Complaints

This profile includes complaints for Hometurf Lawn Care Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hometurf Lawn Care Inc

  7123 Fir Tree Dr Mississauga, ON L5S 1G4

• 

  Hometurf Lawn Care Inc

  55 Airpark Pl Guelph, ON N1L 1B2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hometurf Lawn Care are undoubtedly the most unprofessional service I have ever dealt with. Unlike other lawn services I have used, they didn't call to notify me of a service the next day. This was in May, I believe. I had a 100 foot garden hose on the lawn, and they either sprayed and fertilized it too or didn't do a third of the lawn. I called to ask them why they would operate this way. Why wouldn't they ring the doorbell? Why wouldn't they call in advance like other lawn companies? There was a reapplication and a promise to call the day before.
  
  They called yesterday (July 10) to let me know that the application would happen today, but I forgot and left the same garden hose on the lawn. They either sprayed and fertilized it or didn't do a third of the lawn. I called and got awful customer service as usual. Eventually, I got a message confirming that the hose had not been sprayed but the whole backyard had been treated. How could that be possible? How can a whole lawn be sprayed when a 100 foot garden hose is sitting there?. Anyway, I called and finally got a manager, who kept interrupting me and talking over me and then dug deep into her customer service training to ask me to not raise my voice, which I had to do because she kept interrupting me and talking over me. I told her that I wanted my services cancelled and a refund for the remainder, ands he said "no". She kept saying that they were going to rectify the situation and that the technician is coming back; I said that no one told me that. I asked why they cannot ring the doorbell like other services; she said that they are not trained to do that, even though other companies do it. The lawn analysis also says that there is crabgrass in the lawn; there is definitely no crabgrass in the lawn, as there isn't even a dandelion. I reiterated that I wanted my services cancelled and a refund for those services yet done. She declined.

  Business Response

  Date: 13/07/2023

  Thank you for your feedback.  One of our team members will follow up with you.

  Hometurf

   

• Initial Complaint

  Date:05/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We tried Hometurf services in 2013 but the quality of service and end results were not as good as we had hoped. Weeds were not removed properly and it was clear that care was not taken to tend to our yard. Therefore, my husband has been tending the lawn himself for the following 9 years. Last year, my husband had surgery so we decided to try their service again but still did not do a good job. We did not join the program this year (2023).
  
  However, 2 months ago their associate left a bag of grass seed on our front door. I told him we did not join the program but for some reason, he said we still needed to cancel it.  I asked him to please cancel it for me and he  took the bag with him and left. 
  
  On May 23, 2023 I saw a bag of grass seed on our front door again so I took the picture and sent an email to their company mentioning that we did not join their program this year. I requested to have them to check their system in case there was an error and asked to send an associate to pick up the bag. No one replied to my email so I called them and finally had a returned email response stating,  "Thank you for contacting us. Per your request we have cancelled your account. We hope that we can work with you again in the future.  Should you have any questions or concerns please let us know.". 
  
  With this response, I thought we were done with this issue! However, I received another email stating "Your Hometurf account is currently more than 30 days past due and has an outstanding balance of $294.82." and Yesterday I received another email asking more ….$300.60 …
  
  why should we pay if we didn’t join their program!!!!!!
  
  Hope you could resolve this for me. Thanking you in advance.

  Business Response

  Date: 06/07/2023

  Thank you for reaching out to us regarding your concern.  One of our team members will follow up with you.

  Hometurf

   

• Initial Complaint

  Date:28/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received mail saying I owe HomeTurf money for services that I didn’t sign up to. Even after I was told they cancelled the account I never signed up to. Looks like other customers have complained of the same issues with HomeTurf here on BBB.
  
  I am not one of their customers. I used them last summer and service wasn’t good so I did NOT sign up with them again.
  
  A couple months ago, one of their service guys showed up at my house by surprise and began spraying my lawn without asking. I told him to stop as I didn’t order service this year. He told me to call in to customer service which I did and the lady on the phone said that the company automatically renewed me. I did NOT authorize a renewal with this company. Again, I didn’t sign up with Hometurf this year.
  
  I asked for them to correct this mistake. She checked with her manager and the manager said that I didn’t have to pay anything and that the service has been cancelled now on their end. Nobody has visited me since. I thought issue was resolved.
  
  Yet, today 2 months later I’m still getting an invoice from Hometurf for $374,53. This must be another mistake by them.
  
  I have sent them an email to ask again for cancellation/correction of a mistake they made. With written confirmation.
  
  I’m also filing this complaint here with BBB because I have little confidence they will fix this correctly and cancel the incorrect invoice I received.
  
  Account: ********

  Customer Answer

  Date: 13/07/2023

  They responded to me last week saying that I do not owe anything. They had not updated their systems yet so an incorrect letter was sent to me with incorrect funds. 

  They did confirm I owe nothing now. So I’m fine with that. 

• Initial Complaint

  Date:27/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account number is ********. I have not authorized, approved or requested any service from Hometurf for 2023. In April 2023, I noticed an individual on my front lawn. I confronted them and told them that I did not sign up for any services in 2023. I then called the Hometurf head office to confirm that I did not sign up for any services in 2023. They indicated that no charges would be made and that they hoped I return in future years. Despite the conversation, they continue to call me, send me emails and letters demanding payment on an arbitrary amount. I spoke to them again over the phone, and responded to their emails to no avail. It is now June and they continue to ****** me via telephone calls and letters demanding payment. Their negative billing tactics are distasteful and I would like them to stop ********* me and to not trespass on my property again.

  Business Response

  Date: 29/06/2023

  Thank you for reaching out to us.  One of our team members will follow up with you.

  Hometurf

   

  Customer Answer

  Date: 03/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I have not received any feedback from Hometurf.  Furthermore, I would like their feedback to be through the BBB messaging system so that it can be documented.  I do not wish for them to contact me as their verbal feedback is inconsistent with their actions.
  
  
  
  Sincerely,
  
  
  
  **** ***

  Business Response

  Date: 11/07/2023

  In order to resolve this matter we will need to speak with you.  Please follow up with a call to our office at your earliest convenience 1-888-791-8873

  Hometurf

   

  Customer Answer

  Date: 13/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ***

• Initial Complaint

  Date:21/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a lawn care package through Home Turf in 2021 (our ID is ****** **). We opted to have our weed spraying portion of the package turned into a credit to use in 2022. In 2022 we called them and told them that we didn't need grass cutting but simply wanted to use up our remaining weed spray credit with no further services required in the future. We had since moved on to a new lawn care service which they were aware of. The credit with home turf was used in full as agreed upon in 2022.
  
  We did not order, commit to, or sign any contract to receive any service in 2023. Over the past couple months, we have received random receipts in our mailbox for spraying for ** ********** *****, Kitchener which is a street over from us and not our home address. We didn't think anything of it and assumed the team had dropped the receipt off to the wrong house.
  
  We just recieved an invoice in our mailbox with our correct address on it and charges for all of those sprays for ** ********** now applied to our address and account. We called right away and they are trying to claim that we need to pay for services we did not request or agree to.
  
  They are threatening to keep these charges on our account and therefore affecting our credit score. This is completely unacceptable. Could you please assist in getting these charges dropped from our account?

  Business Response

  Date: 21/06/2023

  Thank you for reaching out to us.  One of our team members will be in touch with you to review your account.

  Customer Answer

  Date: 22/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because this is simply a system generated message
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 29/06/2023

  Customer has been in contact with our office, made payment and the issue has now been resolved.

  Thank you,

  Hometurf

• Initial Complaint

  Date:20/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hometurf technician came to my property and applied my first treatment of 'B - Weed Control' and 'C - Late Spring Fertilizer'. I am not happy with the treatment because some of the fertilizer was spilled onto my deck and my potted herbs (which were on the deck). I called into customer service asking for cancellation and refund, but this was refused. I asked if it was in the terms of conditions (TOC) where it states a refund is not possible. The agent told me it is part of the TOC. I asked for a copy of this TOC but I have yet to receive it in my email inbox. I also do not see any of such wording on my statement.
  
  I told the agent that I am not able to consume the herbs because they have been applied a fertilizer and weed control product. She told me she would consume the fertilized crops as she does it at her home too. This is not acceptable to me and negates the possibility that my herbs were contaminated with weed control product. Does Hometurf endorse that plants which were applied the fertilizer and weed control product would be suitable for human consumption? If so, I would like to obtain that in writing.
  
  Lastly, she insisted she would process the refund if the problem persists after the second application. She asked for a second chance to fix the problem. This contradicts the no-refund policy as she had explained. There are inconsistencies during this phone call with regards to no-refund policy or the consumption of tampered crops from my garden. The agent should not be providing health advice. There was no apology offered from the misapplication of weed control and fertilizing products. The whole conversation was rushed and I felt belittled. I would like to ask for a refund, a copy of the TOC and a response to whether Hometurf endorses the consumption of herbs after application of their weed control and fertilizing products.

  Business Response

  Date: 20/06/2023

  Thank you for contacting us.  One of our team members will reach out to you to resolve.

  Customer Answer

  Date: 27/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Thank you for reaching out and offering the refund. I haven't received the refund yet and I do not know whether to expect a cheque or a refund issued to my original form of payment (credit card). Since it has been 10 days since I started this complaint, I didn't want this to close without resolution. Kindly process the refund.
  
  
  
  Sincerely,
  
  
  
  ******* ***

  Business Response

  Date: 19/07/2023

  Thank you for following up with us on this matter.  We have reached out to the customer and resolved this matter and a refund was issued on 07/10/23.

  Hometurf

   

  Customer Answer

  Date: 19/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The refund I received on 7/10 was $141.83. I paid $249.12 on 5/11. The refund I received is only 56% of what I had paid. I believe I made this complaint immediate after the 1st (out of 5) application.

  While I expected a full refund, even if the business is only refunding the prorated amount, it is not clear how the amount of $141.83 was derived.

  Can you please explain? I appreciate your help looking into this matter.
  
  
  
  Sincerely,
  
  
  
  ******* ***

  Business Response

  Date: 25/07/2023

  Hello Mr Lau,

  Your refund was based on services rendered so far for the season and refund was for those not yet completed, as discussed when you spoke with our team.  We are happy to discuss/explain again.  Please contact us at        1-888-791-8873 if you would like to review further.

  Hometurf 

   

   

  Customer Answer

  Date: 27/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  In your response, you claim that:

      (1) refund was based on services rendered so far for the season and

      (2) refund was for those not yet completed, as discussed when you spoke with our team

  For (1), please show an itemized list of which services I was rendered so far. Your team has come to my property once only. I believed I paid for 5 applications. Why is that the refund amount only 57% of the cost I paid? Is the first application more costly than the other? This concern was clearly written in my previous response and you had not acknowledged it. I do not see this as an adequate response.

  For (2), this is simply not true. No one had explained that to me. All I got from the 15 second phone call was that whether I want my refund, where I responded 'Yes' before the call ended. Nothing else was discussed. There was no timeline nor expectations discussed. In fact, this refund did not arrive until more than 10 calendars after the aforementioned phone call.

  
  
  Sincerely,
  
  
  
  ******* ***

  Business Response

  Date: 14/08/2023

  All refunds have been applied to the account. Our Customer Service Manager will follow up with you again to review the breakdown that was sent to you via email.

  Customer Answer

  Date: 15/08/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. I do not wish to spend my time and follow up any further.
  
  
  
  Sincerely,
  
  
  
  ******* ***

• Initial Complaint

  Date:20/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled with HomeTurf Lawn Care, Mississauga last year with price of $323.91. Everything was fine last year. In the beginning of this spring, I got an invoice of $429 which shocked me. It was an increase of roughly 33%. Not sure if we ever had inflation of that high in Canada.
  I called them to negotiate but they disagreed to offer me close to what they offer last year. I decided to cancel it. They told me that it would cost me roughly $200 for cancellation. I assumed they are just *********** me, but this week, I received an invoice in the mail, asking to pay $167 for one visit. I called them but they refused to reverse the charges.
  I am looking for help to get this issue resolved.
  
  Acceptable Resolution: This charge should be removed.

  Business Response

  Date: 20/06/2023

  Thank you for reaching out to us.  One of our team members will follow up with you to review your account.

  Thank you,

  Hometurf

   

  Customer Answer

  Date: 20/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Home Turf told me that they sent me 3 reminders for this auto renewal (one in October 2022 (email), One in February 2023 (mail) and one they left on my door when they provided service my lawn. I never received any email or mail from Home Turf. When I asked them to resend me email (which sent me last October), they declined to do so. They mentioned that before this last service (May), they did two more service so these are charges for 3 services. They also confirmed they did first service in March 2023. It hard to believe that they did lawn care service in March when the lawn was covered with snow. 

  Home Turf offered me final cost around $100 but I disagreed. I offered them if it is $60-$70 I can pay but not $100,

  If they agrees for $70, I can pay them online. 

  Please advise me.

   

  Much Appreciated BBB helps.
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 17/07/2023

  Thank you for your feedback.  One of our team members will review your account and follow up.

  Hometurf

   

  Customer Answer

  Date: 18/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: After discussion with Hometurf yesterday, I completed the payment of $80 as per their request. They also confirmed that they have received it. 

  I have not received any payment receipt as of now from Hometurf. Once, I receive that receipt, we can close the case. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 18/07/2023

  The receipt for the $80 payment was sent on 07/17/23 and a PDF has been resent today 07/18/23. If you have any further questions please contact us at 1-888-791-8873.

   

  Customer Answer

  Date: 19/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:16/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother has cancelled Hometurf's services many months ago. They treat her lawn without her permission and leave her with a bill. She has contacted them repeatedly and cancelled her account, yet they keep coming to the house. Now she has a balance for services she did not want and were done without her consent. There is an inconsistency between the bill they have sent and the amount they disclosed over the phone. The bill says $357.24 but over the phone they say it's $283.39. Regardless, it is outrageous for her to pay for treatments that she didn't consent to. She should not be held responsible for these charges.

  Business Response

  Date: 26/06/2023

  Thank you for bringing your concern to our attention.  One of our team members will reach out to you to review your account.

  Customer Answer

  Date: 28/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because they are still holding my mother Mrs ***** *********** liable for these charges. They haven't provided any documentation that shows her authorizing these services. I have ******** my email communication with the manager Desiree B., thus far. 
  

  Sincerely,
  
  
  
  ***** *********** *** ***** ***********

  Business Response

  Date: 11/07/2023

  We have reached out to you by phone and email to resolve this matter.  Please contact us at your earliest convenience.

  Hometurf

  Customer Answer

  Date: 17/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response for reasons listed below.

  1) I clearly stated in a previous email to Ms B. that "I would prefer all communication to be VIA EMAIL for transparency purposes." Yet the company continues to call the house numerous times, leaving messages on the answering machine to pay the amount due.

  2) In my last email to Ms B. I asked for proof regarding emails she claims were renewal notices sent to "************@*****.com" I also asked for any contracts that were signed consenting to their terms and agreements. None of which I have received.

  Moving forward, I want all communication to occur through the BBB ONLY. We no longer want to speak to HomeTurf directly. 

  Sincerely,

  
  
  
  ***** *********** *** ***** ***********

  Business Response

  Date: 18/07/2023

  -Hello Ms. ***********, in order to resolve this concern we need to speak with you, which is why we continue to contact and have to leave voicemails if no one -answers.  Please contact us at 1-888-791--8873

  Customer Answer

  Date: 25/07/2023

  
  
  Complaint: ********

  This BBB platform will be the only acceptable method of communication. What you intend to say over the phone can simply be written here. You still haven't provided the documents I requested in our previous exchange. 

  
  Sincerely,
  
  
  
  ***** *********** *** ***** ***********

  Business Response

  Date: 31/07/2023

  Below is the email that was sent to you outlining the dates the renewal emails were sent. Also our program is continuous which means it is the responsibility of the customer to call in or send a note requesting cancellation. On May 19th a free respray was requested which indicates the service was not cancelled. 

  Hello,
  Please have customer refer to emails sent since last October regarding her account. A renewal email was sent to ************@*****.com on the following dates:
  • October 31, 2022
  • November 7, 2022
  • November 10, 2022
  • November 11, 2022
  • March 10, 2023
  • March 14, 2023
  • March 15,2023
  • March 16, 2023
  • March 17, 2023
  Each email sent stated “ As a reminder, as a continuous lawn care customer, we will automatically re-apply your program yearly. Just let us know at any time if you wish to cancel to avoid future charges”
  Also, our office received a call on May 19th from Mrs asking for a respray of weed control. The respray was completed on May 24th.
  Billing will remain on file until paid.
  Thank you,
  
  Desiree B.
  Customer Service Manager
  Hometurf Lawn Care
  ** ************
  ** ************
  ***********

  Please let un know if you have any further questions.

  Hometurf

   

   

  Customer Answer

  Date: 18/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  No autorenewal emails were received. Do not just send a list of dates. Attach the original emails that were sent. The only emails I have received from you are from June 14, 2023 onwards

  
  Sincerely,
  
  
  
  ***** *********** *** ***** ***********

  Business Response

  Date: 23/08/2023

  We contacted customer via phone to try to discuss the account and try to resolve but were unable to connect.  Mr. *********** called in today stating that he would like to resolve and is happy to discuss the account. We were able to come to a resolution and account will be paid today. 

• Initial Complaint

  Date:13/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Hometurf a/c # is *******. I have been with them for a few years but find their prices have increased annually, so have cancelled my account about January of this year or late dec. last year.
  I was surprised to find a bag of seeds at my door and a bill charging me for the service. I called Home Turf as I had not renewed my order. They said they have no record of my cancellation and that I am liable for the amount owing. $230.39 + int. 4.53. I have tried to resolve this with them but
  to no avail. Hope you might resolve this for me . Thanking you in advance,
  *******

  Business Response

  Date: 14/06/2023

  Thank you for your past patronage.  The charge has been removed and the account has been closed. 

  Hometurf

  Customer Answer

  Date: 14/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *********

  p.s. Thank you very much for your prompt resolution to my problem. 

• Initial Complaint

  Date:13/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not agree to renewing account called and cancelld they still came and did service after recieving several adds all winter to renew account they say is automatic which I never agreed to .

  Business Response

  Date: 13/06/2023

  Dear ******* *******

  Thank you for submitting your concern.  One of our team members will reach out to you to review. 

  Hometurf