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Business Profile

Utility Billing

Metergy Solutions Inc

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metergy Solutions Inc has 3 locations, listed below.

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    Customer Review Ratings

    1.23

    Average of 53 Customer Reviews

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    Review Details

    • Harmanjot S

      Date: 15/02/2024

      I own a 3 bedroom town house at ****** ***** *** ******** ******. Metergy is charging me over $1020 every month since October 2023 whereas my neighbours and many other in the locality having similar accomodations get only about a bill of just 400- $500 per month. I complained to and addressed my complaint to them twice and on both occassions they told me that they have escalated with their higher ups. However no remedy so far. In one occassion their technician arrived to check their meter and called me to say he is unable to find the meter and asked me the location. I said the meter is installed by you and not me and you being technician should know the location of the same. When he found out where the meter was installed after couple of hours, he then told me that he hasn't got the ladder to inspect the meter and left. Said will come another day to check , however till date never came. Again I called Metergy and their customer service representative after keeping me on hold for about 30 minutes told me that they have escalated the situation and meter will be inspected and repaired soon. I don't understand their meaning of the escalation. Till date 4 months have lapsed and the defunct meter hasn't been replaced I request *** ** ********* *** *** my water and electricity bill adjusted and get me my money refunded because of their defunct water meter Unhappy Metergy client

    • Isaac R

      Date: 29/01/2024

      For the last 7 years at the apartment I am living, I've been paying third party hydro supplier Metergy (formally ********) an exorbitant amount for electricity (last month it was over 800 kWh, for only two people living in this apartment). I called them many times, and they simply asked me to refer to my statement. My apartment management wouldn't let me check the meter either, saying they do not know the location of the meter. ******* ***** does not respond to my complaints either, and these people are liable to no one. ***********

    • Blair B

      Date: 07/12/2023

      Iam making a complaint about not receiving a first utility bill yet ,I live in one bedroom apartment. For nine months now ,not getting bill ,was told no exact date when will be . * **** ***** **** **** *** ****** *** ****** *** ** ** ******** ******* **** ****** * This is totally unacceptable!!!

    • Tamika W

      Date: 02/12/2023

      Somehow I was charged for their electric service while simultaneously being charged by my own electric service provider. (**** ******) The company did not make me aware of what this new service is was or if I had a bill but yet I’m now receiving collections notices after I moved back in September 2023 it is not December 2023. I’ve never personally signed up for this service so their practices are harmful to renters and have allowed my credit to drop 80 points due to this discrepancy

    • Dan M

      Date: 29/11/2023

      This company is participating in ********** business practices, bills are estimates and not true readings of the meter. We get a $80 avg for water and sewer in a 2 bedroom apartment; we were out of the country for a month just to get a bill for $87 for that month. Service fees are ridiculously high and in my case 20% of the bill, in addition to other miscellaneous fees they add to the bill. ! They *********** landlords to use their services ** *** ********* ** ********

    • Joe K

      Date: 17/11/2023

      **** ****** **** ******* ** * ***** I live in a 1-bedroom apartment and my last bill was $1200. That is not a typo. My last bill for my 1-bedroom apartment was $1200—and I wasn’t even in the apartment for 20 of those days. On top of that their website is so junky it’s impossible to navigate and when you try to make a payment there’s no acknowledgement whatsoever that it went through. Want to contact them to clear things up? ** *** ****** *** ****** ** *** ** *** *******-they charge you $7.98 JUST TO PAY YOUR BILL. There’s no way around this fee. They literally charge you a fee to pay your bill. What a joke.

    • john p

      Date: 08/11/2023

      Metergy ** ** ******** ***** they back bill without notice (state law to notify customers if bill will increase by 50%) as all readings for a nine month period were estimates. Then Metergy decides to conduct an actual reading, and decide that they will now bill customers actual usage. ******** **** *** **** ******* ****** ** ***********

    • Victoria K

      Date: 05/10/2023

      **** ******* ** * ******** ***** My building switched to them a few months ago, and my bills from them have been 2-3x HIGHER than they've ever been. Super bizarre. I made an account online, and the website seemed very fishy****** **** ** *** * **** ******* **** ********* * ******* **** *** **** Hundreds of reviews on ****** saying that **** ******* ** * **** *** everyone's bills go up several multiples once their building switches to them, Metergy will take money from your bank account without permission, they're impossible to get ahold of, etc. ********** ***** in NYC just brought them on for all of their residential buildings, I have no idea why. *** ********* ****** ******** ** ********** ***** ***** ***** ** ** ****** ** ****** *** ** ******* *** ** *** ****** 

    • Heather S

      Date: 02/10/2023

      * **** * ***** ***** * ****** I have been trying to set up pre authorized payments with this company for 6 months. Each time I spoke with a representative they assured me that I was set up, only to receive those irritating “your account is overdue phone calls”. I am tired!!!!! Unfortunately, I have no choice but to use their services since I am in an apartment building.

    • Jennifer M

      Date: 29/08/2023

      Overcharge severely for electricity and the delivery charge costs more than what they actually charge you for hydro. Was billed 196 dollars foe the first month of hydro when I lived in mid month. So 2 weeks of electricity for one person was 196 bucks. ***** ********* There is zero possible way this is accurate billing practices and I can't do anything because they just say pay it or else. It's ********* that these hydro companies get away with charging this much and apparently are able to just make up meter readings as they go and make people pay or lose their electricity. Also they call from a blocked number, which I will not answer. What are u trying to hide

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