We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Utility Billing

Metergy Solutions Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Metergy Solutions Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.23

    Average of 53 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Mike O

      Date: 16/01/2025

      I owned a 400sq ft condo in a building that used metergy. Every month my power bill was higher in the condo than in my own 2500 sq ft house. **** ******* ** ******** *** ** ***** ******** ***** **** **** ** *** **** * *******

    • Jenn R

      Date: 06/01/2025

      Unfortunately I feel that this company is * **** **** *** just out to over charge because there is no way my light bill can be almost $400 for one month when we are barely home at this point I feel like there fixing the meter to read what ever it is they want it to read, ********* ******** **** *** **** *

    • Sam J

      Date: 03/01/2025

      overcharging on electric and a convenience fee for each bill payment. Impossible to get into contact with and when you do they take 2 weeks to reply then another two to resolve.

    • Kristy R

      Date: 01/01/2025

      Doubled my bill from last month and my usage was less than last month. Increase rates with no explanation and it’s higher than the regulated rate set by Alberta standards

    • Kyle T

      Date: 29/11/2024

      I was randomly double billed in a month due to their system error, which they admitted was on them. Even though this was their error, they still expected me to pay double what my hydro would normally be. When I tried to bring that up my concern was waved off and was asked when I could pay it all. I then asked to speak to a manager and was told they need to be emailed and will call me. I guess they don't have phones that can transfer calls. They have THE WORST customer service i have ever experienced.

    • Connor B

      Date: 25/11/2024

      ***** ****** ******* ** *** ********* overcharging, admin fees costing more than energy, trying to charge extra for moving etc etc ***** ** *** ****** **** *** ** ** ** ******* ******* *** ******** *********

    • Chris P

      Date: 09/10/2024

      I have complained about not getting bills for over a year, receiving an explanation that there was a problem with my meter which would be resolved in a few weeks. Every single complaint was responded to with this same response. Over a year later, I finally received a bill for a year's worth of service and was offered a payment plan to help break up the payments. I agreed and they set me up, and told me to look for my next bill which would reflect the payment plan. Months later, I've received another bill for the full amount, all due at once or they will send it to collections. ******* ** *** **** ** * ***** ******** I don't understand how they are allowed to be in business ***** *** ****** ** ********** ***** **** ***** ******

    • Lisa H

      Date: 17/09/2024

      **** *** ********* I am not receiving my bills from metergy. The last bill I received was in July! So I paid the measly $3.64 owing. I did not get August’s bill then I did get a letter saying I owed July and August’s bill and my hydro was going to be cut off Sept. 9th. I paid the August bill and spoke at length to ‘Rupal’, customer service about the problem. Fast forward to Sept. 17th and no bill has been received for two months. Further, I can’t pull up the bill as it is not available. So I can’t see how much I owe taking August’s payment off. I am in the same boat where I could get a call from their ‘collection’ dept. or a letter threatening to disconnect me. And I have been waiting for a customer service rep on the phone for just over an hour! Where is the competition in this country? Why can’t I choose what hydro company I want to be with…because I am in a building complex! ** ****** ** *** ** **** *** *** ******** ** *******

    • Michael C

      Date: 25/08/2024

      ***** **** Not only have I never signed an agreement with Metergy, they will demand payment for "post-dated" months back 6 months after they were acquired by ********** Properties. **** ** ******** **** *** ** **** * **** ********** -refusing to provide proof of metering -charging monthly services fees in excess of even the "agreed" ** charge in the new lease -"THERMAL" charges which use MY electricity is used to heat the in-unit tank ***** **** *** ***** **** * **** *** **** * ****

    • Jenny W

      Date: 19/08/2024

      I was away for three weeks and I had spikage of usage in my unit. I called them and they could not explain it and wouldn’t give me any answers. A few months before that we had a power outage and I had spikes in usage. Totally inaccurate and overcharges.

    Metergy Solutions Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.