Reviews

This profile includes reviews for Routes Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Routes Car Rental has 8 locations, listed below.

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  Routes Car Rental

  5 - 3687 Nashua Dr Mississauga, ON L4V 1V5

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  Routes Car Rental

  3035 Orlando Dr Mississauga, ON L4V 1L6

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  Routes Car and Truck Rental

  2664 Leitrim Road Ottawa, ON K1T 3V3

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  Routes Car Rental

  3901 Mannheim Rd Schiller Park, IL 60176

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  Routes Car Rental

  8443 McCoy Rd Orlando, FL 32822

Review Details

• Review fromJasmine T

  Date: 26/07/2023

  1 star
  I rented a car for my mother in Calgary to drive to her appointments. She arrived 20 minutes before her rental time and the front desk people told her that in order to give her a rental they would need to see her "pink slip" from her personal insurance on her personal vehicle. There was no mention of this in the confirmation email we received when we initially rented the car. I later learned this information is deep in the fine print when you click into the contract through 2 different links. Even still, my mom was able to provide a copy of her pink slip, but was then told she had wait for a car to be ready. There were no cars and there was a lot of frustrated angry people who were in the same position as my mom. 2 hours later she still did not have a car and missed her appointment. when we tried to cancel the reservation they told us they were unable to do so and i had to contact the customer service line. I have emailed and called customer service multiple times no one has responded to me. This car rental left my senior mother confused and uncomfortable in a situation that should have been easy. She paid $40 for an **** to bring her to the rental agency and left without a car. ** ***** *** * ****** **** *** **** **** *** * ***** *** ***** This was has been one of the worst customer service experiences I have ever had.

• Review fromKatrina C

  Date: 24/07/2023

  1 star
  I wouldn’t give 1 star…..I booked a car and was all set to go,,only to get there and was told they don’t rent to Florida drivers! Left my family high and dry! When I booked I put in all my information and was told I was good to go even sent me more emails telling me to have a wonderful time visiting! Was rude and didn’t care about me being stranded with my family! I have never been so hurt and disrespected! Also to add they took my money though! We worked hard to make this vacation happen all for them to ruin the whole thing! We are not happy at all about this place and would never recommend them,they should have never excepted my booking if they don’t rent to Florida Drivers!!! 100% wrong,I still haven’t received a call or email or my moneys back!!! What a waste of a business!

• Review fromEric W

  Date: 22/07/2023

  1 star
  TLDR; Poor Customer Service, Poor Communication, and a “policy over people” type if mmmmmmm business. Here, the customer has no rights or voice against the almighty Routes policies.
  Booked through a third party app, Rental booking was CONFIRMED. Drove an hour with my whole family to pickup the CONFIRMED rental. They turned us away due to a policy that wasn’t communicated to us effectively, was unwillingly to talk about solutions with us, and put policy over people. We were out a rental and had no time to get a replacement before our trip. Routes AND our third party booking agency would not refund us or give us our CONFIRMED rental. We lost $500 because of a booking that should have never been allowed to be CONFIRMED. ***** ********* ***** ******** **** *** ******* ********* **** ******* ** ********* *** **** *** ******** ****** *******

• Review fromStephanie R

  Date: 21/07/2023

  1 star
  DO NOT RENT from this place!!! If I could give a negative or zero I would!
  First, the shuttle took over a half hour to pick us up (it’s stated every 20 minutes).
  Then we get there and they charge an additional fee for extra insurance because I used a debit card. I then placed a $500 deposit, which I have not received back and it has been 13 business days. When I signed the contract it was 3-5 business day hold. I called to complain to someone who did not speak English well and she said it’s a 30 day business hold and that it was my banks fault. They release the funds and the bank take another 15-20 days to get it to you. I have never had such a hold on my account and I rent cars often. So I’m still waiting for my funds. She told me she would not speak to me until I reached 30 business days.
  The last thing is the car needed maintenance and had lights flashing the whole time I drove, which really annoys me in my own car. It also had a low key fob warning that kept flashing. Do yourself a favor and spend a little more for a reputable company.

• Review fromIda D

  Date: 20/07/2023

  1 star
  I went through ******* to reserve and pre-paid for an SUV from Routes in Tampa by the airport for $306.14. Once we figured out that this location is outside of the airport, we found the shuttle location and waited. When we arrived, we waited in line again and then was told they did NOT have a reservation on file with our name and told us to call ******* to get a refund. I called ******* and they had to contact the location manager, and he told them that they would not refund our money because we were late getting there (past 3pm) and they offered us a different car and we had declined. They did NOT offer us anything and we were there for an hour, waiting in line, talking with them and waiting for the shuttle to go back to the airport to only get an **** at 3:30pm to take us to the airport. When I called Customer Service they just said, "Sorry for the inconvenience and the location manager declined the refund, there was nothing they could do". **** ** ***** ******** to gain a profit, literally lying about the situation and conversation to gain a profit. T*** *** * ******** ****** **** *** * *** ** **** **** * * **** ***** ** **** ** *******

• Review fromTheresa D

  Date: 18/07/2023

  1 star
  Same as other reviews, I went thru a reputable 3rd party for my car rental.
  When I arrived I was told it was additional money b/c I live in the same state as I was renting from . In addition, I have to pay them to use my own car insurance. I tried getting a refund and girl at counter said I had to go thru the 3rd party . Called them and they said routes has to release my money b/c we prepaid.
  I lost my money completely and had to put out more money for another car rental company.
  Never encountered this when renting a car !!!!!

• Review fromJerelyn B

  Date: 18/07/2023

  1 star
  Horrible service and transitioning from the airport to the rental car company. Never renting with them again

• Review fromGeovanny C

  Date: 18/07/2023

  5 stars
  Our experience was excellent. I'm so glad I ignored the negative reviews. All the staff we came in contact with was respectful, kind, and quick. Im **** preferred member but Routes rates were incomparable and decided to give them a try.
  We kept our own auto insurance and not once anyone tried to force us to get theirs.
  Another pro is that upon returning the vehicle the shuttle drops you off at your terminal so there's no need to take the train at the airport.
  ***** Family

• Review fromKari R

  Date: 17/07/2023

  1 star
  Calgary airport location horrible! Waited in line 45 to return car. Disorganized and a 15 minute ride from the terminal.

• Review fromKaren B

  Date: 15/07/2023

  1 star
  I rented from routes through cheap o air I picked them because they had the car size I needed . I had trouble with my tire pressure and had to add air when my key was messed up I returned to business and they told me I had to buy a new key fob because I damaged it when I told them no they took the car and refused to give me another one I had another day in Orlando and now am stranded . I was also charged $450.00 for another key . Please don’t use this company.