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Post Offices
Canada Post CorporationHeadquarters
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Reviews
This profile includes reviews for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 133 Customer Reviews
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Review fromDenise L
Date: 05/09/2024
5 starsDenise L
Date: 05/09/2024
I always get the best customer service from ********************** workers when I mail my packages from an actual Canada Post office. Compared to when I use a contracted company such as the postal outlet at a local drug store. There service there is terrible. Canada Post, you know how to hire the right people. Stick to that and stop handing out your work to businesses that don't care.Canada Post Corporation
Date: 11/09/2024
Thank you for bringing this matter to our attention. We appreciate your feedback, and we will work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future. Should you wish to make a formal complaint so that coaching can be provided to the specific *********** in question please contact Canada Post ************** We can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST. Or online at Support: Find answers, contact us or report a problem | Canada Post (canadapost-postescanada.ca)Sincerely,Canada Post *************Review fromShairose K
Date: 02/09/2024
1 starShairose K
Date: 02/09/2024
Mailed a tracked envelope containing 3 passports from ******* to ******. Even the manger at the post office checked the address. Later found out that it was supposedly lost and had to open a case!Then our credit card was charged one by one for the processing of the passports!The tracking is STILL showing Out for Delivery!We told this to Canada Post and they still have not updated the tracking for ************ can Canada Post be trusted?Canada Post Corporation
Date: 13/09/2024
Canada Post has reached out to the customer via email to resolve the issue on Sept 5 2024.Sincerely,Canada Post *************Review fromDana B
Date: 31/08/2024
1 starDana B
Date: 31/08/2024
Diversity has killed this business just like it killed 99% of every service in this country thanks libtards. Canada Post you **** more than a $5 ***** ***** Who designed your tracking system a 3rd grade ****** ******* ****** ******? You guys have ZERO CLUE where a package is at any given time, you loose packages like a **** **** looses days. Your useless drivers cant deliver parcels to my house let alone put the mail in the right box. It is quite clear that the Tide Pod eaters running the Clown show called Canada Post make sure that the dumbest most useless people stay making the decisionsCanada Post Corporation
Date: 05/09/2024
Thank you for bringing this matter to our attention, we are very sorry for the service failure and inconvenience this has caused. This is not the experience we want for our customers and regret the stress and inconvenience this caused. We appreciate your feedback, and we will work to improve the customer experience with our tracking system and delivery network. Should you wish file a formal complaint with Canada Post for this matter please contact ************* which can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST or by visiting us online at Support: Find answers, contact us or report a problem | Canada Post (canadapost-postescanada.ca)Canada Post *************Review fromTyler R
Date: 16/08/2024
1 starTyler R
Date: 16/08/2024
No accountability. I paid $30 to express ship six pieces of paper and they basically treated it like regular mail. It will end up taking six days to get 1.5hr away. I have to reprint the paper and drive them myself as it was critical they be there by a certain date. They reimbursed me for the mistake, but refused to cover my costs for having to drive it myself. Zero accountability. Company lost $800M in ************************* business, even though they claim they get zero help from the government financially.Canada Post Corporation
Date: 23/08/2024
Thank you for your feedback. This is not the experience we want for our customers and regret the stress and inconvenience this has caused you. Unfortunately there can be unforeseen delays in the network. When this occurs postage is guarantee and refunded for Xpresspost. Unfortunately in our terms and conditions we do not cover incurred costs ********************************************************************************************************************************************* Your feedback will be passed on regarding this policy. Thank you again for bringing this to our attention.Canada Post *************Review fromcharlene a
Date: 09/08/2024
1 starcharlene a
Date: 09/08/2024
I wonder how much longer they can be in business going to mistreat people so much till they no longer have a job to go toCanada Post Corporation
Date: 14/08/2024
Thank you for bringing this to our attention, we are very sorry for the inconvenience caused and do truly appreciate your business and feedback. Should you wish to pursue a formal investigation regarding the matter, please contact Canada post directly. To ensure your concerns are addressed quickly, I invite you to get in touch with our **************** support team to address your concerns/ suggestions on improvements to the postal services as well as to get updates on your service tickets. You have several options: 1)Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. ************************************************************************************************************ 2)Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET 3)Phone We provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call **************** directly at **************. Thanks, Canada Post *************Review fromJeremy C
Date: 06/08/2024
1 starJeremy C
Date: 06/08/2024
Canada Post workers fake house arrivals and leave notices in general box instead of a first attempt to make sign off transactions. It is a lazy practice that is being done constantly. I spent the entire day waiting for my package and didnt get it because of lazy post person. This is lying. This is fraud. Your paid to do a job. Do it. I was home to receive my package. Now I have to make more time at a later date to drive to a post office and sign for my package because you couldnt do your job the first time. ****** off!! Waisted my day for you to be a disappointment again.Canada Post Corporation
Date: 07/08/2024
We will reach out directly to the customer to resolve. Thank you, ********************** *************Review fromAp D
Date: 05/08/2024
1 starAp D
Date: 05/08/2024
If I could a zero star review, I would. I submitted my passport renewal in person to have the new one sent to me by registered mail. I work from home and not once did Canada Post try to deliver to my house. Though I still checked my community mailbox, I never once received a notification for pickup. On a hunch I went to the pickup location in my neighbourhood to inquire, and my renewed passport was there. To think that I might not have received my passport because the letter carrier couldnt be bothered to try to deliver to my home first, really, really, ticks me off. If it had been sent back to Service Canada for non delivery because of Canada Posts negligence, I hate to think what kind of nightmare I would have to go through to try and get it redelivered or wait hours in person at a Service Canada location far from my home.I have had numerous instances where regular mail I have been expecting never arrives (likely because it was put in the wrong mailbox and whomever received it, didnt bother to have it redirected). I do know that carriers get paid for their 8 hour day to complete their route. If they finish their route in 4 hours, they have the rest of the day off. Is this a matter of the carrier being lazy? There needs to be better measures in place by Canada Post, particularly where sensitive mail is concerned.Canada Post Corporation
Date: 07/08/2024
We will reach out directly to the customer to resolve. Thank you, ********************** *************Review fromAdry G
Date: 03/08/2024
1 starAdry G
Date: 03/08/2024
Horrible delivery drivers. Didn't even bother to knock or carry my package to the door just came with a ticket notice. I was told id get redelivery that same day and then nothing. Why hire people who refuse to do their job.Canada Post Corporation
Date: 07/08/2024
We will reach out directly to the customer to resolve. Thank you, ********************** *************Review fromDavid F
Date: 30/07/2024
1 starDavid F
Date: 30/07/2024
Canada Post failed to deliver my parcel. They make every effort to not be helpful. If you try to complain they want you to blame an individual rather than their failure as a company to give customer service.Canada Post Corporation
Date: 02/08/2024
Thank you for the feedback on your expected parcel, we apologize for the inconvenience this has caused. Unfortunately for any claims for loss as per the Canada Post Terms and Conditions the sender would be the one to file the claim, in addition they would be required to submit the documentation regarding the proof of mailing and proof of value of the item. This is required to complete the claims process. Please see the terms and conditions at ********************************************************************************************************************************************* please see section 12.1.8 Making a Claim for Loss, Damage or COD Service Failure..Again we are very sorry for this unforeseen service failure on the part of Canada Post. Thank you,Canada Post *************Review fromRajveer S
Date: 21/07/2024
1 starRajveer S
Date: 21/07/2024
Delivery is scanned at a location which is 100km away but surprisingly it never made to my city in a day let alone get scanned in my city. I wonder if the truck got robbed or any worse. I wonder what have happened to other people parcels. How is it possible if a drive picked up delivery and never made it to the warehouse atleast in a whole day and when calling the support they cant update since they dont have much power I wonder whats the point of them working if they cant reach the driver or the warehouse to get any update so they can update the receiver. Its just not soothing right. I have so much to say but I feel like the call service has no point of being available since they cant do much then tell me the same thing the computer tells me.Canada Post Corporation
Date: 29/07/2024
Thank you for your feedback. We truly regret to hear that you were disappointed with the service you received. Canada Post website is now showing your parcel has been delivered. Again we are very sorry for the misrouted parcel and the unforeseen delay and inconvenience this caused you.Thank you,Canada Post *************
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