Reviews

This profile includes reviews for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Metergy Solutions Inc has 3 locations, listed below.

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  Metergy Solutions Inc

  Markham, ON L6G 1B3

  
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  Metergy Solutions Inc

  PO Box 4638, Station A Toronto, ON M5W 5C7

  
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  Metergy Solutions

  820211 PO Box Philadelphia, PA 19182

Review Details

• Review fromSonya C

  Date: 29/08/2023

  1 star
  Metergy solutions. Charges way too much on thier billing. *** **** **** ******* *** ** ** **** ** ** **** ******** *******  My one bedroom apartment they charge 300 and up per month *** *** ******* **!!! I will be looking into ways to stopping this ****.

• Review fromRenato E

  Date: 21/08/2023

  1 star
  I recently moved to a STUDIO. And they billed me for 2 months and expect me to pay for it in 3 weeks. My bill is over $300 because they said I used A/C when I always used A/C in my previous unit with ******* ***** and never saw bills over $100. I wonder who regulates these services because they charge people what they want.

• Review fromMorgan W

  Date: 04/08/2023

  1 star
  They call constantly, like 3 4 times a day, leaving those same messages you can't actually hear. For myself, its about my bill. Which I've paid. They're still calling me and the payment is posted. My due date isn't even for 2 weeks!! I've left them messages, sent emails asking why and still get the same, scratchy voice-mail. Its ridiculous.

• Review fromSarah H

  Date: 26/06/2023

  1 star
  Cant resolve simple questions regarding a fax received or not Spent hours holding on phone 3 customer reps then supervisor was going to look into it and get back to me They never did!

• Review fromSonja S

  Date: 25/05/2023

  1 star

  Sonja S

  Date: 25/05/2023

  The worst - we moved into the ***** ***** December 2021 - since then ongoing problems with billing, billing, excuses, excuses!!!

  Metergy Solutions Inc

  Date: 07/06/2023

  We're sorry to hear this and would like the opportunity to investigate your feedback further. Please contact us at ******************@********************. We'll work with you to resolve any issues as quickly as possible.

• Review fromDiane L

  Date: 18/05/2023

  1 star
  ******* ** * ***** *** *** ********** *** ** *** *** **** **** ** ******* there is no regulatory body overseeing what they charge. Basically if Metergy states what they want to charge in that very long contract that no one has time to read or analyze they can do whatever they want. ***** ** **** *** *** *** **** ** ****** *** ******* ********* ********** *** *** ********* ******** ******** ********** ** ******** ************ ********* **** ******* **** *** ****** *** ********** **** ** ******* **** ** ** ******* *** ******* **** ***

• Review fromDesiree B

  Date: 18/05/2023

  1 star
  Metergey is untrustworthy *** *** ******** *** buy their services from ***** and upsell to apartment buildings, which traps the clients into bills 3x higher than directly from *****. The customer service is lackluster and they are inconsistent with their bulling system. They will bill you after 4-6 months of having an account with them and expect you to pay the 4-6 months all upfront. Horrible experience and a poor choice for any building to move to work with this company. I will never move into another building that is sub metered ever again because of them.

• Review fromSam M

  Date: 12/04/2023

  1 star
  Metergy Soulutions is very poor customer service company, Withdraw 3 payments for service in 2022, from my bank account by mistake then refund a check, then stop the payment by mistake. Now saying they are checking & will issues a check soon. Please advise

• Review fromKaren R

  Date: 01/03/2023

  1 star
  * **** ***** ***** **** **** **** ***** ******* ** ** ***** When they sent paper bills they came so late that the due date was only one or two days away. Also sent me a bill telling me I was over $200 in arrears when I actually had a credit balance. And they wonder why I won't allow them directly into my account to take payments. Signed up for emailing however every time it tells me the password is incorrect. Go to reset the password and it says it will send me a message to my preferred message preference and it sent it in an email. I called them said my preferred message preference is text message however the only Preference they offer is email.

• Review fromMohit A

  Date: 22/11/2022

  1 star
  Not on values! Metergy Solution have includes a set up fee of CAD 50 along with my first bill which is fine but set up charge are very huge. It becomes CAD 56 with taxes. Main issue is that my other friend got set up charges at CAD 30 when he moved in May 2022. Its just 4 months and they increased the set up charges by 80% which is a huge jump. 10-15% rise is understandable but why so much increase. This way anyone can rise any charges anytime. Such prices must be controlled and even the company should think about it that this is not really good to increase 80% just like that. I request you to adjust the set up charges in my bill.