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Business Profile

Post Offices

Canada Post Corporation

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canada Post Corporation has 76 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 133 Customer Reviews

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    Review Details

    • Kristoff L

      Date: 29/03/2024

      Kristoff L

      Date: 29/03/2024

      Most consistently late delivery service I've ever used. Best case scenario packages are here on the last estimated day. More often than not they end up being about a week later than that. Eg. I place an order where I pay extra for express that says 3-5 business days but its usually closer to ***** days.Also ridiculous that my delivery person never tries to leave my packages, knock, or ring my doorbell. They just walk right up with the 'sorry we tried to deliver it' slip in the first place before actually trying to deliver the package. Incredibly frustrating that I pay for a service from them and don't actually ever get said service.Finally If you call in to complain about any of this then they just tell you to make a ticket that gets 'resolved' without actually being answered two months later.TL;DR worst shipping company operating in Canada. Avoid at all costs.

      Canada Post Corporation

      Date: 04/04/2024

      Thank you for your feedback. We appreciate your feedback and we will continue to work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future.Thank you, Canada Post **************

    • George A

      Date: 16/02/2024

      I had repeat communications (5 exchanges) regarding Canada Post (**) hold mail service failure. I've got my refund for their failure to perform but no explanation about where my held mail is. The first response on my website complaint on January 23rd was that the from ** was January 26, ****. The last one Sent on Sunday, February 4, **** was: Dear Customer,Thank you for bringing this situation to our attention and please be assured that we are focused on providing a high standard of service to our customers. Please accept our sincere apologies for the difficulties you have faced.We have sent an urgent follow up to the depot supervisor to check this issue and help you get more information. The reference number for this request is .... and it has a resolution period of 3 business days.Again, we apologize for any inconvenience this issue has caused you and would like to thank you for your patience and understanding. Should you have any questions or require additional details related to this issue, please do not hesitate to contact us.Sincerely...Today is February 16th and there is no communication from ** yet. I am beyond disapointment regarding the ** lack of accountability.

    • carlos r

      Date: 01/02/2024

      carlos r

      Date: 01/02/2024

      Really dissatisfied and frustrated. Used ********** international services after more than 14 business day or delivered, yo are not going to respect the delivery time offered (3 to 7 business days), I made a ticket and the expected answer will be in 2 months, Are you kidding? and I contact your costumer service totally unacceptable to say, nothing to do, just make a ticket investigation. One word: Incompetent, **** 1 star in the scale of 100 stars.

      Canada Post Corporation

      Date: 02/02/2024

      Thank you for bringing this matter to our attention. I was able to find a Service ticket that has been opened with Canada Post ******** care on February 1st , **** regarding your international Registered Mail and it is currently with our ****************** This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused. We appreciate your feedback and we will work to improve the customer experience. Unfortunately it may take up to 30 days to receive a response from the foreign postal administration, whereas International Registered Mail inquiries may take up to 60 days. Thank you, Canada Post ******** Care.

    • Jermaine M

      Date: 21/12/2023

      Jermaine M

      Date: 21/12/2023

      Canada Post continues to show that they are absolutely incompetent. I was expecting a package today and have been waiting for it since it required a signature. However they left a notice in my mailbox with the time of their "delivery" future stamped. So it looks like they were never going to deliver my package to my door. They just want to send it back to a drop off that I don't have time to get to tomorrow. However, they delivered all my parents items and even left a package at the door. How is it possible to deliver my parents items to the door while mine (which requires a signature) can't be delivered and a notice is left instead? I don't know how these guys still have jobs.

      Canada Post Corporation

      Date: 22/12/2023

      Thank you for bringing this to our attention. Your complaint and concerns have been noted and forwarded to our Quality Team for review. Should you require further assistance regarding this matter please contact our *********************** at **************.We hope to restore your trust in the future. Canada Post *************

    • Bob A

      Date: 18/12/2023

      Bob A

      Date: 18/12/2023

      Canada Post drivers need to check their attitude. Don't hit your horn because you are slow and got passed (at a moderate speed) in a residential area. You are NOT the school bus and I have every right to pass you if I want. Keep your hands off your horn and on your job, or you won't have one for very long!~Guy from the **************

      Canada Post Corporation

      Date: 20/12/2023

      We appreciate your feedback and we will work hard to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future.Thank you,Canada Post *************

    • Kerry R

      Date: 18/12/2023

      Kerry R

      Date: 18/12/2023

      I am always so disappointed when I order a package and they choose Canada Post for shipping. Unfortunately, six purchases were sent by Canada Post in the last month. Of the six, four were way outside they're shipping dates because they had to be re-routed due to a processing error by Canada Post. Four out of six mistakes! Terrible, terrible service.

      Canada Post Corporation

      Date: 20/12/2023

      Thank you for bringing this matter to our attention. We appreciate your feedback and we will work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future.Thank you, Canada Post **************

    • James J

      Date: 15/12/2023

      I ordered a winter work jacket from Carhartt in **** o December 5th. They had delivered to ******* by the 7th using Purolator. Canada Post processed it on the 8th in ******* and now have no idea where it is. They say if I do t receive by DECEMBER *********************** with the next steps. What an incompetent service Canada Post has become. I will avoid using them at any cost from now on. If I could I would give them zero stars. Totally pathetic.

    • Shayne G

      Date: 15/12/2023

      Shayne G

      Date: 15/12/2023

      Canada post is the absolute worst, pay the up charge for 1 day delivery, takes a week and no refund for the expedited delivery. Good business model I guess. Over charge and under deliver in all aspects.

      Canada Post Corporation

      Date: 18/12/2023

      Thank you for your feedback. This is not the experience we want for our customers and regret the inconvenience this delay caused you. Please accept our apologies for your recent experience.

    • Tamara L

      Date: 12/12/2023

      Tamara L

      Date: 12/12/2023

      I cant believe I paid $50 to send a small bottle of artisanal maple syrup and it arrived totally shattered. Not slightly cracked, no, totally shattered. And it was covered in so much bubble wrap, so they must have legitimately tried to break it. I am so heartbroken, this was supposed to be a Christmas present. I should have bought insurance, but I thought for $50 they would have used at least the bare minimum level of care...

      Canada Post Corporation

      Date: 13/12/2023

      Thank you for your feedback. This is not the experience we want for our customers and regret the inconvenience this incident caused you. You may visit our website for suggestions on how to package an item, and restrictions and limitations for sending liquid and fragile items.*********************************************************************************************************************************************************

    • Alain F

      Date: 05/12/2023

      Alain F

      Date: 05/12/2023

      My package has been lost by CP, who cannot deliver a simple package. It was first sent to the wrong PROVINCE. Then, after delays, it was out for delivery one day, and on the next, it was re-scheduled, and now it is stuck in limbo. This site needs negative stars. CP STOLE 300$ from me, and they need to be held accountable for such lousy service.

      Canada Post Corporation

      Date: 08/12/2023

      Thank you for bringing this to our attention, we are very sorry for the inconvenience this may have caused and truly appreciate your feedback. Should you wish to pursue a formal investigation regarding the matter, please contact Canada post directly. To ensure your concerns are addressed quickly, I invite you to get in touch with our **************** support team to address your concerns. You have several options: 1) Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. ************************************************************************************************************ 2) Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET 3) Phone- we provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call **************** directly at **************. Thank you,Canada Post *************

    Canada Post Corporation is NOT a BBB Accredited Business.

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