Reviews

This profile includes reviews for TA Appliance Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TA Appliance Inc has 5 locations, listed below.

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  TA Appliance Inc

  932 Victoria St N Kitchener, ON N2B 1W4

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  TA Appliance Inc

  24 Arrow Road North York, ON M9M 2L7

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  TA Appliance Inc

  195 Henry St. Brantford, ON N3S 5C9

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  TA Appliance Inc

  B - 1655 Dundas St E Mississauga, ON L4X 1L5

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  TA Appliance Inc

  42 Caplan Ave Barrie, ON L4N 0M5

Review Details

• Review fromBernard D

  Date: 28/07/2023

  1 star

  Bernard D

  Date: 28/07/2023

  We have been waiting for several months now for our refrigerator from ta appliances,tho we ordered the wrong one,should have been counter depth,they are insisting we pay a $495 restocking fee,in our opinion with this delay they should waive that fee and give a reasonable discount,when we ordered the proper one they said approximately 2-3 week delivery,as of July 28th 2023,they are still telling us at least another 3-4weeks,this is totally unacceptable

  TA Appliance Inc

  Date: 04/10/2023

  This issue has been resolved with the sales rep and the customer and the fridge was exchanged. TA has no control over manufacturer production delays and we provide the most accurate and latest information that we receive from the manufacturer. Dates provided are always estimates and could be delayed

• Review fromSheila B

  Date: 20/06/2023

  1 star

  Sheila B

  Date: 20/06/2023

  I purchased a front load ********** washer and dryer from the Barrie TA
  appliance and had it delivered on June 10, 2023. As soon as I tried to use the washer it made a very loud noise. I immediately turned it off (it had only been running for less than five seconds when this occurred). I tried it again but had the same result. I checked to make sure that the shipping bolts had been removed which they had. I called the store and left a message but their followup was to forward the customer service number for **********. They recommended that we book with the authorized warranty appliance service in our area. This service was fully booked and is planning to get us in on a cancellation 18 days from the time the washer was delivered. I spoke with the store manager "Jason" and asked him to take the defective appliance that they delivered me back and to deliver me another one. He refused and told me to "give my warranty a read" which states that I need to go through **********. I am currently taking my laundry to a laundromat and paying for it while I have a brand new machine which I paid for that doesn't work.
  ***** ****** * THIS STORE DOES NOT STAND BY WHAT THEY SELL AND THE CUSTOMER SERVICE IS NON EXISTENT!!
  After explaining the situation to Customer Service at ********** they told me to take the washer back to the store! I informed them that the store refuses to take it back. Hoping to let others know to save them the aggravation we have been through and continue to experience

  TA Appliance Inc

  Date: 13/09/2023

  The warranty is held by the manufacturer and all issues are handled through them. The warranty is always a repair warranty unless the manufacturer deems the unit not repairable. TA Appliance is usually able to assist customers by submitting a request to the manufacturer on the customer's behalf. If the customer wants to reach out to TA Appliance in Kitchener we will see what can do to assist them in getting the issue resolved.

• Review fromKristofer S

  Date: 09/06/2023

  1 star

  Kristofer S

  Date: 09/06/2023

  ***** ******** ******** I bought a BBQ on May 16 which went on sale. I contacted TA appliances on June 6 to use their price match guarantee that they have on their website. After several days of trying to contact them, I received an email from the salesperson that because they added a free appliance cleaning kit valued at $70 to my order, they will deduct that free gift and only reimburse me $30. Keep in mind, the appliance cleaning kit was a gift with purchase that I would not have bought regardless. I spoke with the General Manager of the Toronto location who brushed me off and told me to contact Head Office. I called Head Office on 3 different times and I was told someone would call me back. No one has called me yet. **** **** ********* ******** *** ** ** ******** **** *** * ***** *** ********* ****** ******** **** ** *** *******

  TA Appliance Inc

  Date: 30/08/2023

  This was resolved back in June with the consumer at the store level. Customer was refunded for the cleaning kit and the price match. If customer has any concerns please feel free to reach out to the Toronto store.

• Review fromRobbo B

  Date: 14/04/2023

  1 star

  Robbo B

  Date: 14/04/2023

  Store manager **** **** * ******** ***** refusing to tell me an eta on my appliance after incorrectly ordering it the first time.
  Will consider legal counsel to resolve the issue

  TA Appliance Inc

  Date: 12/07/2023

  This issue was resolved in April 2023. Consumer picked up the piece once it arrived

• Review fromPaul H

  Date: 27/07/2022

  1 star

  Paul H

  Date: 27/07/2022

  I bought a $50 griddle for the BBQ. The teflon coating started to fail after two uses and looked 10 years old. I called less than a week later after the purchase I tried to return it and they said because I used it that the griddle could not be returned. There is no customer service or fair return policy at TA. I will be avoiding this store and going elsewhere in the future.

  TA Appliance Inc

  Date: 25/08/2022

  Hello,
  
  Customer was instructed to reach out to the store manager who processed a return for him ****************************************
  
  Issue has been resolved.

  TA Appliance Inc

  Date: 30/08/2022

  CUSTOMER WAS REFUNDED AMOUNT PAID ON AUGUST 6, 2022.