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Business Profile

Post Offices

Canada Post Corporation

Headquarters

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Reviews

This profile includes reviews for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canada Post Corporation has 76 locations, listed below.

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    Customer Review Ratings

    1.11/5 stars

    Average of 133 Customer Reviews

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    Review Details

    • Review fromJennifer B

      Date: 23/11/2024

      1 star

      Jennifer B

      Date: 23/11/2024

      This Canada Post strike is ridiculous. If they don't want their job and wages. Fire their *****. Give the jobs to people who will appreciate it. Like the people on government assistance who desperately want to work. It annoys me how the Canada Post workers whine about how they can't survive on their wages. Yet the rest of us survive on a lot less. They're whining workers should try surviving on government assistance then come talk to us about how low their wages are.

      Canada Post Corporation

      Date: 02/12/2024

      Thank you for your feedback on the ******************************** (CUPW). The ******************************** (****) has announced it intends to begin a national strike on Friday, November 15 at 12:01 a.m. ET. Canada Posts operations will shut down during a national strike, affecting millions of Canadians and businesses across the country.Customers should expect delays.Customers will experience delays due to the strike activity. Mail and parcels will not be processed or delivered for the duration of the national strike, and some post offices will be closed. Service guarantees will be impacted for items already in the postal network. No new items will be accepted until the national disruption is over.Items will be delivered as quickly as possible once operations resume.All mail and parcels in the postal network will be secured and delivered as quickly as possible on a first-in, first-out basis once operations resume. However, a national strike of any length will impact service to Canadians well after the strike activity ends. Shutting down facilities across the country will affect Canada Posts entire national network. Processing and delivery may take some time to fully return to normal.Stay informed.Continue to visit our website for the latest information on negotiations and updates on strike activity.****************************************************************************************************************************************** ********************************************
    • Review fromRylan L

      Date: 31/10/2024

      1 star
      I've had nothing but major issues with Canada Post, they delivered me a package to my mailbox. The key I had to said mailbox was wrong and they refused to move the package from the mailbox to a local canada post pickup. I requested a new key which I never got, and had to track down another key on my own to get a key for my mailbox. I have since ordered other packages usually showing up lating using the same address I always have, and now on my latest package they say the address is wrong. They also cannot guarantee me the issue will be resolved before they send the package back to the sender. The customer service *** was horrible talked over me and would not listen to anything I was trying to explain to her. I stated that I receive mail from my bank to the same mailbox using the same address as is on the package they are holding. She essentially called me a liar stating I was wrong and when the mail is scanned on delivery if the address is "wrong" as she states it is it would not be delivered. I would happily use and pay a private delivery company for my mail delivery for the rest of my life rather then ever trust Canada Post with any of my mail ever again. It's been nothing but a series of s**** *** on Canada Posts behalf. Yet anytime I've called to complain I'm talked down to belittled and blamed for their mistakes. Hands down the absolute worst form of mailing or shipping to exist.
    • Review fromChristopher Y

      Date: 28/10/2024

      1 star

      Christopher Y

      Date: 28/10/2024

      Postal worker forged my sisters signature to avoid personally delivering registered mail. This crown corporation is rotten to the core.

      Canada Post Corporation

      Date: 30/10/2024

      Thank you for contacting us regarding your missing item. We can assure you that your service ticket ********* has been escalated and that you will receive follow up shortly on the next steps.Again we are very sorry for the inconvenience this has caused, and thank you for your patience.Thank you,Canada Post *************
    • Review fromMark D

      Date: 25/10/2024

      3 stars
      I have never had issues with Canada Post until the last two years. I mail from a Canada Post located in a Shoppers ********. The staff located there are really good but when mailing padded envelopes to the U.S the Canada Post headquarters often ships the envelope back even when the items are declared on a Canada Post form and mailed from a Canada Post location.I had to start charging more and using Ebays Canada Post when mailing to the ***** have recently received an envelope in the mail ripped open and missing a hockey card. It is impossible to make a report on Canada Posts website. It must have tracking.Note I did complain and receive a response regarding this.
    • Review fromChristopher L

      Date: 11/10/2024

      1 star

      Christopher L

      Date: 11/10/2024

      I payed for Priority Shipping and the package is set to arrive a week after i ordered. That is a normal time frame so i should be refunded the money because clearly this is not priority.

      Canada Post Corporation

      Date: 16/10/2024

      Thank you for bringing this to our attention, we are very sorry for the inconvenience caused and do truly appreciate your business and feedback.

      To ensure your concerns are addressed quickly, I invite you to get in touch with our Customer Service support team to address this late delivery with your tracking number.

      You have several options:
      1)Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. https://www.canadapostpostescanada.ca/web/en/pages/support/default.page#panel2-3 2)Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET 3)Phone We provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call Customer Service directly at 1-866-607-6301. Thanks, Canada Post Customer Care

    • Review fromArpad P

      Date: 09/10/2024

      1 star

      Arpad P

      Date: 09/10/2024

      I think it`s one of the worse crown corporations , overpaid unionized workers. 4 days wait to get our passports . maybe 5 . they where in ********** in 4-th of october, we had them in 9-th afternoon. 5 days from ********** to *********. Come on , owerpaid CANADA POST

      Canada Post Corporation

      Date: 16/10/2024

      Thank you for bringing this to our attention, we are very sorry for the inconvenience caused and do truly appreciate your business and feedback.

      Should you wish to pursue a formal investigation regarding the late delivery, please contact Canada post directly. You have several options:

      1)Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. https://www.canadapostpostescanada.ca/web/en/pages/support/default.page#panel2-3 2)Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET 3)Phone We provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call Customer Service directly at 1-866-607-6301.

      Thanks,
      Canada Post
      Customer Care

    • Review fromMonica S

      Date: 03/10/2024

      1 star

      Monica S

      Date: 03/10/2024

      Waiting for registered delivery. Have not left my house for 3 days, website states delivery by end of day. Never shows up. Poor service. Make an accurate website, people depend on this for tracking and it is obviously very inaccurate.

      Canada Post Corporation

      Date: 11/10/2024

      Thank you for bringing this to our attention, we are very sorry for the inconvenience caused and do truly appreciate your business and feedback. Should you wish to pursue a formal investigation regarding the matter, please contact Canada post directly. To ensure your concerns are addressed quickly, I invite you to get in touch with our **************** support team to address your concerns/ suggestions on improvements to the postal services as well as to get updates on your tracking number. You have several options: 1)Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. ************************************************************************************************************ 2)Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET 3)Phone We provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call **************** directly at **************. Thanks, Canada Post *************
    • Review fromAlexandre M

      Date: 26/09/2024

      1 star

      Alexandre M

      Date: 26/09/2024

      Canada Post MASSIVE Snapship scam.If you have a business account with ********************** you can prepare a shipment from the comfort of your office or home. Put in all required info, origin, destination, measurements, weight, pay online, print the label, attach it and drop off your parcel at Canada Post location. It is called Snapship. Lately I noticed that 2-3 days later an additional charge appears on your credit card, 2-3 bucks, a small amount, but also by Snapship. I contacted Canada Post business office - they told me they do that if measurements or weight are under-reported, so they add a charge to cover the 'difference'. Sounds justified, but wait, the thing is, I mostly ship items worth in hundreds of dollars, so I always OVER-report, say a 20x15x15 cm parcel weighing 500 grams I register as 22x16x16, weighing 700 grams. I ALWAYS do that to avoid issues when I drop it off. So, I asked the agent on the phone, how can it be? Can I verify my measurements when I drop it off. The answer was NO, what happens at the local post office does not count. See what is going on? They weigh your parcel at some remote facility where the rigged measurements always require you to pay a small additional charge, they have your credit card info, so they charge you again. Thousands or tens of thousands of shipments a day, a 2-3 bucks on each, a year later you have millions of dollars in your pocket stolen from unsuspecting customers. The conversation with ********************** business office was useless. The office of 'Canada Post Ombudsman' is a joke you cannot even get in touch with them, only by mail or e-mail and only to appeal a Canada Post previous decision. So my advice to those who use the SnapCr*p, stop doing that, go to the ************ pay there. If you absolutely must, use a reloadable **** or Mastercard and add exactly what you need to pay when you prepare shipment, or use a credit card that can be locked, lock it right after you pay for shipping.Class-action law suit is looming

      Canada Post Corporation

      Date: 02/10/2024

      Thank you for your recent Better Business Bureau enquiry, we apologize for the inconvenience caused. A few key steps to ensure measurements are accurate is to not rely on the manufacture measurements that are printed on the box itself or from the manufacturer specifications as these can greatly vary and or be the measurement of the inside of the box in some cases. Take several measurements from several different points of a box packaged ready for shipping, this accounts for any bulging or additional shipping materials. Ensure that the scale/ measuring tape used is accurate.Please see the link below on more details regarding additional charges when using ************ to cube an item and calculate the ** of its actual weight | Canada Post (******************************************************)Avoid unexpected shipping fees | Business Matters | Canada Post (******************************************************)We also offer Flat Rate boxes.Send a flat rate box | Personal | Canada Post (******************************************************)We encourage you to contact Canada Post ************* to further discuss this issue as well as receive a formal service ticket for this complaint. Should you wish to pursue a complaint with the Canada Post ***************** they would require a Service Ticket documenting the issue from Canada Post to show the steps Canada Post has taken to resolve the issue. Please see the link below on the step required for contacting their office Canada Post ombudsman (******************************************************)Thank you,Canada Post *************
    • Review fromJim S

      Date: 19/09/2024

      1 star

      Jim S

      Date: 19/09/2024

      I'm not sure there is a more incompetent mail service than ************************* the past year I have had may registered mailing back a forth between ******* and Canada. Tracking with AN Post is meticulously accurate within thier control. On the opposite end Canada Post can only tell me when my letter leave the country. I have two incoming that are outstanding. All the others have been delivered by Canada post even though they claim they have never received them. Is it any wonder Canada Post is on the verge of financial collapse. I will not miss Canada Post when they cease to exist.

      Canada Post Corporation

      Date: 27/09/2024

      Thank you for bringing your concern forward. We would like to sincerely apologize for the frustration, understandable concern and inconvenience caused. When using ***************************** you will receive:A mailing receipt with the date of your purchase An option to buy an Advice of Receipt card that the receiver can mail back to you Please see the link below to view the different services that we offer to Ireland that would include online delivery confirmation.Send Internationally | Personal | Canada Post (******************************************************). ********************************************
    • Review fromMarius V

      Date: 19/09/2024

      1 star

      Marius V

      Date: 19/09/2024

      Sent some documents in ******When I paid , the tracking package number was recorded on the receipt. They asked me for phone and e-mail, the reason should be to get an electronic copy of your transaction? Or not? Somehow I lost the receipt and, Canada Post lost my Envelope. Went to the Main Canada Post Office in *********, they said no way to retrieve by name, phone, e-mail or address the tracking number..It is not everything stored in a database? We are in 2024!!!! Not 1960.Called customer service, talked with an agent. Talked with a supervisor also after 40 min wait...no POSSIBILITY to retrieve tracking number! My opinion as a database administrator, either all Canada Post employees are dummy they should be fired or their Database Query System is dangerously old!

      Canada Post Corporation

      Date: 27/09/2024

      Thank you for bringing your concern and suggestion forward. We would like to sincerely apologize for the frustration, understandable concern and inconvenience this event has caused. Unfortunately, if you cant find your tracking number, we cant look it up for you. For privacy reasons, we dont keep records of shipments by address or name. The tracking number is only available on the package itself and on your receipt. ********************************************

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