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Business Profile

Online Retailer

Knotty Knickers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Knotty Knickers monthly subscription several months ago, and I have been charged every single month since, but never received a single package from them. When I tried to contact them, the "customer service" gave me a bunch of weird canned responses, and were no help at all. When I try to log into my account to cancel my subscription, it now tells me that my account does not exist. * ****** ** ******* **** ******* *** ****** *** ******** ***** **** **** **** ********** ******* ********* *** ******* ** ******** ** *** **** ********** ** * *****

  • Initial Complaint

    Date:26/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not want this service--apparently it is auto charged and sent to a former address monthly, but I can't confirm receipt, only the charges--and I cannot cancel using the email system for feedback. Please cancel--immediately!

  • Initial Complaint

    Date:21/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two sets of 3, and one of the pairs (my favourite pair :( aesthetically) had a small hole in the lace. They arrived almost 4 weeks ago, around august 30. I figured if I was carful it would still last quite awhile but they’re underwear, and the hole has gotten quite large already. This is not because they are too small, they fit perfectly.

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two packs of knotty knickers approx June 16. After not receiving them, they say they reissued, again I didn’t receive, asked for a refund and they reissued. Tracking number says delivered but I have yet to receive them. They are directing me to take action with the ****** **** who is as confused as I am. I would be happy to receive the product but would prefer a refund at this point.

  • Initial Complaint

    Date:26/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of boxers from these people, and they are not true to size. All they did was give me a credit to buy another pair of boxers, which again we’re not true to size. They refused to give me a refund and that’s all I want is my money back

  • Initial Complaint

    Date:10/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 14th and 25th 2023 I spent over 170$ on bras and underwear from knotty knickers and most if not all items don't fit. I have have reach out and they sent me the same items but different sizes in hopes those would fit but nope. So now I have spent all this money and nothing fits, I again reached out and simply asked for a refund. They have yet to respond in anyway.. it's very frustrating that a Canadian company would do this. I did some research and turns out there have been many complaints in regards to nothing fitting and their sizes being wrong.

  • Initial Complaint

    Date:25/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out over 20+ times just to be ignored. They have not fullfilled my 179$ order and conitinue to ignore me. They have only refunded me a measley 44.96 when i spent 179$ how is that fair
    I did not recieve any product or refund or anything. ****** ********** **** ******* *** ** ***** **** ** **** * ******* **** ** ***** ** *************** They dont even provide tracking number. Or emails that it shipped. What kind of business doesnt tell you they shipped. Or a tracking number for that matter.

  • Initial Complaint

    Date:22/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 25 2023 I purchased a mystery pack of XL women’s boxers from Knotty Knickers. I received the mystery pack of all XS boxers. I reached out the first time 4/13/23 and have repeatedly been emailing and requesting a refund. I have emailed with several different employees and all are saying they will not refund me. They told me they would send me the correct XL pack after I denied their offer of a coupon code to order again… I silly told them not to do that , I just want my money back. They sent the pack anyways. It says delivered on their tracking link but I have not received anything from them and I reached out AGAIN and they are still saying they cannot refund me. It was $24.99+tax.

  • Initial Complaint

    Date:03/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have canceled my subscription two times on the Knotty Knickers website and this company continues to send me the horrible product and continues to charge my credit card. The company has no phone number listed to speak with anyone directly. The only course of action that can be taken is to dispute the charges with *****

  • Initial Complaint

    Date:17/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb 3 2023
    Order for 74$
    Item received was not what i purchased. Sent photos of website advertising item I purchased along with photo of item I received. Did not want to reimburse or send correct item.

Knotty Knickers is NOT a BBB Accredited Business.

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