Reviews

This profile includes reviews for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Metergy Solutions Inc

  Markham, ON L6G 1B3

  
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  Metergy Solutions Inc

  PO Box 4638, Station A Toronto, ON M5W 5C7

  
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  Metergy Solutions

  820211 PO Box Philadelphia, PA 19182

Review Details

• Review fromKristie K

  Date: 17/07/2024

  1 star
  Grossly overcharging for electricity with no accurate meter readings. ***** **** 

• Review fromVeronika L

  Date: 10/07/2024

  1 star
  Since last year, we have been charged for thousands of litres of water every day. This fluctuated briefly (even reaching a high of 100,000 l in a single day) but has now maintained 1,000 l daily for 2024. Obviously this is impossible, especially given the exact measure every day with no fluctuation. ** *** ** ********* have been trying to contact them about this since 2023 and have received no help. Our current bill is over 4000$. The customer service team is inept, I have had maybe 10 separate conversations, with no ticket being made for my account (as every new rep has no idea what the problem is) and I have just been treated like a moron, and told to check my usage and pay my bill. They refuse to accept that their meter is the issue as they "validated our usage" (remotely), even after we send pictures of our meter showing a usage of 350 l in a day we were being charged for 1,000 l. **** ******* ** * ***** They refuse to send a technician, they refuse to do anything, except send my "late payment notices" that are impacting my credit score. We are being forced to take them to small claims court to resolve this issue. * ****** ******* * ******* **** **** ** ******* ** ********* *** *** *** ****** ** **** *******

• Review fromHeather A

  Date: 27/06/2024

  1 star
  We took ownership of our condo on may 30th, our first billing was from April 30th. We explained that we did not have ownership of the condo until May 30th. We were told by various customer service reps( and that is a laugh) that we needed to get our lawyer to send a letter stating we did not get ownership until may 30th.......they replied they never received the letter.....it was sent 3 times still did not receive it!!!!!Also a reference letter was to be sent from one of our utility companies to say we ere good at paying bills...again sent 3 times...your response......we never received it!!!!! In total exasperation i managed to have a customer service rep that took the time to listen to our frustration with your company and said" i will have to put you on hold as i try to track down the past emails".............that wonderful rep found the "lost emails" that previous reps could or would not take the time to try to find them...his name was Wajaaid..?******** This is our first experience with your company and we are really concerned that this is the type of company we will be dealing with.* ***** **** ********* ******* ***** ****** **** **** ******* **** ******* ***** **** ****** *** ***** ** **** ********** I found that most of the reps from your company were very ****, and really did not want to listen to our situtation...... the reply was no letter from the lawyer there is nothing we can do!!!!!!!Moving is a very stressful time and then to have it compounded by this issue was devastating . Honestly we are not looking forward to having to deal with this company in future......******** *** ******

• Review fromNoam G

  Date: 11/06/2024

  1 star
  I've been waiting on a refund by direct deposit of a misapplied payment for over a week. I can't get the customer service staff to respond to my emails for days. ** * ******** ******* ************ **** ******* ** *************

• Review fromMaria Isabel B

  Date: 03/06/2024

  5 stars
  Sajikka, the Customer Service Rep, who assisted me is an excellent one - very knowledgeable, knows how to navigate the system and very helpful. She was able to assist me in a concern on username change after various attempts with other Customer Service Reps. Thank you, Sajikka!!

• Review fromLouis G

  Date: 07/05/2024

  5 stars
  Vijaya from Customer Service was very helpful in assisting me with my query of changing my Bank Account information for AutoPay.

• Review fromAutumn H

  Date: 02/05/2024

  1 star
  The apartment building I live in Arlington, VA has started to use Metergy Solutions for water. For some reason we are now being charged triple the amount for water along with additional fees for "thermal" energy that apparently is tied to the air conditioner and water heaters- which is tied to our electric bill. So now I am being charged twice to use our water heater and air conditioner. My payments for some reason are not being approved by the bank. They have refused payment to this business as it has been reported as ****. This company overcharges and will route your customer service calls to Canada- regardless of what country your account sits in. I believe my meter readings to be false and have requested a technician to come on sight and explain the meter readings to me for further review before payment.

• Review fromIdelca H

  Date: 29/04/2024

  1 star
  ***** ****** *** ********. Our building changed to this energy company and ever since then, it has been terrible for us. We only received a monthly statement and we kept asking for the the rest of the statements either through email or by mails. After speaking to different customers service they realized they had the wrong email on file. The first agent we spoke claimed that we didn't owe anything supposedly instead we had a credit of $67.0 dollars. They also made believe they corrected our email and that they would email us an update of our bills. But off course this never happened. When I called they told me the email was still incorrect on file and that we didn't have to pay anything still. They also claimed that it was a meter problem an internal company issue that would allow us to receive about 3 months free of bills and that would restart us fresh. I explained we didn't need special adjustments that we were responsible customers and that we didn't want was a crazy surprise bill that would mess up all our others bills. This off of course was exactly what happened. We received a ridiculous bill we didn't count on for 488.0 due only a few days from the time we received the mail, accompanied with a ******** email that simply said they apologized about their inconvenience. ***** ****** *** ******** *** **** *************** I'm very disappointed and frankly they are not trust worthy. This company **** to their clients and they don't deserve for you to choose their service. If it was up to me and not the building choice I would not use this service. **** *** ****** ************ Their ************ has caused us all kind of problems and taken away our peace at last. I wouldn't recommend them at all. * ***** * **** ****** ******* **** ****** ***** ** ** ****** * * ****** *

• Review fromAmanda B

  Date: 25/03/2024

  1 star
  ***********Our condo we moved into implemented submetering. We were living there for 10 months before services were finally installed and we received our bills. At this point we did not renew our lease and were moving out the following month, which means I had to close my account for the next tenant. I told metergy this, they explained since it took so long for billing I can make payment arrangements and there would be zero issues. We'll I just found out they sent me to collections..even though i have been making payments. Apparently if your account is closed, they eventually send you to collections regardless of any payments made. How is this allowed? I had no choice but to close the account due to moving..they took forever to install there equipment...and now they are damaging my credit even though I have been making payments. ** *** *** ***** ***** **** *** *****

• Review fromMuhammad S

  Date: 23/03/2024

  1 star
  **** *** ********** ******* ******* ** *** ********** My building decided to switch over to Metergy sub-metering. I live in a 490 sqft Studio apartment and i was paying around ~$50 per month. Note that this is given that I travel a lot and am not home sometimes for weeks at a time. When we transitioned to Metergy, my monthly bill has increased to ~$115 per month. That is a whopping 100%+ increase in my monthly rate. Their customer service is entirely *********** and unwilling to listen or remediate. Instead they pretend like this is "normal" and that this is expected. The company changes their billing cycle EVERY month, so one month you pay for 34 days of service, the next its 52 days of service, the next 64 days of service. This obfuscates what you would be paying monthly, and they use that to pretend like "oh, you're not accounting for the difference in billing cycle," even though a monkey can divide the charge with the number of days to get a per day cost and clearly see that its insanely inflated compared to before. I live in a 50+ floor building, and so a LOT of people were affected by this. After Metergy was unwilling to offer remediation to us individually, we all pooled together and reached out to them as a group, threatening them with a lawsuit and news coverage. Only after that, they "would closely review" our charges. After a month of review, they retroactively credited back a small portion of the money that they were charging for the "inconvenience," but they continue to charge outrageous prices as we speak. I really hope some reporters or someone from the city look into the business they are conducting because i know they are going to find a treasure trove of mishandling and/or fabrication. Worse, they are ***** to their customers faces and the customers have no choice but to bend over backwards for them since we have no other choice. They will threaten to "negatively affect your credit score." sigh...