Reviews

This profile includes reviews for Appliance Repair Team Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Appliance Repair Team Inc has 3 locations, listed below.

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  Appliance Repair Team Inc

  69 Connie Cres Concord, ON L4K 1L3

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  Appliance Repair Team Inc

  101 - 85 Enterprise Dr Unionville, ON L6G 0B5

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  Appliance Repair Team Inc

  44 Meteor Blvd Stoney Creek, ON L8E 4W7

Review Details

• Review fromGrace B

  Date: 04/08/2022

  1 star
  Technician came to fix my washing machine. He made assessment and charge me $487.93 in order to proceed with ordering the parts and repair. He said 5 business day to order parts. The parts to order was lid lock assembly and coupler for motor. The price for parts he said was $343.62. The total to pay was $682.06 so I had to pay $$487.93 in advance and I did pay.Next day in the morning I called the office and the parts were not ordered yet so I said that I looked online and I can get the parts much much cheaper about $50 shipped to my place so I like to get the refund at least for the parts because they said they don't give refund for labour. When I got parts I called them again. The refund wasn't issued yet and they said I I want them to installed the parts they will charge me additional $80 for coming and $30 for every half hour of labour.

• Review fromDirk M

  Date: 03/08/2022

  1 star
  ** ***** *** * ******** ***** **** **** ***** * ***** **** ****** *** Their service is TERRIBLE! Initial Tech guy, said I needed some parts, and he would order them. I had to pay up front for the parts to be ordered. 6 weeks later, TECH 2 ( a different person) came with the 3 parts and proceeded to install all 3 one after the other, without checking to see, as each part was installed, if it fixed the problem. He left AFTER telling me the washer WAS working! BUT IT WAS NOT! The same error code showed up on the washer controls. I did not sign the part saying the "appliance was left in working condition". TECH 2 said that was not a problem, it did not matter. He took my payment and left. Total turnaround about 15 minutes. I called their business and got a lady who said she was the "weekend manager". She refused point blank to refund any money, using the excuse that the 3 parts had been installed. This response was repeated on Tuesday, Aug. 2, 2022. No refund possible. The ONLY thing she could do was give me a 10 or 15% discount on future spending! Both the "weekend manager" and the weekday "Management Team" person would NOT let me talk to the owner(s) since they were "silent partners" and left the problems to the phone staff and techs. They also called me soon after tech #2 had finished his 15 minute rapid install of parts that did not solve anything! They said Tech 2 had made a mistake and I owed another $80 dollars! I disputed the request. Said they would check and call back. NO call received. Nothing was fixed and I am out of pocket $726.17!