Reviews

This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
• 

  Canadian Appliance Source

  5 - 65 Dufflaw Rd North York, ON M6A 2W4

  
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  Canadian Appliance Source

  G12 & G13 - 4336 King St E Kitchener, ON N2P 3W6

  
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  Canadian Appliance Source

  G007 - 3487 Wyecroft Rd Oakville, ON L6L 0B6

  
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  Canadian Appliance Source

  110 - 30 Great Lakes Dr Brampton, ON L6R 2K7

  

Review Details

• Review fromJared T

  Date: 04/04/2025

  1 star

  Jared T

  Date: 04/04/2025

  Despite having a large selection, competitive posted prices, and positive reviews, I would not recommend CAS. We purchased a fridge, washer and dryer **** *** at their Dufflaw location, leaving satisfied with his advice, our decisions, and believing we were getting the best deal. Upon further review of CAS website pricing later that day, the online price total was actually $35 cheaper than what *** quoted me in store with his all of his discounts applied. Even though this difference is not a lot of money, it was still surprising as their website tries to drive traffic into the store to deal with their reps.
  Furthermore, there were several different offers and promotions being shown on their website at the time (ex $150 off 2 appliances with washer/dryer counting as 1 unit for this promotion and the fridge the 2nd, 2% cashback paying on ****, advertised sale/promo prices without negotiation), which I further questioned. ***** manager provided support stating various conditions why some don't apply. I found their pricing terms to be confusing, nuanced, peppered throughout the website etc, so I think there is an opportunity for CAS to make their pricing easier to understand and more transparent.
  Lastly, *** also asked his manager if he should just cancel our order as I was pressing for answers for what I thought were very reasonable questions as my calculations were showing a difference of almost $300 (a lot of money!). I found this to be quite unprofessional. Even though *** apologized and was empathetic, we still canceled our order.
  ************ I would exercise caution dealing with CAS for your appliance needs from my experience, and would strongly recommend doing your homework first before visiting a store ** * ***** ******* ***** **** **** **** **** ******** ** ****** *** ** *** **** *********** * ******** ***** ******* **** **** **** * ***** **** **** ** *** ****** ********* ***** ** * ***** ** *** **** ** ***** ** ** *** ****
  

  Canadian Appliance Source

  Date: 09/04/2025

  Hello *****,
  
  
  
  We appreciate you contacting us about your order. We are sorry to hear that the price did not meet your needs.
  
  
  
  
  Offering the most affordable prices to our clients is our goal at Canadian Appliance Source.
  
  
  
  
  Please be aware that the pricing our sales agents offer might not match those seen online, and that these costs might also vary by provinces. 

  
  

  Changes in item availability and the beginning or end of manufacturer rebates may be the cause of these discrepancies.

  
  

  As was explained to you, we provide customers the choice to cancel their orders if they're not entirely satisfied.

  
  

  We attest that on April 7th, your order was successfully canceled and refunded.

  
  

  Warm regards,

  
  

  CAS

  Jared T

  Date: 10/04/2025

  ***** ******** ** ** ****** ** *** ** **** ******* ** ***** ******** ** ** ****** ** **********. ** I have added additional information in response ** *********** ********* *** **** **** ******** ********* ***** ******* **** **** ** ** ******** **** ***:
  Fact #1: I have never said their prices did not meet my needs or weren’t competitive (which is my first sentence in my review). I am questioning how they present their pricing where I believe there is an opportunity to be clearer and more transparent, as well as questioning their sales practices.
  Fact 2: product availability and/or beginning or end of manufacturer rebates is irrelevant in this case that may have caused pricing discrepancies as I provided screenshots from their website on the same day as when we purchased in the store in the same province (Ontario). The online pricing and availability of my selected items also had not changed throughout the week as I tried to work out a solution with *** about his quote and CAS online pricing.
  Fact 3: I fully initiated and requested to cancel the order, which took a total of 11 days/7 business days to process (requested on Mar 27 and refund initiated on April 7). ** ** **** * ****** ******** **** customers can choose to cancel an order for many reasons (including dissatisfaction), but confirming there was never a conversation nor was it “explained to me” that customers can choose to cancel if they are not fully satisfied. *** simply fulfilled my request, albeit very delayed.
  While these points above may not change the context of my overall experience, the reason I am making them is to question the *********** ** CAS as their responses seem scripted and frankly contain inaccuracies. ************ ***** *** **** ********** ***** ******* *********** ****** ********* ********* ***** *** *** ******* ******* ********** ***** **** ******* ********* ** **** * ***** ********* **** *********** ********* ******** ***** ****** *** ****** ** **** ****** ******* ** *** ** ** ******** **** ****

• Review fromG. A.

  Date: 04/04/2025

  1 star

  G. A.

  Date: 04/04/2025

  ********** ********* ********.
  *At the time of submitting this review, it's been 13 days and counting to resolve this defective brand-new dishwasher. Technician concludes there is irreparable damage to the dishwasher and was very likely dropped given the extent of the damage within.*
  **Sharing my note to CAS Teams (10 days in receiving a damaged 'brand-new' product)
  CAS Team,
  Its been 10 days since Mar 22nd when your team delivered a defective dishwasher to us (cracked 3rd rack, flooding from strong leaks during testing).
  Weve expedited this request given the need ******* ******** ********* ******* and this has caused more distress on our end just waiting for you to help resolve your lack of service.
  I consider myself a patient person and I have to say this is ridiculous despite whatever your CAS return/exchange policy says. Your team were great in selling, and then abandon your customers after the sale is done. Without you saying it, you clearly send the message youre on your own.
  It shouldnt be such a hassle to deal with defective products that you eagerly sell.
  I was a returning customer of CAS and based on this horrible experience with you, this will definitely be the last. *** * ******* **** ********** ************ ***** * **** *** *** ***** ** ** *** ***** ********* ** **** **** **** ** ********** **** horrible aftersales experience.
  *** ******* ****** ***** * ****** **** **** *** ** ******** *** ********* ******* **** ***** ********* ***** **** ********** You really get what you pay for.
  Cost savings at the expense of this stress.
  * **** ******* *** ** ** ********* *** ******* ****** **** ***** *************** *** ******* ** *** ****** **** * ** ********* *********** *** *** ******** ***** ******** ******* ****** ****** **** ********* 
  Wish I can say its been a pleasure doing business, rather its been the extreme opposite.
  Looking forward for this brand-new dishwasher from CAS to be useful and functioning.
  

  Canadian Appliance Source

  Date: 08/04/2025

  Dear ****** *****,

  
  

  Thank you for sharing your concerns with us. We regret to hear about the issues you are experiencing with your appliance.

  
  

  Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.

  
  

  We can see that a service call was assigned to ******* **** Appliance Centre on March 27th. The assigned technician has ordered a drain pump.

  
  

  Our Aftersales team have been in contact with you as well as the manufacturer with regards to the defective dishwasher.  Your file was escalated on April 07th.

  
  

  Kind regards,

  
  

  CAS

  G. A.

  Date: 08/04/2025

  Correct - CAS has been in contact mainly to apologize for the inconvenience.
  In glad to hear this matter has finally been escalated after 16 days since Mar 22 and to this day, I am still stuck with a damaged “brand new” dishwasher with no resolution in sight.
  I don’t understand what the delay is to diagnose and process the return. I need this appliance as soon as possible.
  ***** * ****** ** **** ******* ******** ****** *** been using office hours to get on the phone with the manufacturer and attending to the technician (visited twice already).
  Looking forward to a resolution on this.

• Review fromSylvia M

  Date: 03/04/2025

  1 star

  Sylvia M

  Date: 03/04/2025

  We have been getting a run around regarding delivery of a fridge, stove and dishwasher. Delivery was slated for today, April 3rd, and we spent a fair bit of effort cleaning our current appliances so they could go to people in need. Then no delivery arrived. When we called customer service, we received a ****** reply. We then called the local store manager, who promised to get to the bottom of the issue. Instead we received another phone call from a customer service manager who said they would look into the issue and get back to us. That hasn’t happened. * ***** ** ****** **** ****** ** *** ******* ****** ****** **** ********* **** *** *****
  

  Canadian Appliance Source

  Date: 08/04/2025

  Dear ****** *******,

  
  

  Thank you for reaching out to us to share your concerns.

  
  

  We regret to learn that your experience with CAS has not met your expectations. We always strive to deliver appliances promptly. However, occasional delays may occur due to circumstances with the manufacturer.

  
  

  Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?

  
  

  Unfortunately, we are unable to find an order under the information provided here. 

  
  

  Thank you kindly,

  
  

  CAS

• Review fromT. H.

  Date: 02/04/2025

  1 star

  T. H.

  Date: 02/04/2025

  ******* ** I recently purchased a new fridge that was sold to me as a floor / showroom model (meaning new). When it arrived, did not work, I got redirected to after sales serve team who then redirected me to contact manufacture (warranty). Turns out (this fridge had already been registered) -- so it was sold to someone else and had already been deemed as non repairable by the manufacture. CAS has not addressed this issue in that they resold a unit that had already been returned and deemed non repairable... and CAS has not even responded with any sort of solution to address this (can't even escalate to some sort of manager...) -- I've been without a fridge now for going onto 3 week... ******* ** ***** ********* no one cares at all with how after sales is done...
  

  Canadian Appliance Source

  Date: 08/04/2025

  Dear **** ********,

  
  

  Thank you for bringing your concerns to our attention. We are sorry to hear about the difficulties you are encountering with your Frigidaire refrigerator.
  
  
  
  Please note that Canadian Appliance Source does not manufacture the appliances it sells; as such, any functional issues fall under the manufacturer's warranty and are their responsibility.
  
  
  
  We can see that our After-Sales Team is in contact with you and the manufacturer. Your file has been escalated to the manufacturer.

  
  

  Kind regards,

  
  

  CAS

  T. H.

  Date: 09/04/2025

  To clarify, The issue that I have highlighted is that this unit had already been sold, had issues / repairs done to it (deemed as none repairable) and then (most important point) , it was sold again to me as a new unit (open box) but only recently moved from the showroom / display floor. I view this as squarely a CAS sales issue in that it was sold not as a repaired / refurbished unit. The manufacturer has been responsive and pretty good but it's the CAS team (whatever team would like to solve this) that seems to not want to take ownership of this false claim on this specific unit. The after sales communication and/or follow-up has been dismal and to be frank, very unhelpful (which is very unfortunate).

• Review fromAudrey S

  Date: 02/04/2025

  1 star

  Audrey S

  Date: 02/04/2025

  I spent nearly $10,000 on appliances from CAS, and this experience has been beyond frustrating. After months of waiting for my freezer to arrive, it was finally delivered—but left locked. The delivery team didn’t unlock it, and I have no way to access it. I don’t know if they took the key or if it’s inside the freezer, but either way, it’s completely unusable.
  To make things worse, they also disposed of my old freezer, leaving me with no way to store my frozen food—which resulted in hundreds of dollars in food loss.
  When I tried to reach customer service through multiple phone numbers, no one answered my calls. I finally got through via live chat, only to be told I’d get a call in 24–48 hours. When I eventually spoke with three different people, every single one insisted that I hadn’t removed the tape blocking the freezer door, completely ignoring the fact that the freezer was locked. The customer service was ****, unprofessional, and refused to take accountability. Mistakes happen, but how a company handles them matters—and CAS completely failed.
  For the amount of money I spent, I expected far better service. Instead, I got months of delays, a non-functional appliance, and zero urgency in fixing their mistake. ** ****** *********** ****** **** **** *******, be warned—if anything goes wrong, you’ll be left dealing with it on your own.
  Rather than waste any more time with CAS, we are paying a third-party appliance repair company to open the freezer—just to avoid dealing with them again.
  

  Canadian Appliance Source

  Date: 04/04/2025

  Dear ****** ******, 

  
  

   

  
  

  Thank you for bringing your concerns to our attention. We regret to hear of the difficulties you have experienced with CAS, as we always aim to provide the best possible service to our customers.
  
  
  
  
  
  According to our records, a Resolution Case Manager contacted you on April 02, 2025, to address these issues, and we understand the matter has been resolved.

  
  

   

  
  

  As a gesture of our goodwill, the Case Manager has offered you $100.00 in compensation for the inconvenience you experienced. Please do not hesitate to contact us should you require any further assistance.

  
  

   

  
  

  Kind regards, 

  
  

   

  
  

  CAS 

• Review fromS. R.

  Date: 01/04/2025

  1 star

  S. R.

  Date: 01/04/2025

  Customer Service Non-Existent – ****** ******* 
  I ordered a new range and ventilation hood from Canadian Appliance Source. While the range was delivered on time, I immediately discovered that the cooktop wasn’t working. I requested a replacement, and now it’s been five days with zero progress.
  The issue? Their sales team, delivery team, and "customer support" all operate in silos — completely independent of each other. This might be convenient for CAS, but it’s a complete nightmare for the customer.
  Their so-called “customer support” is nothing more than a call center. The agents are clearly not informed and have no authority. All they can do is direct you to email **************************************.ca — and then you wait. Calling the support line (option #3) is entirely pointless and offers no resolution.
  If you're considering buying from CAS, ** ****** — once they have your money, you’re on your own.
  

  Canadian Appliance Source

  Date: 08/04/2025

  Dear ******** *****,
  

  
  

  Thank you for sharing your feedback with us.
  

  
  

  Please accept our sincere apologies for any inconvenience you have experienced with your Frigidaire stove.
  

  
  

  
  While CAS does not manufacture the appliances we sell, we understand your frustration when functional issues arise, even in new appliances.
  

  
  

  According to our records, our After-Sales Team contacted you on March 29th to request a photograph of the serial tag on the range to facilitate a replacement.
  

  
  

  We received this information on March 31st, and our After-Sales Team promptly responded to schedule the new stove's delivery for April 2nd.
  

  
  

  We are pleased to confirm that the exchange has been successfully completed.
  

  
  

  Kind regards,
  CAS

  S. R.

  Date: 09/04/2025

  Yes, the item was eventually replaced. But your customer service support isn't truly one. They have no clue about the issues that I complained about nor able to provide me an update from the system. They are just a bunch of poor souls hired to front for the guys behind. Their response are consistently 'send an email to aftersales and wait for the response'.....can you tell if this is CAS's idea of customer support?

• Review fromK. H.

  Date: 28/03/2025

  1 star

  K. H.

  Date: 28/03/2025

  It clearly states on their website that when installing a new washer they will unstack old units, for this reason alone I went with this company. Once I paid it stated that all units must be unstacked for haul away. I have no one to unstack for me. My order was cancelled because they don’t do this even though it’s clearly listed as a highlight of the company on their website. Now I have no money to purchase a different unit from another business as my money is tied up for 4-5 business days. Customer service was no help and didn’t see an issue with this at all. **** **** ***** *** Would not recommend this company. They will be nice and tell you what you want until they have your money.
  

  Canadian Appliance Source

  Date: 07/04/2025

  Dear ****** *******,

  
  

  Thank you for contacting us and sharing your concerns. We regret to hear about the difficulties you have encountered.
  
  
  
  
  
  Please note that our team was informed that your previous washer and dryer were stacked.

  
  

  As only the washer's removal was requested, while retaining the dryer, we must inform you that our delivery personnel are unable to unstack appliances due to potential liability concerns, including the risk of damage.
  
  
  
  Your order was successfully canceled and refunded on April 7, 2025. 

  
  

  Sincerely,

  
  

  CAS

  K. H.

  Date: 08/04/2025

  My point is that your website clearly states that you unstack washes and dryer but you don’t. Not only that I was told my refund would be in my account in 4-5 business days. Yesterday (6 business days later) I received an email stating my refund was processed and I should see my refund in up to 7 business days! So we are talking up to 3 weeks to get my refund which is unacceptable, especially when I was told 4-5 business days

• Review fromRichard L

  Date: 28/03/2025

  1 star

  Richard L

  Date: 28/03/2025

  ** **** bought *** new oven and vent hood from these guys. Both look amazing, oven was just put in today, I installed the vent hood last week when we bought them. First off, the hood could not be delivered with the oven!!! Even though the total cost was more, the hood itself was not expensive enough to reach the free delivery threshold, pretty stupid I think. It's part of the same order, should be free delivery with the oven. 2nd, these guys scheduled the delivery of the oven and the hook up. THEY SET IT UP. Supposed to be Wednesday, can't till Friday they said, no one in our area until Friday. Fine set it for Friday. Now common sense says, to hook up a gas range, you NEED the gas range. NOPE, let's set up the hook up time for the morning and then set the delivery time for the afternoon. ***** **** ******** **** * **** ** *** ******** ******* ******* *********** Honestly a good price will only get you so far. ****** service and a blatant lack of common sense will never be covered by a price tag. ****** **** ****** **** ****
  

  Canadian Appliance Source

  Date: 07/04/2025

  Dear ******* *********,

  
  

  Thank you for your feedback both positive and constructive. We're sorry to hear that you had a negative delivery experience.

  
  

  CAS does not have control over how the delivery times are scheduled as the schedule depends on the delivery team's routing. We also do not book installation for GAS stoves.

  
  

  Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly? Unfortunately, we are unable to find an order under the information provided here.

  
  

  Thank you kindly,

  
  

  CAS

  
  
  

• Review fromAllison V

  Date: 25/03/2025

  1 star

  Allison V

  Date: 25/03/2025

  ** *** *** **** **** ******* The service is terrible. The delivery man refused to hook up the steam unit on the dryer because there was no hole in the piece of wood between the washer and dryer. That should be part of the job but he refused. So I called my husband to come home and do it. They were still here when he got home, it would have taken him less than 5 minutes, but they refused to wait!
  Now I’m trying out the washer and it’s wobbling back and forth. I’m pretty sure it’s not supposed to do that. I’m sure this isn’t the end of it. I talked to customer service a couple of times and got a very unsatisfactory response.
  

  Canadian Appliance Source

  Date: 07/04/2025

  Dear ******* *** ****,

  
  

   

  
  

  Thank you for contacting us to share your feedback.
  
  
  
  

  
  

  Please note that Canadian Appliance Source provides complimentary installation of both washers and electric dryers with the purchase of laundry appliances, which includes the connection of water lines and drain hoses.

  
  

  We also advise all customers to ensure that the installation area is prepared in advance.
  
  
  
  Regarding the issues you have experienced with your unit, could you please contact our After-Sales Team at **********@*****.ca and provide your order number?

  
  

   

  
  

  This will enable us to address your concerns more efficiently. Unfortunately, we were unable to locate an order using the details you provided.
  
  
  
  Sincerely,

  
  

  CAS
  
  
  
  

• Review fromAnil K

  Date: 25/03/2025

  1 star

  Anil K

  Date: 25/03/2025

  I bought all home appliances from them and the waterline for my fridge was not connected by the installers. I wrote many emails/calls and they were not responding on time after 2 weeks they are saying it is too late to send the installers. Also, there was a dent in my fridge, and called customer service and assured them that the price would be reduced for the defect. In Canada all the prices are plus the HST and these guys didn't admit that and they are saying it is with tax. I didn't see any price here including the taxes. Be careful dealing with these guys ** ****** ****** *** ****** *******
  

  Canadian Appliance Source

  Date: 07/04/2025

  Dear **** **************,

  
  

   

  
  

  Thank you for bringing this matter to our attention. Your feedback is highly valued.
  
  
  
  
  
  We regret to learn that your ********** refrigerator arrived with a dent. Our records indicate that a compensation of $400.00 was refunded to you on March 12th, 2025. Please allow 5-7 business days for the refund to reflect in your account.
  
  
  
  
  
  Regarding the water connection for your refrigerator, we understand that the installation was not completed due to a missing male/female connector for the existing white pipe.
  
  
  
  
  
  Sincerely,

  
  

  CAS