We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Delivery Service

Purolator Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

This profile includes reviews for Purolator Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Purolator Inc has 37 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.15

    Average of 116 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • ken m

      Date: 02/07/2025

      i was home when the delivery guy came with a heavy parcel. he did not give me time to get to the door. he left a slip to say it can be picked up at their city location. he had this slip already filled out so that tells me he didn,t want to deliver it as it was heavy. i have him on cctv. didn,t bring the parcel to the door only the slip. totally unacceptable. i,m blaming purolator *** ******* ***** ******* *** ****. hire more drivers *** *** ****** ***** ***** ******

    • Elizabeth D

      Date: 19/06/2025

      I am a retired and always home. Purolator never delivers and never leaves a slip to say they have been here. I walk an hour round trip to pick up my parcels. ********** ****** *** *** **** ********

    • SRI G

      Date: 26/05/2025

      Purolator was selected to deliver ** ********* passport. ** **** ** * *** ** **** **** ********* ** *********** ** *** ******* **** ** *** *** ***** ** ** ******* Delivery was expected to be on 26th May 2025. I was tracking closely so that ** **** wouldn't miss the delivery. It was abruptly changed to "unable to deliver" within 15 minutes from "out for delivery". We have got video footage showing, no one even walked to our door during that time frame. Customer Service doesn't tell the reason for "unable to deliver" and rescheduled for tomorrow. **** ** **** *** ** ****** * ******** *********** ** **** ** ***** ******* **** ********* ** *** *** ******** *** *** ** *** ***** ******** ***** **** * ********* * ** *** **** ********** * ***** ***** *** ********* ** *** ** *** ***** ********** **** ** ** **** ***** **** ***** *** *** ***** ******** * ****** ** ***** ** *** ****** * ****** ** *** **** * ******

    • Olena S

      Date: 13/02/2025

      I was quite pleasantly surprised last two times by delivery to my apartment door by Purolator. They would never deliver but always leave a sticky note We missed you, even if you were home.
      There were times I would refuse to order if they were listed as a delivery company.
      However, this time I am very appreciated for the timely delivery to my door.
      Hopefully they continue this way and there is a hope, as their depot is too far for pick up.
      Thank you Purolator!

    • Corrigan R

      Date: 13/01/2025

      There driver ************ signed my name and left the package. Why require a signature if you're going to have the driver sign for it and leave it?

    • Benita B

      Date: 02/01/2025

      Horrible service for delivery. I ** ******** *** couldn’t get to the door fast enough before driver left. Virtual assistance is horrible. I tried calling to get status of my redelivery request and was on hold for 1 hour 55 minutes before my call was disconnected before I was able to speak with an agent.

    • Roger H

      Date: 23/12/2024

      * ***** **** ** **** * ** **** ******* They repeatedly lost my package and you can’t communicate with them

    • Rhonda K

      Date: 22/12/2024

      We used the same vendor for 3 packages and 2 arrived before the first delivery that was sent on December 6. Weather delays was the issue. We were told there were 36 trailers to be unloaded and they are doing 6 a night. We went back to the main office in winnipeg to be told that they have over 50 trailers to be unloaded and that we can expect sometime by the end of the month. I advised it was a Christmas gift and I was told oh well blame ****** **** We also had a recent delivery and then received notification that the package was attempted but we were not home. Had to drive down and pick up when it was inconvenient ** ** ******* ** ***** ******* ********** ****** **********. We were home all night and checked our cameras and no delivery. I told the purolator staff that and she said that she hears that a lot *** ***** **** *** ****** ** *** ********** *** ***** *** *****  We had no choice as the vendor used them.

    • Todd S

      Date: 17/12/2024

      Purolator is very frustrating to deal with. They have circular automated customer service by phone or online that never actually get you to assistance. They have been dishonest sighting bad weather as the reason for delayed shipments however that message was 2 weeks ago and has not been updated since. The real reason for their delay is due to high volumes because of the ****** **** strike. If they were just honest about it I would understand but since there has not been bad weather across Canada that would cause any delay for the past 2 weeks they are simply just ***** to their customers. Obviously they do not run there business based on integrity. ** **** ****** ** ******* **** *** ***** ******* *** *** ** ******** ***** **** **** *** *******

    • Cheryl W

      Date: 17/12/2024

      **** ****** My parcel was suppose to be delivered dec 10 by the end of the day it was on a bad weather day in london. **** next day ** ****** ****** in london *** the weather wasn't bad. Still saying bad weather. Fri December 13 still waiting the purolator truck came up my road delivered my neighbors parcels not mine it's still on a weather delay no date given. * **** ***** **** *** Today is the 17th of December and I am still waiting.

    Purolator Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.