Reviews

This profile includes reviews for Canada Wheels's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canada Wheels

  222 Queen St City of Ottawa, ON K1P 5V9

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  Canada Wheels

  66 Slater Street City of Ottawa, ON K1P 5H1

Review Details

• Review fromBob R

  Date: 29/12/2023

  1 star

  Bob R

  Date: 29/12/2023

  Canada Wheels are a joke shipped wheels to wrong address and will not reply to emails or a phone # that you can't even leave amessage.STAY AWAY there **************** DOES NOT EXIST.POOREST online experience ever.

  Canada Wheels

  Date: 02/01/2024

  Hi *** ,Per the communication we had with you, your order has been canceled and refunded in full. Please keep in mind that it can take 2-3 business days for this to be processed by the bank and show on your account.We apologize for any inconvenience and please dont hesitate to contact us about your future enquiries.Thanks,CanadaWheels

• Review fromMikey

  Date: 06/12/2023

  1 star

  Mikey

  Date: 06/12/2023

  Customers BEWARE!!!The return policy is not favourable to the customers. They will charge you to return items ordered in error. Even if it's the same day as ordered.Stay away!

  Canada Wheels

  Date: 08/12/2023

  We apologize for the inconveniences. Per our return policy, all returns/exchanges which are returned based on aesthetic value or issues outside of fitment are subject to a return shipping fee. We are sorry for all the inconveniences.

• Review fromTerry C

  Date: 03/12/2023

  1 star

  Terry C

  Date: 03/12/2023

  I received four winter tires, purchased for my son, good price, good delivery time, correct size and make. A few weeks later my son picked them up from me and went to get them installed. That's when we discovered that one of the tires was damaged beyond repair with two punctures in the side wall. I contacted CanadaWheels right away, expecting them to pick up the damaged tire and provide a replacement. My request was denied with the excuse that it took too long for me to report the problem. I was offered a small discount to purchase another tire from them. Worst customer service ever, I felt that I was being accused of damaging the brand new tire even though i explained that they had been stored safely in my garage the whole time and the installation was delayed because my son was out of the country for two weeks. If you order tires or anything from this company, I suggest you look it over very, very carefully upon receipt because they won't take ownership of damaged product.

  Canada Wheels

  Date: 05/12/2023

  Hi *****, We sincerely apologize for the inconvenience you've experienced with the damaged tire, and we appreciate your feedback. We understand that this situation has been frustrating for you, and we genuinely regret any inconvenience caused.Upon reviewing the timeline of events, we observed that the tires were delivered and signed for on the 6th of November, while the damage was reported on the 26th of November after taking them to a shop, with the tire already installed on rims.It's crucial to inspect all products upon receipt and report any damages promptly to ensure a swift resolution. We always encourage our customers to thoroughly check their orders before signing for them. We did take immediate action by submitting a warranty claim to the manufacturer on your behalf. Regrettably, the claim was denied, as the manufacturer cannot guarantee that the damage occurred before or after receipt. The pictured damage could have been caused by various factors, such as debris in a garage or an error in the shop.We genuinely empathize with your frustration and disappointment. Had the damage been reported at the time of delivery, we would have been more than willing to arrange for a prompt replacement. Unfortunately, after 20 business days and taking the items between two locations, we are bound by the manufacturer's refusal of the claim. We did offer you a discount for the replacement tire should you wish to order one.We value your business and are committed to improving our processes based on your feedback. Please accept our sincere apologies for any inconvenience caused, and should you have any further concerns, feel free to reach out to our customer service team.Thank you for your understanding.

• Review fromMike B

  Date: 21/10/2023

  5 stars
  **** was great with making sure the wheels I ordered were checked for any damages before having them shipped. The order was shipped and received within a few days. Highly recommend buying from them.

• Review fromJames B

  Date: 29/06/2023

  1 star

  James B

  Date: 29/06/2023

  Only wish I had checked out this company with the *** before placing two separate orders. Their website shows nothing but glowing reviews!!!. An expensive ****** was just learned.Ordered a set of rims for $1,000. All four rims could not be properly balanced. I blamed the garage and took the car to a well known and highly rated tire shop to see if they could balance them. I was shocked to learn from the new garage that all four rims were manufactured out of round and the garage could not properly balance them. I had also purchased for another vehicle four TPMS sensors. These arrived this month and I had the same garage try to install them today. The shop just called and said two of them could not be programmed.I just got off the phone with ***************** ". After explaining the issues and offering the shops number (who could provide all technical information to someone who cared) I was told I would have to do all the leg work asking the shop to provide all the details of what was wrong and then forward them to Canada Wheels ****************** After reading all of the reviews on this site, I am not hopeful for any resolutions on either issue. I would be happy to revise this rating if they actually made these problems right. I am not hopeful.

  Canada Wheels

  Date: 16/11/2023

  Thank you for reaching out to us with your concerns regarding the recent issues you've encountered with the rims and TPMS sensors you purchased from us. We sincerely apologize for any inconvenience this has caused you and appreciate your feedback.First and foremost, we want to clarify that we are an online retailer and not the manufacturer of the products. We understand your frustration with the quality of the rims, and we want to assure you that we take such matters seriously. It is disheartening to hear about your experience, and we genuinely want to make things right for you.We would like to clarify the process for handling warranty claims. Our standard procedure is to guide customers through the warranty claim process, ensuring that all necessary details are documented and communicated effectively to the manufacturer. This is done via email to streamline the case to the manufacturer, and to allow for a clear written record of the issue, which cannot be achieved over the phone. There is also documentation required by the manufacturer for warranty claims, which needs to be acquired via email as well. We understand that you have spoken with our Sales team, and we appreciate your willingness to cooperate in resolving these matters, but unfortunately our Sales staff cannot begin a warranty claim for you over the phone. Our returns team has already reached out to you via email with the necessary documentation to initiate a warranty claim. We encourage you to respond to that email at your earliest convenience, providing the required information.Our goal is to facilitate a smooth resolution for you, whether it involves replacements or refunds for the defective products. We genuinely value your business, and we want to ensure that you are satisfied with your purchase.If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you throughout the warranty claim process and work towards a satisfactory resolution.Thank you for your understanding and cooperation.

• Review fromRonnie T

  Date: 07/06/2023

  1 star

  Ronnie T

  Date: 07/06/2023

  BEWARE! I think Canada Wheels is one big scam. Their tactics, they will send one piece wrong (intentionally) which happened to me. They will not refund due to their policy. And now I ordered a replacement and they came back to me saying its out of stock and have to wait 2 months. **************** and quality assurance of CW scale of 1 to 10 its -1.

  Canada Wheels

  Date: 08/06/2023

  After thoroughly reviewing your case, we regret to inform you that we are unable to offer a return or replacement for the item in question. As per our return policy, items are considered accepted once they have been mounted or used, and unfortunately, this applies in your case. We understand that this may not be the outcome you were hoping for, and we apologize for any disappointment caused. We genuinely value your satisfaction as a customer, and we always strive to provide the best possible service, therefore we offered you a 10% discount on the replacement wheel and the coupon code has already been shared with you. We apologize for the inconveniences but regrettably, in this particular circumstance, we are unable to deviate from our return policy due to the nature of the item.

• Review fromDouglas S

  Date: 02/06/2023

  1 star

  Douglas S

  Date: 02/06/2023

  If anyone knows about tires and rims you know you have to mount a tire on the rim to balance them. Having said that one of the rims they sent was WAY out of round requiring almost 5 ounces of weight to get it even close to balanced. Canada wheels tells me that once a tire is mounted on a rim they are no longer returnable! How are you supposed to know unless you mount a tire? They or the manufacturer obviously has little or very poor quality control! I'm still fighting them and will gladly remove this review if they do what they should do and replace the rim. Otherwise my only option is to buy another rim at my own expense! And if it comes to that, I certainly will not purchase it from them. Absolutely ridiculous!!!!!!!!!!!

  Canada Wheels

  Date: 06/06/2023

  Thank you for sharing your feedback regarding your recent experience with CanadaWheels. We appreciate your concerns and would like to address them.We understand that you are frustrated with the rim you received, which required a significant amount of weight to balance. We apologise for any inconvenience this has caused you. However, we would like to clarify the reason your return was denied.Our return policy clearly states for damaged/incorrect items: Please note that once mounted and/or used, damaged/incorrect items are considered accepted as received and can no longer be exchanged or returned. This policy is in place to ensure the safety and quality of our products. Your return was not denied because the rim was mounted, as this is when you will notice balancing issues. Had you requested a replacement at this point, the rim would have been replaced for you.Unfortunately, in your case, you chose to install the faulty rim on your vehicle and used it. Per your communication with our ******************* The tire shop recommended not even using it as you could clearly see the up and down motion. I did install the tire on my car and there is a noticeable vibration. As per our return policy, once an item is used by the customer, it is considered accepted as is, and we cannot offer a replacement at that point.Despite this, we want to assist you in resolving the issue. We have informed you that, with proper documentation, we can submit a claim to the manufacturer on your behalf for a warranty request. However, please note that since you have installed the rims on your vehicle and driven on them, we cannot guarantee that the manufacturer will accept the claim. We have also offered you a discount off a replacement rim as a gesture of goodwill.We understand that you may be dissatisfied with these options, but it is important to acknowledge that the return policy and installation instructions are in place to ensure a smooth customer experience. We regret any confusion or inconvenience caused but urge you to carefully follow the instructions provided to avoid similar situations in the future.Should you require further assistance or have any additional questions, please do not hesitate to reach out to us. We value your business and hope to find a satisfactory resolution to this matter.

• Review fromTristan G

  Date: 11/01/2023

  1 star

  Tristan G

  Date: 11/01/2023

  Correction Zero out of five. The transaction scam turned out to be a complete waste of time. You could not pay me to do business with CanadaWheels again. The Toyo M55 tires I purchased were listed as in stock on the website however 6 weeks and an alleged shipping loss later I ended up having to obtain a refund. Their accountability was nonexistent and the only way I got anywhere with them was to phone and email repeatedly. CanadaWheels ship with ****** which only provides basic resolution as to order status. I was told that ****** lost 4 tires but there was no actual scan confirming they had been received. It took multiple days and phone calls to run a simple shipping trace and they would not release the information to me. Lip service to string along the deal was promised but only excuses and frustration were delivered. *** never had a tire purchase experience as bad as the attempted one I just had with Canadawheels. The prices might appear good but looking back I can only say its an illusion and scam. CanadaWheels just tied up my money and showed total incompetence with what should have been a very simple order. I figured it was worth a try but I will be returning to the local retailer where I bought my last set of M55s, paying a bit more, and having some retailer accountability instead. If you are interested in excuses about busy season, supply chain issues, warehouse misplacing, weather delays and shipping losses then CanadaWheels has those routines perfected. Do your research and you will find the same theme in the other reviews. The whole experience was regrettable and I only wish I spent more time reading reviews here before initiating the purchase attempt.

  Canada Wheels

  Date: 12/01/2023

  Unfortunately, the tires were lost during shipping and the new tires had to be ordered from the manufacturer directly. The date provided by the manufacturer was then moved due to the container being delayed. We at CanadaWheels tried to help the customer by expediting the process of ordering a new set, however customer decided to cancel the order.

• Review fromRalph M

  Date: 12/12/2022

  1 star

  Ralph M

  Date: 12/12/2022

  I just received an Email from Canada Wheels asking for a feedback on my tire purchase. I would not recommend Canada Wheels to my worst enemy. I ordered tires for our Camper van. The tires I ordered were a specific size and load rating required for a vehicle that weighs **** plus pounds. I ordered 245 75 16R with a 120 LT load rating. The tires I received had a stick on label on the tread that read 245 75 16R but the tires were actually 205s instead of 245s. and because of the smaller tire size the load rating was less than required. It is evident that this company does not care about their reputation so like other reviews I gave them one star rating which much higher than the Zero rating I would have liked to post.

  Canada Wheels

  Date: 12/12/2022

  We understand that you are extremely upset about the situation with your recent purchase, and we apologize for any inconvenience or dissatisfaction that you may have experienced. We regret that we were unable to accept the return of the product. Our return policy clearly states that we do not accept returns on products that have been mounted. We hope our ****+ reviews on ****** showcase that we care about every single one of our customers.

• Review fromJonathan c.

  Date: 07/11/2022

  1 star

  Jonathan c.

  Date: 07/11/2022

  Similar to the other customers, I ordered from their online store, was charged right away via credit card, and then a week later was informed that neither the wheels nor the tires were available. This outfit seems to be just some skeleton crew drop-ship place without any real inventory.

  Canada Wheels

  Date: 08/11/2022

  Hi ********, we apologize for the inconveniences. Please note that, being at the midst of our busy season, all inquiries are quoted with a 3-5 business days response time. Furthermore, considering the number of orders we are receiving, specially on some popular products, the inventory level can change constantly which may not be reflected on our website in between inventory resyncing. We have fully refunded you in two transactions on Nov 04 and Nov 07. However, please give us a call at *************** or send us an email to ******************************* and our sales team would try their best to offer you alternative options.