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Business Profile

Home Warranty Plans

Zucora Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.75

Average of 44 Customer Reviews

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Review Details

  • Don M

    Date: 26/06/2025

    Stellar service!!!!! I purchased a chair from *************** just shy of two years ago and purchased the platinum insurance package from Zucora at the sametime. I filed two claims with them since that time. The first claim was for a new switch which was dealt with quite quickly...3 or 4 days. The second claim 6 months later required switch. motor and power pack to fix. After patiently waiting for everything to line up I called Zucora direct and dealt with a lovely lady named *****-*** ******* and she fixed a month long problem in 3 hours. She was witty and very professional and got me a new chair credit right away! I thoroughly enjoyed my interaction with her and as far as Im concerned she deserves a raise for going above and beyond the call of duty. Good job *****!!!!! 5 STARS!!!!

  • Alvin R

    Date: 05/06/2025

    Alvin R

    Date: 05/06/2025

    what a time frame reason so we cannot claim the insurance. waste of money for having this insurance

    Zucora Inc.

    Date: 06/06/2025

    Hi *****, we understand your disappointment that the plan doesnt provide the coverage that you anticipated. We have tried to reach you to address your concerns but we havent been able to connect. If you could kindly call us at ************** and ask for the ***************** or send an e-mail to ************************************* we will be pleased to discuss further.

  • Ann H

    Date: 15/04/2025

    Ann H

    Date: 15/04/2025

    The gentleman was efficient and polite. Arrived on time.He also treated our last la purchased chair. We have not had to test out the warranty.

    Zucora Inc.

    Date: 17/04/2025

    Hello ***, we take pride in knowing that our service technicians are professional and efficient, and we are pleased to hear that you had a good experience. We thank you for your feedback, and for the opportunity to serve you.

  • Bradley J

    Date: 10/04/2025

    Bradley J

    Date: 10/04/2025

    Zucora is choosing to not honor their warranty commitments by claiming that ******************** failed to properly register the warranty. According to The Bay, this is not correct. A refund was offered and declined. I want them to honor the ***********'s been 2 weeks with out a response from Zucora; The Bay has also tried contacting them and also received no response. It seems they are lying to customers and taking advantage of ****************'s financial situation to avoid dealing with claims.

    Zucora Inc.

    Date: 11/04/2025

    Dear *******, thank you for speaking with us today and for giving us the opportunity to address your concerns and rectify the situation. We are disappointed to learn and apologize that there have been delays in resolving your service issue. We trust that the resolution provided to you is satisfactory. Thank you.

  • Barb L

    Date: 04/03/2025

    Barb L

    Date: 04/03/2025

    This Company is a SCAM!!!! I will be going to the CEO or the President!! they will do/say anything to deny a claim - never had a Supervisor or Manager available to speak with-will be taking this as high as a I can go and will share this info with everyone to NOT purchase from them!! - Sleep Country - Shame on you for selling a policy for this company !!- they will be hearing from me as well - 3k on mattress and deal with this is beyond unprofessional!!ZERO stars should be an option!!!

    Zucora Inc.

    Date: 06/03/2025

    We regret that we did not meet your expectations and would like to extend our apologies. We have tried to contact you to address your concerns, but unfortunately we have not been able to reach you. Kindly contact us at ************** and ask for the **************** or send an e-mail to ************************************ so we can discuss your situation further. Thank you.

  • Nicole T

    Date: 11/02/2025

    Nicole T

    Date: 11/02/2025

    This company deserves 0 stars.They are literally like dealing with insurance.I PURCHASED 5 year extended warranty to protect my dining set and they refuse to fix some minor damage to the paint peeling even though accidental is covered.I will NEVER purchase their warranty again And I have advised everyone I know to stay away and will continue to do so. They just want your money!I will be reporting this company indefinitely, to prevent others from being scammed by this atrocious company.

    Zucora Inc.

    Date: 05/06/2025

    Dear ******, we understand your disappointment that the plan doesn't provide the coverage that you anticipated. Thank you for speaking with us, we appreciate the opportunity to address your feedback and are glad that we came to an agreement towards the courtesy resolution of your service request.

  • Robert J. B

    Date: 27/11/2024

    Robert J. B

    Date: 27/11/2024

    Your technician phoned ahead to book an appointment, arrived promptly, was very friendly, and quickly completed his spraying. We were satisfied with his work.

    Zucora Inc.

    Date: 29/11/2024

    Hello ******, it is our customers that allow us to continuously improve the way we do business. Something that we are really proud of, is the great service you experienced. Thank you for the review.

  • Maria I

    Date: 29/08/2024

    Maria I

    Date: 29/08/2024

    Keep on draging me for just repairing my sofa since more than 8 months...poor customer service.. only say we apologize and cant do anything ... they should have replaced my sofa if they donot have part.. and the part took months and months to reach ...

    Zucora Inc.

    Date: 04/09/2024

    We are very sorry to learn about the delays in resolving your service request. We would like an opportunity to discuss and address your concerns. Our team attempted to reach out to you however we were unable to connect. If you could kindly email our **************** at ************************************* we will be pleased to discuss further.

  • Ken K

    Date: 26/08/2024

    Ken K

    Date: 26/08/2024

    We purchased a piece of furniture and bought a warranty for it which was from Zucora, however when it came time to need it we encountered continuous delays starting last fall. We have been sent the same e-mails saying they are working on it but not even the company we originally bought the furniture from got anywhere with them. They got the same delay tactics. I would say anyone purchasing a warranty from Zucora is making a huge mistake as you will probably have to replace the furniture before they honour the warranty. Also, any company selling their warranty is borderline deceiving the customer as I believe they are aware of the problems accessing warranty from them.

    Zucora Inc.

    Date: 04/09/2024

    Thank you for sharing your feedback. We are disappointed to learn about the delays in resolving your service request. We are always looking for ways to improve and appreciate the opportunity to address your concerns. As mentioned, we are currently looking into alternative courtesy resolutions. Please do not hesitate to email our **************** at ************************************* we will be pleased to discuss further.

  • Hargopal S

    Date: 07/06/2024

    Hargopal S

    Date: 07/06/2024

    ZucoraHome **** * ****************** We requested continuously from one+half years to resolve this issue but we couldn’t received any response from your side.
    You put us on long waiting to fix this issue that is not reasonable, “service delays means service denied”
    We already paid you full amount and expect full service as you looks a reputed company.
    Even after several visited of your representatives, no one provided us proper service on time. That showed the weakest customer care service.
    We think your company needs to improve customer care values upto Canadian culture.
    Hope you understand the situation & provide better solution for the sake of your company’s goodwill.
    Thank you
    Hargopal S*****

    Zucora Inc.

    Date: 10/06/2024

    Dear Hargopal, thank you for speaking with us today and for giving us the opportunity to address your concerns and rectify the situation. We are disappointed to learn and apologize that there have been delays in resolving your service issue. We trust that the courtesy options towards a resolution are satisfactory. Thank you.

Zucora Inc. is BBB Accredited.

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