Reviews
This profile includes reviews for Canadian Property Stars's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 86 Customer Reviews
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Review fromJohn v
Date: 27/05/2023
1 starDONT USE CANADIAN PROPERTY STARS!!Well I have given Canadian Property Stars enough time. Sorry for the long rant but its required to give you the whole story. On March ********************************************************************************* the past without issue but that changed that morning. While aerating the small front lawn next to the driveway the young man hit our still very new car with his machine. He came to the front door and admitted to his actions and that he had already spoken to his manager. He showed me what he did and then called his manager again so I could speak to him. His manager told me to email photos of the damage to head office and they would take care of it. Here is where I made my first mistake. I did not get the name and number of the manager. Thought the company would accept the blame and take care of things. I sent the photos and called the head office. About two weeks later after several more messages being left on their phone system I finally got a call from head office saying they were sorry and could I send some photos of the damage to them. After telling them that I already did I was told that a rep would go through their emails again to locate my email and then get back to me. After about a month we finally went to ICBC and filed a claim, got an estimate for repairs. This we then sent off to head office. About a week later we got a call saying they received it but that corporate policy required three estimates. By this time we had already got the car in for repairs. I told them that the one estimate from an accredited ICBC repair shop was all they would get as the car was already in for repair. And that is the last time we have heard from them. What kind of business works this way? Complete ghost. They do not return my calls or answer any emails. To date I have been very cordial with them but now its time to put it all out there. Just over $1000 damage. Im out my $300 deductible.Review fromSco P
Date: 16/05/2023
5 stars**** did an amazing job and was enthusiastic and amazingReview fromJan G
Date: 13/05/2023
5 stars**** did a fabulous job aerating our lawn today.She is very thorough and careful.Also friendly and respectful.Review fromDex H
Date: 12/05/2023
1 starI contracted with Canadian Property Stars (***) to aerate my lawn in 2023. I had used them for the same service in past years.Mar 20/23 - *** aerated my front lawn. I was not home at the time. When I got home, I noticed that they had only aerated the front yard. They neglected to aerate both the backyard and the boulevard.Mar 21/23 - I called the local phone number for *** and left a message. They did not return it. Later that week I called again and my call was not returned. I called a third time and their voice mail was full. Totally frustrated, I phoned *** head office number. I was told that *** is not in my area at this time but they would be back to complete the job in 2-3 weeks.Mar 30/23 - I emailed *** head office to confirm that the job would be completed in 2-3 weeks. I got no response Apr 4/23 - I emailed *** head office again requesting a response.Apr 11/23 - The *** General Manager responded by email confirming that the job would be completed.Apr 27/23 - I emailed the General Manage stating it had been 5 weeks since I had been told that *** would return within 2-3 weeks to complete the job, but it had still not been done. I did not receive a reply.May 4/23 - I emailed the General Manager again requesting a response and requesting the refund of the $80 I paid for the service as *** does not appear to be interested in completing the service. I also requested confirmation that there not be an automatic renewal for this service next year as I noticed this was a complaint by another customer on the ******************** website. I also advised that I would contact the BBB if I did not get a response from ***. To date, I have still not received a response from BBB.Review fromDave S
Date: 09/05/2023
5 starsDave S
Date: 09/05/2023
Great work by ******************************* today. Professional, friendly and efficient.
Canadian Property Stars
Date: 10/05/2023
This is great to hear! Thank you!Review fromVic S
Date: 09/05/2023
5 starsVic S
Date: 09/05/2023
***** did an excellent job on the lawn. He was very polite and courteous.Canadian Property Stars
Date: 10/05/2023
Thank you so much! We will let ***** know you were happy with his work!Review fromMarie W
Date: 09/05/2023
1 starMarie W
Date: 09/05/2023
I have purchased their lawn aeration service in the past. Although I'm not a big fan of door to door, it was convenient to get the service done without pre-booking and the work was acceptable. Today a representative came to my front door while I was on the phone with work. My dog started barking so I removed myself to my backyard patio to continue the call. I was shocked that the worker then entered my backyard without permission and proceeded to try to sell to me while I was still on my work call. While I understand these are likely students trying to make a living, the practice of trespassing is unacceptable. I will not be using this service again.Canadian Property Stars
Date: 10/05/2023
Thank you *****. We are sorry to hear of this. Please contact our *********** at ************** and we can discuss this matter with you.Review fromMaureen S
Date: 07/05/2023
5 starsMaureen S
Date: 07/05/2023
thank you so much for the wonderful job you all did. You worked hard and the end result is excellent. Very nice people to work with. thank you againCanadian Property Stars
Date: 10/05/2023
Thank you for you kind words! Very much appreciated!Review fromNICK N
Date: 07/05/2023
5 starsNICK N
Date: 07/05/2023
Spoke with ****** and he was pleasant and easy to work with. Gave a fair quote and Komla promptly did the golf package on our backyard. Work was done professionally. No complaints, nice people and good work.Canadian Property Stars
Date: 10/05/2023
Thank you ****! We will pass on your kind word to the team!Review fromKevin L
Date: 07/05/2023
5 starsKevin L
Date: 07/05/2023
I live in ****** and had ****** and komla come and thatch, air rate, fertilize, lime and seed my front and back yard. They where very professional and hard working. It was nice to see a group of guys pushing a cart around with heavy machines inside and doing it with a smile on their face. In today's day and age young people are afraid of hard work and they did it very well I would definitely have them back to do the job again next year.Canadian Property Stars
Date: 10/05/2023
Thank you for appreciating the hard work of our team. They gain valuable knowledge and skills through their efforts!
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