Reviews

Review Details

• Review fromB. T.

  Date: 01/04/2024

  1 star

  B. T.

  Date: 01/04/2024

  About 21/2 yrs ago I had issues with my civics paint peeling. I contacted my local dealership (******* Honda) and had it looked at.
  They submitted a claim to Honda Canada.
  I was told they would warranty the paint but only fix the areas where it was currently happening. I had asked for the vehicle to be painted entirely since clearly the paint was an issue & it would just spread to other areas. They refused.
  My car went in to be painted in a few areas. I also asked for a rental since they were putting this through warranty & I had no other vehicle but they also refused.
  Fast forward to now & guess what? My paint is peeling in the areas Honda refused to paint. Had the issue been resolved entirely the first time I wouldn't be dealing with this now.
  I called ******* Honda & they said couldn't have me in cause I was in prior for paint peeling & couldn't do anything further. I expressed my frustration at the fact the entire issue was not resolved back then like I had asked or else i wouldn't be in here now. They refused anything further & gave me HondaCanada's cust relations#
  I call & explain the situation over again to be told I had to go to my local dealer & get pics & estimate to send to them. So again, I went back to ******* Honda. They did it all & said HondaCanada would call me.
  Of course,I am brushed off & told they can't do anything. & proceeded to go on about my prior work two and a half years before
  Knowing the issues with their paint& HondaCanada won't do anything about it.
  There was a class action in regards to the paint issue. I was told my VIN was not part of that recall. clearly your still having paint issues! As someone who takes good care of their vehicle, I take pride in a good looking car-it's detailed, maintenance, rustcheck every year etc..to say I'm frustrated & disappointed is a gross understatement.
  I always said my next vehicle would be an SUV, & one from Honda at that cause I loved my civic so much.
  I'm sorry to say-It now won't be.

  Honda Canada Inc

  Date: 10/04/2024

  RESPONSE
  Dear Mrs. ******,
  We are sorry to learn that you are having paint concerns with your 2015 Honda Civic EX. As you may be aware, the manufacturer's paint warranty against manufacturer defects are for a period of three (3) years or 60 000km , whichever occurs first from the initial in service date as indicated in the warranty and maintenance guide which was included with your vehicle at the time of purchase. No different from the warranty, in the event should Honda Canada provide any repair assistance, it is only to the affected areas. At this point, your vehicle far exceeds the warranty coverage by both time and kilometers and we apologize we cannot assist you towards the repair costs.
  Sincerely,
  HONDA CANADA INC.

  B. T.

  Date: 11/04/2024

  Again - had the issue been resolved entirely the first time when I had paint peeling two and a half years ago, I wouldn't be here now. It's the same paint on the entire vehicle - Obviously it's gonna continue to spread over the rest of the vehicle. It's only logical to fix ALL the paint.
  Knowing you continue to have this issue out there on your vehicles and refuse to fix it is extremely disheartening and *********.

• Review fromShah M

  Date: 22/12/2023

  1 star
  Hello, I am writing to share my recent experience with Honda Canada, focusing on the AC recall and a previous incident involving engine oil dilution. As a devoted Honda enthusiast, my commitment to transparency drives me to share my less-than-ideal interactions with the company.
  1. AC Recall:
  Recently, I encountered an issue with the AC system in my Honda, leading me to address it through the AC recall (Campaign No. P54/Warranty Extension: A/C Compressor Shaft Seal Leak). While following Honda's instructions diligently, I faced an additional challenge with my AC discharge hose, not covered by the recall. I had replaced this hose three years ago for the same issue (warm air blowing from AC), and it now seems to have been indirectly damaged due to the AC problem addressed in the recall.
  Honda's response was disheartening, as they declined reimbursement for the replacement cost, citing that the AC discharge hose is not a covered component of the warranty extension.
  2. Engine Oil Dilution:
  I also experienced delays and inconvenience with Honda addressing a previous recall related to engine oil dilution. The resolution took an extended period before Honda acknowledged the problem and rectified it.
  I share this not to dissuade anyone from choosing Honda, but rather to provide an honest account of my experiences. My intention is not to tarnish Honda's reputation, but as a consumer, I feel compelled to share my story with others who may be considering Honda for their next vehicle purchase. As consumers, we have the right to expect fair treatment and support, especially when it comes to safety recalls.
  If you or someone you know is considering a Honda, I encourage you to carefully evaluate your options and be aware of potential challenges. I believe in the power of consumers' voices, and by sharing our experiences, we can contribute to positive change within companies.
  Thank you for taking the time to read my story, and I appreciate any support or insights from the community

• Review fromJason C

  Date: 29/11/2023

  1 star
  My RDX got into an accident and part is on critical back order.
  Insurance stated since it is a safety feature of the car that is damaged, the car is deemed unsafe to operate and a rental was provided by the insurance company to the maximum allowable coverage (a month) and Hinda is responsible after that since the part is b/o with no timeline of availability.
  Called Honda Canada first week 3 to 4 times, each CSR provided different answers, not sure they all attended the same training.
  I was told it will take 5 to 7 days for my case to be reviewed, it has been a month since and it is still under review leaving me with no safe drivable car.
  I am sure Honda is not willing to help customers. Stringing me along, great business model.
  Horrible ******** ******** customer service.
  Honda makes great automobiles but their customer service is the worst **** ****** *** ***********

• Review fromKevin M

  Date: 24/11/2023

  1 star
  ******** ******* ** ******** ,they make you pay to have a brand new car looked at for warranty which is wrong,what is the point of having warrenty if I have to pay to use it ,** and other places do not charge you to fix problems with faulty parts within warranty window,never again will I buy this ****!!!

• Review fromSalah A

  Date: 05/11/2023

  1 star

  Salah A

  Date: 05/11/2023

  Bought a 2016 HR-V as a Certified Pre-Owned vehicle in 2020. Earlier this year, April 2023, we noticed paint peeling from the roof, doors, A pillars and it has been getting progressively worse. I called Honda Canada who explained the extended warranty (3 years) had expired. After arguing, they created a case number and referred me to Customer Relations. They gave me 3 nearby approved body shops to get an estimate. After I took it, an estimate of $6100 was provided. Customer Relations then informed me I needed to take it to *********** Honda for an estimate as the 3 approved body shops were now no good. And of course, the estimate was now just over $11,000. At which point I was advised the value of my 2016 HR-V was $12,000 (as if you could find a replacement at this price in today's market), and that it is not feasible for repairs. I was insulted with a credit of $1200 towards the purchase of a new Honda vehicle. * **** ** ******* ***** *** ** **** ** ****** *** * *** **** ******* ***** ******

  Honda Canada Inc

  Date: 21/11/2023

  We have reevaluated the case and came to a satisfactory resolution.
  Regards,
  Selina I.
  Senior Mediation Specialist
  HONDA Canada Inc.

• Review fromNick M

  Date: 26/10/2023

  1 star
  I've been waiting almost 6 months for parts to repair my car. Honda has given no ETA on the parts. I've called them several times and they claim they can't do anything. Despite this, I see them manufacturing new cars using the parts I need.

• Review fromDavid J

  Date: 18/09/2023

  1 star
  Honda Canada a terrible experience, just a whole bunch of going in circles with no satisfaction or end result in sight
  Bought a new self propelled lawn mower Oct/22 and mowed grass once. that fall. In Jun/Jul 23 mowed grass 5 more times and the motor blew. Went to ********* ***** in Fredericton NB and they were going to fix under warranty but over 2months later they still cannot get parts or have any idea when they will come in. In the mean time I am paying to have my lawn mowed. Numerous call to Honda Canada and the dealer with no resolve or any info on who to call next. Honda Canada say its a dealer issue and the dealer says there is nothing they can do. With no end in sight return my money so I can buy a product that works and parts are available. If parts are not available DON'T sell the product or inform customer of this. I have been a loyal Honda guy but times, service and quality sure has changed. ** ** *** ***** *** ***** *** *** *** ********. I would love to have a reply or TALK to someone in Honda that has authority to do something

• Review fromSharif J

  Date: 08/09/2023

  1 star
  * ***** ******* *** ****** ****** ****** *** ***** ***** ***** **** *** ****** *** *** ******** **** *********** ********* *** **** ****** **** *** I just bought the 2023 Honda Pilot from Wednesday August 30th, 2023. I am very disappointed about the quality of Honda. I found some noise from tailgate or from back while driving on uneven road basically when the SUV is rolling. I called the dealer for service appointment and today I dropped off my car to dealer. But they couldn't fix it because its a manufacturer fault. I called Honda Canada and ask then them to replace the car as its factory fault. But Honda Canada is saying if dealer is not able fix then our engineers look onto that then replace. Now my car will be testing at dealership several times So the thing is Honda will make the faulty car and it will be tested by customer end. That's why * **** every one please ask the dealer, I want to check and drive before accepting the vehicle. I am totally frustrated about this. ***** ******* ** ********* **********

• Review fromAtul B

  Date: 06/09/2023

  1 star
  Honda Canada  the worst customer service ( actually no customer service) award. They are using misleading advertisements ( something which they openly publish on their website about purchasing a “certified Honda” but never honour it. I bought a certified Honda from one of their authorizes dealer * ******** ****** which sold the vehicle ******* *** *** ***** ********** * * **** ** *** **** ***** ***** ** ******** *** ****** *** ***** ****** *** *** ***** **** **** ********* ******** ** **** ***** ** ******** ********** ******* ***** ****** **** **** ****** ** ***** *** ***** ********** ** ** *** ****** *** *** ******* * ****** ******* **** * ** ********** ** ***** ****** ** ***** *** ****** ******* ** ***** ***** ******** ******** ** ************* When I contacted Honda about this their customer service washed their hands and told me to deal with the dealer who in the first place refused to do anything.
  So Honda selects the dealer who can sell their vehicle and when they do not follow Honda’s own published policies ( published in Honda Canada site), Honda says they can do nothing about it. ** ** ****** ** **** ** *** ****** ** ****** **** ****** **** **** **** *** ****** *** **** ****** ********* 
  Honda Canada only cares about dealer and not about customer who actually are making them. **** *** *** **** ****** *** **** **** **** **** *** **** ***** **** **** *** ** *** ***** ****** ***** *** ********** All the best to people who are still planning to buy Honda. It was my first and last purchase me based on my experience. **** ** **** *** ****** * ***** *** **

• Review fromTish H

  Date: 01/09/2023

  1 star

  Tish H

  Date: 01/09/2023

  I bought a 2017 Acura based on the what I understood Honda to be regarding quality of product and their support of customers. Everything was fin til last fall when I started having transmission issues with it sporadically juddering when accelerating. I was told by service manager Acura/Honda knows there is an issue with the transmission and serviced the car by flushing the transmission fluid. It was fine for approximately 2500 km then started doing it again. They repeated the flush and did diagnostic. All in all I have had the car in 5 times, each of which there was no charge and they provided a courtesy car. They now are “throwing in the towel” saying they don’t know what’s wrong and just get a new transmission at the quoted cost of 20,000 dollars! Honda knows they have an issue with their transmissions. I tried going through Honda Canada and was told they basically will not do anything I sent a follow up email 2 weeks ago with questions regarding their email and there has been no reply. ** ** *********** given they know there are issues with the 2017 transmission, that they are totally unwilling to try to work with me. ** * ***** **** **** * ***** * ******

  Honda Canada Inc

  Date: 04/10/2023

  The Acura dealership has yet been able to duplicate the customer's reported symptom. It is important to point out that no warning lights or DTCS (error codes) have been identified with the customer vehicle. Honda Canada will reach out to the customer to review this matter further.