Reviews

This profile includes reviews for Canada Wheels's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canada Wheels

  222 Queen St City of Ottawa, ON K1P 5V9

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  Canada Wheels

  66 Slater Street City of Ottawa, ON K1P 5H1

Review Details

• Review fromClaude A

  Date: 07/07/2025

  1 star
  ? 1-Star Review Disappointed and Deceived I purchased a set of wheels from Canada Wheels in May 2025 for over $1,700, expecting quality and durability. Within just two weeks, the wheels began peeling and deteriorating despite careful use and proper installation.When I contacted Canada Wheels, they refused to stand by the warranty, blaming abuse without any real investigation. It took weeks of back-and-forth just to hear that the manufacturer would only replace them as a "gesture of goodwill"not because of a known defect.Even worse, they were slow to communicate and tried to guilt me over filing a chargeback with my credit card companysomething I had every right to do after being sold a defective product and getting the runaround.Avoid this company unless youre ready to fight for your rights. Shiny advertising doesn't make up for cheap quality and poor customer care.

• Review fromTom W

  Date: 27/03/2025

  1 star
  I called customer service to verify the extra parts listed in the add were included. I ordered the package and when it arrived, it did not include the advertised parts. I called customer service and was told to send a picture of what I received. I did so and after a week and numerous emails I have been ignored. Between the lie and false advertising, I will never buy from Canada Wheels again.

• Review fromPatrick M

  Date: 15/11/2024

  2 stars

  Patrick M

  Date: 15/11/2024

  Shipping I made a purchase and they did ship the rims and install kits It was a long time coming so I went on line and track it which I found out it said delivered I called and said it was not delivered they then informed me that it was sign for by me .I then told them I did not sign for it .I called the shipping company to find out why someone would sign for my stuff later that day it was dropped on my front deck 5 days after I was suppose to sign for it.I was missing a box so I called again.I was told I sign for so not there problem . I told them again I did not sign for it and I would like to see the sign copy.I was told there working on it. They are great company to buy from until something goes wrong.This is now 9 days and I still have no answer looks like they are ok with this as they have my money so yo bad for me think maybe they need lay suit to wake up to tell them it not all about taking my money Thanks *******

  Canada Wheels

  Date: 18/11/2024

  Hi there,Following up from our conversation on Friday. We are shipping you a new set of hardware as discussed and they should arrive this week. If you have any further questions please let us know!Regards,

• Review fromKevin H

  Date: 13/09/2024

  1 star

  Kevin H

  Date: 13/09/2024

  I live in small town outside of *******. Purchased wheels and tyres before and was given free shipping. Now they want $1660 shipping for a $1200 order. Wheelwhizz.ca offers free shipping still better to shop there. Very disappointed.

  Canada Wheels

  Date: 16/09/2024

  Hi *****,We noticed that you placed orders with us in 2021 and 2023, and the shipping costs were much lower at that time. Currently, CanadaWheels covers up to $150 of the shipping costs. If there are any additional charges, they will be added to your cart at checkout as it has been explained on our shipping policy page.However, we dont have any record of quoting you a $1660 shipping cost. Please contact us at ******************************* with the *** of the product youre interested in and your shipping address. We will double-check the shipping quote for you.Thank you,CanadaWheels

• Review fromMuhammad a

  Date: 28/08/2024

  1 star

  Muhammad a

  Date: 28/08/2024

  Did not receive the product on Aug 23rd 2024 as the initial delivery date. Followed up with Canada wheels on numerous times, who advised that they can not do any thing as the product is with *** in ********. They advised me that the *** did not have the correct delivery address. I sent Canada Wheel customer service my invoice which has my correct home address at three different location. However, they still insisted that i follow up with UP. After receiving extremely poor customer service from ********************** Wheel, I called *** and provided them my address on Monday August 26. However, i still did not receive my product. I called them today three times and spoke with three different agents and no one provided my satisfactory answer. From my current experience with both Canada Wheel and ***, I won't buy or ship items through these companies. I also caution the forum to be extremely carefull.

  Canada Wheels

  Date: 29/08/2024

  Hi ********,Thank you for bringing this to our attention. According to the courier company's tracking details, the initial delivery address you provided was incorrect, which prompted their request for an updated address. Shortly after you provided the correct address, the courier delivered the products to your house, as confirmed by both the proof of delivery photo and your written confirmation.While we strive to ensure a smooth delivery process, please note that we do not have direct control over the operations of the courier company. We apologize for any inconvenience this may have caused and will address this issue with the courier to prevent similar occurrences in the future. As a gesture of goodwill, we offered you a coupon code for a discount on your next purchase, and we hope to serve you better next time.

• Review fromChris B

  Date: 10/07/2024

  1 star

  Chris B

  Date: 10/07/2024

  3 weeks since my order was placed and my payment was taken.product still not shipped.also charged for shipping even though they claim its free shipping in Canada.working on the process of cancelling my order and getting money back would not recommend dealing with this company and will never order here again.

  Canada Wheels

  Date: 15/07/2024

  Thank you for your feedback. We apologize for the inconvenience caused by an inventory issue with your order. As a goodwill gesture, we've applied an additional 10% discount to your order, on top of the ongoing promotion. Your order has been shipped and is estimated to arrive soon.Thank you for your understanding.

• Review fromPaul J

  Date: 14/05/2024

  1 star

  Paul J

  Date: 14/05/2024

  Good prices, nice website, says 'Free Delivery' for set of 4 tires.... until you go to check out and delivery is $180. Misleading sales tactics - shady.

  Canada Wheels

  Date: 15/05/2024

  Hi ****,

  Our shipping policy is clearly outlined on our website. CanadaWheels.ca offers free shipping promotions covering up to $150 in shipping charges anywhere in Canada. If the shipping quote from our courier exceeds this amount, clients will see the additional charge at checkout or will receive a message explaining the extra cost required to ship their order. Clients then have the option to cover the additional cost or cancel their order.
  
  For more details, please visit our shipping policy page: *****************************************************
  
  Eligible orders for the shipping promotion include:
  
  Orders of 4 or more matching wheels.
  Orders of 4 or more matching tires, each valued over $100 before tax.
  Full packages of 4 matching wheels and 4 matching tires.
  Any parts orders valued above $200 before tax.
  *Exclusions: Orders to *****, *********************, *******, Inuvik, and ******************
  
  We apologize for any inconvenience this may cause. The primary reason for these additional charges is the increased shipping cost.
  
  CanadaWheels

• Review fromAndres S

  Date: 02/05/2024

  4 stars
  The overall experience was positive.I did however have an issue with the *** monitor on my vehicle and the sensors installed on the wheels which turned out to be an easy fix. I submitted this information/concern to Canada Wheels and asked if they in fact installed the *** sensors on the rims to which they responded yes.I messaged back saying that my *** alert wouldn't turn off on the vehicle to which I never received a response.It turned out to be a reset setting on the vehicle itself but I had to do a bit of digging myself to sort that matter out.I guess I was just a bit disappointed that I didn't get any assistance to the alert on my vehicle but overall it wasn't a huge deal.I just needed to be patient and do some research.Problem solved!I honestly would have purchased these tires and rims from a friend of mine but my finances steered me towards an online purchase.It all turned out just fine at the end.

• Review fromAshley N

  Date: 22/04/2024

  1 star

  Ashley N

  Date: 22/04/2024

  Absolute joke, waiting 3 weeks and they still have no idea when my tires will ship even though they are in stock. Just wearing my winter tires out waiting for these guys

  Canada Wheels

  Date: 24/04/2024

  Hi ******,Following our phone conversation, I've applied a 12% discount to your order to compensate for the inconvenience caused by the delay. Additionally, I've issued a refund of $255.68 and emailed you the updated invoice and refund receipt.Your tires were shipped yesterday, you can see the details in below.*********************************************************************************** I sincerely apologize for the delay and hope that these actions will meet your satisfaction. Please feel free to reach out if you have any questions or concerns.Regards, CanadaWheels

• Review fromAndrea S

  Date: 06/03/2024

  1 star

  Andrea S

  Date: 06/03/2024

  Worst company to deal with. Do not buy anything from them. My husband ordered winter wheels/tires from this site. They emailed ** saying they were not in stock and suggested a different wheel/tire. We went with their advice. Waited weeks for the wheels/tires. When they finally arrived, they did not fit the vehicle! I asked about exchanging them for ones that actually fit. The process took weeks and I was stuck dealing with winter snow/ice without proper wheels/tires. Finally I just purchased new wheels/tires and worked on returning the old set since the exchange was taking too long. I mailed back the wheels/tires per their instruction. It has been months. They have the wheels/tires and still I have not received any refunds. The manager just keeps emailing me telling me it is coming. Still nothing. BEWARE of dealing with this company. Save yourself the headache and go elsewhere.

  Canada Wheels

  Date: 07/03/2024

  Thank you for sharing your experience with us. We value your feedback and believe it's important to address some discrepancies of your review to provide clarity.Firstly, we appreciate your patience regarding the delivery of your order. After reviewing the tracking, your order was fully delivered within 11 business days. This is understandable given the seasonal demand for both us and the courier, as well as the distance the packages had to travel.Regarding the fitment issues you encountered with the winter wheels and tires, it's crucial to highlight that our installation instructions explicitly state that all orders are to be test fit prior to being mounted to tires. This was not done. Moreover, maintaining the original packaging is a standard requirement for returns, in line with our policy and that of the manufacturer. This was also not done.Your decision not to follow these instructions and requirements considerably complicated the return process. Consequently, the wheels and tires were classified as used and did not meet the established return criteria. In order to proceed with the return, we had to negotiate with the manufacturer for both the wheels and the tires, which was a lengthy process given the fact the items were now considered used.After reviewing the details, we confirm that the last items for return were shipped back on the 16th of February, resulting in a turnaround time of approximately three weeks for shipping and inspection. We believe this timeframe is reasonable, and apologize for any inconvenience caused.While you received a full refund for the tires, the manufacturer denied the return for the wheels due to their damaged condition upon return.We understand your frustration and apologize for any inconvenience caused. However, it's worth mentioning that our standard turnaround time for returns, when all conditions are met, is 3-5 business days. We hope this clarifies the situation. While we empathize with your frustration, it's essential to acknowledge the role your actions played in prolonging and complicating the return process. Ultimately, there is nothing more we could have done to assist you in the return. We appreciate your understanding and are pleased that we were able to help in getting a portion of your money back, despite the products no longer meeting the manufacturer's conditions for return.We appreciate your understanding and assure you that we will utilize your feedback to enhance our services and streamline our return procedures.