We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Delivery Service

Purolator Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

This profile includes reviews for Purolator Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Purolator Inc has 37 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.15

    Average of 116 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • The Angry V.

      Date: 15/08/2022

      Extremely **** service reps and tracking information is not updated. ****** *********** ** ** ********** ****** ****** ** **** *******. If you pay extra so the shipping you are wasting your time and money. ** **********

    • John W

      Date: 13/08/2022

      every time ****** uses them to deliver my product and i ended up picking up myself at a Purolator store closed by or cancelling my order if is far. they have my buzzer number but they never use it, they only put a piece of paper by the front door and said they missed me that i wasn't home, but the fact is i work from home and expecting the package, and i have double checked if my buzzer was working properly and is perfectly fine. this has happened so many times and i am sure it has happened to others as well but the question is why are they still in business? they should be out of business or bankrupt! there are so many carrier companies out there and why people still using them? are they much cheaper perhaps?

    • Jillien V

      Date: 12/08/2022

      **** **** **** ******* * ****** ***** The drivers doesnt care. Unlike the drivers of other carriers, they have the initiative to call the customers. Purolator doesnt. And when I called customer service, they didnt care at all that the drivers doesnt care. They just repeatedly told me that they dont give out phones to the drivers. The thing is, I am expecting a delivery today. My mom is the one in the buzzer code. My mom told me that it rang once, not even the whole duration, one ring and then they turned it off. Who can answer a phone call in one ring? What's the use of a phone number listed if they're not gonna call? And their customer service is useless. They wont do anything. And if you ask them questions, they'll hang up. Im even surprised businesses use them as carriers. They're the only ones I know that doesnt call when they cant find the address, or know the buzzer or anything. They dont even leave a notice unlike other carriers. Such a disgrace.

    • Dianne C.

      Date: 05/08/2022

      Purolator, when I lived in Winnipeg, was fine but in the small town I live in now, the sorting facility an hour away needs better people with common sense. Constant missed connections, even when my packages have been there several days.

    • Amber M

      Date: 21/07/2022

      Amber M

      Date: 21/07/2022

      ************************************************* They Lost two packages, provided no delivery confirmation, then lost my claim on the packages. Have been on hold twice for over 1/2 hour trying to talk to someone. Claimed they contacted me by email and phone twice but they did not. Totally inexcusable as I provided my phone number and email twice during customer service chats. Have written this entire review while on hold. I have an extension number for the agent but no way to dial it from their menu. ********** I am frustrated beyond belief. Will never use PUROLATOR if I have a choice.

      Purolator Inc

      Date: 19/08/2022

      We will contact the customer directly to follow-up in regards to their service concern.

    • Cam W

      Date: 14/07/2022

      Cam W

      Date: 14/07/2022

      This is only the second time I have used Purolator and the last. They are owned by *********** and cannot deliver to a *********** box number? I live out of town and the only currier that delivers is ***. It has been two weeks since the package has been sent, and has had 14 attempts of delivery?? I have not received any calls from Purolator or the shipper, total definition of incompetence!

      Purolator Inc

      Date: 05/08/2022

      We will follow-up directly with the customer in regards to their service concern.

    Purolator Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.