I have to have my blinds shut at all times to obtain privacy. There must be a better location on the property that does not affect ones daily living and obstruct the windows of my home. Attached is the picture of the current mailbox placement as well as a development a block away with a normal location to place mailboxes that are not invading someone's property.
      After contacting both the developer and Canada Post, it was told that this was "the only location" on the entire property that worked. However, I do not believe this to be the case. Also, this will undoubtedly reduce the future sale price of this unit, as I personally would not have purchased this knowing this beforehand.

      Business Response

      Date: 24/10/2023

      Thank you for bringing this matter to our
      attention. Your inquiry will be forwarded to the appropriate department for review. You will be contacted directly with any information.

       

      Customer Answer

      Date: 02/11/2023



      Complaint: 20771889



      I am rejecting this response because there are multiple locations on site that this mailbox could be located that do not interfere with someone’s view and property value. 



      Sincerely,



      ******* *********

      Business Response

      Date: 07/11/2023

      Our Delivery Service
      Office is in discussions with the developer about a new possible location within
      the development for the CMB.  The process may take some time, but they will reach-out to you directly to provide more information.

      Customer Answer

      Date: 17/11/2023



      Complaint: 20771889



      I am rejecting this response because I still have not had any correspondence from Canada post in regards to this matter. Now that I have possession of my unit I can confirm that I am not able to open my windows without hitting the mail box. This cannot be something that is allowed. 



      Sincerely,



      ******* *********

      Business Response

      Date: 24/11/2023

      Thank you for your follow-up.

      As previously mentioned, the process may take some time as it requires coordination with the property developer. We continuously ask for your patience. Someone will be in contact with you once there's new information to provide. Thank you.

    • Initial Complaint

      Date:20/10/2023

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I shipped very important and time sensitive documents using guaranteed Next Business Day Xpresspost that canada post offers on 10/16. This package was expected to be delivered on 10/18. The package was not delivered on time due to processing error, which was mentioned on Canada Post website where I could track the package online till end of day 10/19. It was also mentioned the package will be delivered on 10/19. Now on the morning of 10/20, not only the package is not delivered but the online tracking says duplicate pin with no other information about the package. When I talked to the customer service agent on chat, they essentially said wait till 8 pm pacific time and if package is not delivered contact canada post tomorrow. This delay has resulted in tremendous impact and the service is terrible. Even now there is no clarity on what is happening with my package. Escalating this matter to seek speedy resolution and compensation.

      Business Response

      Date: 23/10/2023

      We truly regret to hear that you were disappointed with the service you received. Please be assured that our Customer Care team will work on the active service ticket initiated during your chat.

      Should you wish to  follow-up on Service Ticket (*********), please contact Customer Care Centre directly at ************** or online at ******************************************.

    • Initial Complaint

      Date:18/10/2023

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canada Post mistakenly delivered my package to 9 *************** in *********. It was supposed to go to 6 ***************. I discovered this by going to their website to track the package and saw that there was a picture of the package delivered at a house marked '9'. I then chatted online with '*******', who claims her employee ID number is ******. The chat was a lengthy conversation that was directed to avoid the obvious mistake made by the letter carrier. I was assured a complaint would be filed against the letter carrier and an investigation would be launched to figure out what had happened (I suppose the picture evidence was not strong enough to convince ******* that the package had been misdelivered). The next day (today), I get an email from a ******************* from Canada Post, who was apparently conducting the information. He was asking me if I had received the package. I explained to him, over several emails, that I was the sender and not the recipient. Through numerous emails, I learned that he had no information on what had transpired between the chat with *******. He was absolutely clueless on the issue at hand. I would like an apology for the utter incompetence of Canada Post. I would like my package delivered to the correct house as soon as possible (meaning today). I would like to be re-imbursed $19.89, the amount I paid to have the package shipped. I would also like my 2.5 hours of wasted time back, however, I know that that is a bit abstract and I don't expect to be able to get my lost time.

      Business Response

      Date: 18/10/2023

      We truly regret to hear that you were disappointed with the service your received. We will follow-up with the appropriate department to coordinate with you directly to resolve this matter.

      Thank you.

      Customer Answer

      Date: 18/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, if I learn that my package has been lost and I now owe my customer $395.50 out of pocket, I will be pursuing legal action and returning to further my complaint. 

      Sincerely,

      *******************
    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter sent me a letter from her home (***************************) @ ********************************************************** on july 20, 2023.....i never received the letter, I posted a complaint with Canada Post and filled out all mailing info and where mail was sent from.....the complaint was done online on september 15th.....never heard from Canada Post again? My daughter mailed another letter to me September 17, 2023 (2 days later)....It's been 4 weeks now and neither the first letter or second has arrived....

      Business Response

      Date: 11/10/2023

      Thank you for your feedback regarding this matter. Please know that regular letter mail does not provide speed of service nor guarantees.There is no tracking included in regular letter mail therefore it is not possible for us to pinpoint the cause when an item fails to be delivered within standard.

      We regret any disappointment this may have caused. Should you require further information and/or would like to find out more about other shipping options, we encourage you to visit our website or contact our **************** line at **************. 

      Thank you, 

      Canada Post

      Customer Care


      Customer Answer

      Date: 12/10/2023

       
      Complaint: 20723960

      I am rejecting this response because:First letter is now more than 3 months and second (identical letter) has now been 4 weeks which using the reasonable man test is plenty of time to get my correspondence from my daughter.....I don't think my daughter who just finished at ******************* in NL should need to pay $12 (or whatever the cost is for registered mail/tracking) for a plain ole letter when a stamp ($1.07) is adequate....Actually, because this is the second letter lost, I think Canada Post should provide FREE cost of tracking because it looks like my daughter will have to send a third correspondence to me(she says she will in 2 weeks time if the second letter doesn't come).  So please find my letter or letters (one will suffice as she sent identical forms in both) or provide (her) with free tracking as we/her has already spent a cost of 2 stamps.

      Sincerely,

      ***************************

      Business Response

      Date: 16/10/2023

      Thank you for bringing this matter to our attention.  We appreciate your feedback and  we will work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future.

      Thank you, 

      Canada Post Customer Care

    • Initial Complaint

      Date:06/10/2023

      Type:Product Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the beginning of August I paid for mail holding for 1 week, August 24th to August 31st.I then paid for mail forwarding from August 31st for one year.To date, October 6th, I've received nothing.I've lost a credit card, items I've ordered, final ********, personal mail and a driver's license and health card due to *********************** incompetence. For the last month and a half I've contacted them every week, they do nothing. No mail, nada.I want my mail forwarded as I set up the beginning of August.I want a refund on the services I paid for and $500.00 in lost house warming gifts, orders and lost cards and important ID.Thank you

      Business Response

      Date: 10/10/2023

      Thank you for bringing this to our attention. We regret any stress or confusion this may have caused. We are also glad to know that since,our team at your new address has been in touch with you. They have confirmed that your mail is being forwarded/received and they have been delivering your items to your new mailing address.

      Should you need any more details about our mail forwarding service and what we dont forward, please visit our website or contact one of our **************** Agents.

      Should you still feel that this has not been resolved for you please contact our **************************** at **************. Please ask to speak to a Supervisor and provide them with your Mail Forwarding Reference Number.

      Thank you,

      Canada Post *************

      Customer Answer

      Date: 10/10/2023

       
      Complaint: 20706987

      I am rejecting this response because:
      I've received 4 emails stating that my mail is now being forwarded yet I do not receive any forwarded mail.

      I want a full refund on the two services i paid for, and my mail actually forwarded after 2.5 months of Canada Post lozing all my mail! This is to last for one year.

      I also want $500.00 to cover all the items that were sent to me and lost as CP did NOT do what they were paid to do.

      I lost numerous orders and house warming gifts that are God knows where. 

      I will NOT back down on this.

      Sincerely,

      *****************************

      Business Response

      Date: 16/10/2023

      Thank you for your feedback. In order to address your concerns promptly, please contact **************** at ************** and ask to speak to a Supervisor so that we may review the matter accordingly.

      Thank you,

      Canada Post Customer Care

       

      Customer Answer

      Date: 16/10/2023

       
      Complaint: 20706987

      I am rejecting this response because:
      I have called weekly for 2.5 months. I have emailed, put in numerous service tickets, go e to 2 different depots in person and on and on. STILL I HAVE NOT RECEIVED ONE PIECE OF FORWARDED MAIL!!! I paid for mail holding and mail forwarding the 2nd of August, it's mid October and I've not received anything at all. My *********** invoices which I did not receive have gone to collections. Numerous gift cards, purchases, final bills etc etc etc have gone missing. 

      I want a full refund on both services,  and I want my mail forwarded!

      I also want $500.00 in loss of purchases, gift cards and aggravation.  I am not being talked down to and told again and again they won't do anything. 

       

      Sincerely,

      *****************************

    • Initial Complaint

      Date:25/09/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mailed documents to ***** from ******** on 19th september 2023 . I was told as well as tracking says 3 to 7 business days . I called this morning on 25th of september 2023 and the agent said it takes upto 4 weeks. This is completely misleading because I would have not mailed the documents which needs to reach my financial institution by 30 September ,failing which I will be have to bear a fine /late fees of rs ****** equivalent to $170 .

      Business Response

      Date: 03/10/2023

      Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. We appreciate your feedback and we will work to improve the customer experience . Should you require a formal trace on this item, please contact Canada Post **************** to have an investigation started.


      Thank you,

      Canada Post **************

      Customer Answer

      Date: 03/10/2023

       
      Complaint: 20650989

      I am rejecting this response because:

      They have not addressed the issue or the solution. Why are they providing misleading information about the time frame for delivery I e 7 to 10 business days . As of today my documents remain in transit . This morning my account overseas informed me that I would have to bear a penalty of rs-***** as a result of this delay .

      A screen shot of the tracking status is provided for you as an attachement .

      Canada post has neither acknowledged their irresponsibility or an interest for any compensation.

      Kindly ask Canada post to answer to the desired solution i.e who is responsible for my loss and if they will reimburse me the same.

      Sincerely,

      ***************************

      Business Response

      Date: 11/10/2023

      Thank you for the additional information. Unfortunately Canada Post does not cover for any consequential damages. According to the ************** Services , your item was delivered to the destination on October 07, 2023.Please reach out to Canada Post customer service, should you wish to initiate a claim regarding your item.

      Thank you
      Canada Post Customer Care. 

      Customer Answer

      Date: 12/10/2023

       
      Complaint: 20650989

      I am rejecting this response because:

      It's clearly misleading when Canada post says 3 to 7 days and takes 21 days. It's clear they are misleading ********'s with false advertisement and proud themselves at being irresponsible .

      So much to say that they don't even have a sorry or at the least to refund customers for services they cannot stand by.

      I don't think at this point I would pursue this through better business bureau however will look into filing a complain with consumer department .

      Sincerely,

      ***************************

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