Business Profile

Collections Agencies

MJR Capital Services Inc

BBB Accredited Business B+Rated by BBB

Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for MJR Capital Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

165 total complaints in the last 3 years.
65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:18/04/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been calling me from 4 different numbers multiple times a day and I need it to stop immediately. I believe they can only call 3x a week not over 3x a day. They are not following the Ontario collection guidelines.
Business Response
Date: 21/04/2023
Dear
******* *****,

While we regret the
circumstances prompting your communication, we welcome the opportunity to
respond. We have investigated this matter in its entirety, and would like
to offer the following in response to the allegations presented to us through
the BBB website.

Upon review of your file and
our activities, we are in compliance with all applicable laws which I am
providing here: https://*****************************************.
Please note that contact attempts where we do not speak with you, or leave a
message for you, or email you do not count towards the 3 contacts. Also,
you will note in subsection 9, this prohibition only applies after we speak
with you which has not yet happened.

While we understand that it is
frustrating to be called by a collection agency, you have an outstanding matter
with one of our clients that requires your immediate attention. We urge
you to contact Mr. **********, toll free, at 1.************ e**** with
reference number ********. You will be asked questions to confirm your
identity and details of the matter can then be provided to you. Our team
is here to help you work out a resolution.

Thank you for bringing this
matter to our attention, and we look forward to hearing from you.

Thank you,
Julie

Julie Trautmann
MJR Capital Services Inc.
Customer Answer
Date: 21/04/2023

Complaint: ********

I am rejecting this response because: I have asked to no longer be contacted by phone which I can requests and the calls should not be coming from multiple contact numbers. This request has not been listened to. I will address said matter with the email you have on file only.

Sincerely,

******* *****
Business Response
Date: 08/05/2023
Dear
******* *****,

The
number was removed from your file on 25Apr and no further calls were made to
you, however, this phone number was also found on another file for a different
consumer account. We have removed it and you should receive no further
calls from us.

We
apologize for this oversight. If you receive any further calls, please
contact us at ******@**********.com attention ombudsman.

Going forward, we need to be more
thorough. We need ALL open accounts where the number is being
called.

Thank you,
Julie
Customer Answer
Date: 08/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:12/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company keeps ********* me via email and phone.
Up to 10 phone calls a day. Many hang ups.
They claim I have debts in my name with a financial institution.
I've requested they put me on thier do not call list, asked for supervisors contacs, asked for the details pertaining my so called account, and asked for them to send me something in the mail;
NONE of which were done.
I've made a complaint to the **** as well.
***** ******* ** **** ***** *** ********** ** ******* *** ******** ***** with thier persistence of calls using a *********** call center **** ****** ***** ******* trying to claim i****** debts and misrepresenting themselves.
Business Response
Date: 13/04/2023
Dear
Mr. **********

While
we regret the circumstances prompting your communication, we welcome the
opportunity to respond. We have investigated this matter in its entirety,
and would like to offer the following in response to the allegations presented
to us through the BBB website.

Upon
review of the phone calls you had with our agents, you demanded to know details
of the debt and expressed frustration with our calls. At no time did you
advise our agents to stop calling. For security and data privacy
purposes, our clients expect us to first verify that we are speaking to the
correct party before we disclose any details of the outstanding debt. The
verification process we conduct is similar to what you experience when you
contact your bank or other creditors.

The
information you provided to BBB matches the information we have on our
file. Your number has now been removed from the account and placed on our
Do Not Call List, however your matter remains outstanding, and it is your
responsibility to contact us to make payments on your account. You can
contact our manager, Mr. C., toll free at ************** ***** or via
email at **************************.
You will be required to verify your identity and then account details can be
shared with you.

Thank
you for bringing this matter to our attention.
Customer Answer
Date: 13/04/2023
I am rejecting this response because:
Your contact has been in email contact with me where I specified both requiring the details and requesting not to be contacted.
You saying that you need to verify my identity via a 3rd party call centre whos agents wont even identify who they are when in a phone call. Multiple times ive asked who is calling before i verify and they hang up on me.
I do not have any outstanding accounts with the **** ** **** ******. i have zero communications regarding the amounts this company is pursuing me for from its client.
The contact your providing me at the company is one who has not provided any requested information.
Until i recieve a legal document pertaining to the details of my debt.. im not required to pay.
I HAVE requested not to be called. Indicated they have false information. And to talk to Mr.C. supervisors.
** **** *** * **** *** **** ** ******
Also mjr capital or its conglomerates DO NOT STATE they record the phone calls. *** ** * ****** ** ******* *** ***** ****** ** *****
I did not consent to be recorded. And I was not notified.
I Requested the ********** or ******* details regarding these so called credit operation so i could check the validity of all this, all which have fallen to deaf ears.
until I'm provided details. And not just MJRs tracking number. MjRs action is fraudulent and criminal.
I've requested multiple contacts. And now I'll be asking for thier LEGAL Teams contact *** ** ***** **** **** **** ** ****** **********.
Initial Complaint
Date:05/04/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These guys keep calling my phone. They call daily asking for someone who isn't in possession of this phone. The last time we spoke, I told them they have the wrong number, no one by that name is at this contact number. But they continue to call, and sometimes they'll just hang up. I have their number blocked, but they keep ********, or using different lines **** **** ******* I just want them to stop calling me.
Business Response
Date: 11/04/2023
Dear ******* ***,

While we regret the
circumstances prompting your communication, we welcome the opportunity to
respond. We have investigated this matter in its entirety, and would like
to offer the following in response to the allegations presented to us through
the BBB website.

Our staff are trained to remove
wrong numbers from our files, however, in this particular case, the agent who
held the file with your number did not follow our procedures and calls
continued in error. We apologize for the resulting inconvenience.
The telephone number you provided in the BBB complaint has been removed from
our files and placed on our Do Not Call List. The agent has received
disciplinary action and retraining.

Thank you for bringing this
matter to our attention.
Customer Answer
Date: 11/04/2023

I have reviewed the response made by the business and find that this resolution is satisfactory to me.
Initial Complaint
Date:30/03/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Oct 2022 we received call regarding an *** ***** bill that was paid directly to ******* ***** and the account was closed in good standing. MJR Capital refuses to accept my emailed receipt of payment from my bank.
Business Response
Date: 04/04/2023
Dear ******* *****,

While we regret the
circumstances prompting your communication, we welcome the opportunity to
respond. We have investigated this matter in its entirety, and would like
to offer the following in response to the allegations presented to us through
the BBB website.

Our staff are trained to
request proof of payment information and have it verified, however, our agent
in this matter did not follow the correct process, and you received additional
calls. We sincerely apologize for this error.
We have verified with our
client that your account was paid in full, and we have closed our file.
We have also shared this example with the team so that similar occurrences are
properly and promptly handled by our staff.
Thank you for bringing this
matter to our attention.
Customer Answer
Date: 04/04/2023

I have reviewed the response made by the business and find that this resolution is satisfactory to me.
Initial Complaint
Date:27/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since March 20, 2023 I have received 6 phonecalls from these people. I understand that legally they are only allowed to call 3 times in a 7 day period. That is double the legally allowed number of calls. ***** * ***** **** ** *** ***** ******** ******* *********, I will settle for no more calls from them, ever again.
Business Response
Date: 30/03/2023
Dear ******* ********,

While we regret the
circumstances prompting your communication, we welcome the opportunity to
respond. We have investigated this matter in its entirety, and would like
to offer the following in response to the allegations presented to us through
the BBB website.

Please note that call attempts
that are not answered are not counted as contacts. In our two contacts
with you since 10Jan2023, you hung up on our agents.

As per your request, your
number has been removed from our files and placed on our Do Not Call
List. However, we have an outstanding matter that requires your immediate
attention, and we need to communicate with you as soon as possible.
Please contact our manager, Mr. Ali T, toll free at ************** ***** or
via email at *********************.
You will be required to verify your identity and then account details can be
shared with you. Should you wish to communicate via email, our client
requires that you agree to an email waiver. We look forward to your
prompt response in this matter.

Thank you for bringing this
matter to our attention.
Customer Answer
Date: 30/03/2023

I am rejecting this response because: calls that go through to my voicemail are still a contact. **** *** ***** **** **********. I will pass this on to the government agency who regulates your services. ** **** *** **** **** ******** * ********
Initial Complaint
Date:22/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This morning I received a phone call from this financial institution, and a young woman that wouldn't provide her name told me personal information regarding myself before confirming who she was speaking to.

She told me I had a collections item with ******* financial, *** ******* * **** ** ******* *** ***** **** ** **** ******** *** ******** ** * ***** *** ***** ** ** **** **** *** *** ********* ***** **** *********** ********** ******
Business Response
Date: 23/03/2023
Dear ****** ****,

While we regret the
circumstances prompting your communication, we welcome the opportunity to
respond. We have investigated this matter in its entirety, and would like
to offer the following in response to the allegations presented to us through
the BBB website.

MJR’s agents are trained on the
various rules in each province and territory. We reviewed the phone
recordings, and our agents provided the name of the creditor only after you had
asked. No personal information or account details were released.
This procedure is in compliance with the regulations in your province.

Please note that your matter
remains outstanding, and it is your responsibility to contact us to make
payments on your account. Please contact our manager, Mr. Craig
C., toll free at ************** *****, and he can assist you
further. We look forward to hearing from you so that we can bring a
positive resolution to this file.

Thank you for bringing this
matter to our attention.
Customer Answer
Date: 23/03/2023
I am rejecting this response because:
She told me ****** **** had a collection item with ******* financial. That is releasing personal details and information without confirming who she was speaking to. I never confirmed I was ****** ****, which means she could have given my personal details out to anyone.
**** ** ******** ******* *****
I won't be paying the collection item.

Business Response
Date: 29/03/2023
Dear Mr. *****

Thank you for your
comments. We reviewed the calls again and found that our agents did not
divulge any details to you other than what they were permitted to share.

The decision on
whether or not to pay your account is yours, however, the account remains
outstanding and avoiding payment impacts your credit. You can contact us
at our toll free line, **************, and ask to speak to ******* ** ********* ****
Initial Complaint
Date:21/03/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business keeps calling me asking for someone else, I have told them at least 30 times that I am not this person & to please stop this **********. This has been going on for over a year, if you block the #, they call back with another one. **** ** *********** ********** * I do not owe any outstanding balances on my credit cards. **** *** *** ********** ********** ** ** ********* ******* * **** ****** ** **** **** *** **********. I do not want to ever hear from them again. I am sincerely asking for your help with this matter.
Business Response
Date: 23/03/2023
Dear *** ******,

While we regret the
circumstances prompting your communication, we welcome the opportunity to
respond. We have investigated this matter in its entirety, and would like
to offer the following in response to the allegations presented to us through
the BBB website.

Multiple accounts for the
consumer we are trying to contact have been assigned to MJR by various credit
grantors over an extended period of time. For whatever reason, your
telephone number was associated with this consumer. In response to your
complaint, the telephone number that you included in this complaint has been
added to our permanent Do Not Call List. You should receive no further
calls from MJR. Please note that there are several phone numbers
associated to this consumer’s file. If you are receiving calls from MJR
for any other number, kindly email us at ********************* attention Ombudsman. Please include BBB ********** in the subject line,
and include any other numbers belonging to you so that we can promptly address
this matter.

Thank you for bringing this
matter to our attention.
Initial Complaint
Date:16/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company has bought my debt from a credit card agency and is contacting me to remind me to pay my bill, I have explained my financial situation to them and they are simply ignoring everything I say.
The texts I am now receiving include the option to opt out, however this is not being respected and they are continuing to **** my phone with dozens of duplicate messages within seconds of each other . * **** ********* ** ***** *** **** *** ** **** ** **** *** ******* ** *** ***** * ** ***** ***** ******* ***** ** *** **** ** **** ***** *** **** **** ***** They are fully aware of the situation I am in and when I will be able to pay. I was completely honest with them and am cooperating as much as I can. * ** *** ******* ** ** ***** for them to provide the option to opt out only to not respect when I choose to not receive texts.
I would like for them to leave me alone, ** * **** ******* ******** ** ***** ** ** *** **** ** **** ** * **** ** ****** *** ** **** ***
Business Response
Date: 23/03/2023
Dear ***** *******************

While
we regret the circumstances prompting your communication, we welcome the
opportunity to respond. We have investigated this matter in its entirety,
and would like to offer the following in response to the allegations presented
to us through the BBB website.

MJR has
not purchased your debt from the ****; your file is assigned to an agency each
time your account falls into arrears, and calls to remind you to make a payment
are then initiated. While we understand that repeated calls can be
frustrating, our agents also advise you when your payments need to be made so
that they reach the **** on time.

MJR
also uses text messages to remind consumers about upcoming payments to be made
and payments missed. After investigation, we found that we only sent one
record to our gateway provider, but the provider sent out 4 messages on
15Mar2023. We sincerely apologize for the resulting inconvenience to
you. We did receive your opt out option on 15Mar2023; it was immediately
actioned and your record was properly updated. Our company is working
with our provider to identify and address the root issue.

We have
since put your file on hold to allow you time to make a payment. Should
you require assistance, please contact our manager, Mr. Aly S., toll free
at ************** *****

Thank
you for bringing this matter to our attention.
Initial Complaint
Date:08/03/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been calling me for the past 2 months every day 5 and 6 times a day. Most times it is from an automated call saying "We are not able to take your call right now please call us back". When a actual person calls they ask for my name and when I reply they just put me on hold. They are sending me *********** emails to call them back as well. I told them multiple times now to stop calling me. **** ** ********** ***********
Business Response
Date: 15/03/2023
Dear ***** ********,

While we regret the
circumstances prompting your communication, we welcome the opportunity to
respond. We have investigated this matter in its entirety, and would like
to offer the following in response to the allegations presented to us through
the BBB website.

MJR is a collection agency, and
two separate credit grantor have each assigned an outstanding matter involving
you in our office. As such, two separate teams have been trying to get in
touch with you. I also reviewed the call recordings between MJR and your
number; at no time were we told by you to stop calling. While we understand
that receiving collection calls from our organization can be frustrating, we
are contacting you with the intent to help you resolve your outstanding
debts.

We will comply with your wish
to stop receiving calls and emails from MJR, however, both matters remain outstanding
and require your immediate attention. We will mail you a letter for each
account which outlines the amount owed, payment options and the contact details
of the agents handling your account. It is in your best
interest to contact us and make payment arrangements on these files. Our agents
are trained to assist you in finding workable options. Should you
wish to contact us, please call our main toll free number ************** and
ask for a manager. Please have your reference numbers available so that
we can promptly serve you.

******** ***** ******
*********** ******* ********

Thank you for bringing this
matter to our attention.
Customer Answer
Date: 15/03/2023

I have reviewed the response made by the business and find that this resolution is satisfactory to me.
Initial Complaint
Date:31/01/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This collection agency has been calling me 3-4 times per week and leaving me voicemails of a message in which it is for a person who's name is different than mines. And other than that, i never received a "demand notice" or a "collection letter" before they started calling.
Business Response
Date: 06/02/2023
Dear
****** ***** ******

While we regret the
circumstances prompting your communication, we welcome the opportunity to respond.
We have investigated this matter in its entirety, and would like to offer
the following in response to the allegations presented to us through the BBB
website.
It is not our wish to contact wrong parties, and as such MJR’s
policy is to immediately remove wrong numbers from our files. In this
particular case, we were only made aware of the wrong number through your
complaint via the BBB website. Once received, we removed your
telephone number from our file. You will receive no further calls from us
in this matter.
Thank you for bringing this
matter to our attention.
Julie
MJR Capital Services Inc.
Customer Answer
Date: 06/02/2023

I have reviewed the response made by the business and find that this resolution is satisfactory to me.

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MJR Capital Services Inc is BBB Accredited.