Reviews

Review Details

• Review fromJane C

  Date: 24/10/2024

  1 star
  purchased 4 pair of underwear during a buy one get one deal. I ordered all 4 pair 3xl. When my order arrived, I was disappointed with the quality as they felt cheap. One pair tore after one wear as well as the significant sizing difference between two pair of exactly the same sized underwear. I sent an email to knotty to show them the torn pair as well as the sizing issue and long story short, too bad so sad for me as they don’t want to do good on their products. **** would not recommend. Poor quality and poor customer service. *** *********

• Review fromKristin B

  Date: 15/10/2024

  2 stars
  Ordered three pair to try on and one was too large. I emailed requesting to swap or get a refund and was told they can’t do refunds because of the type of product… despitw the website clearly states you can get an exchange or refund up to 14 days after order. The underwear I tried on had a seam running right up the middle in the front, which was horribly uncomfortable. So now I have three pairs of underwear I can’t use or get a refund for.

• Review fromPaula C

  Date: 06/10/2024

  1 star
  I arrived from vacation and couldn't find the package they claimed it was delivered. On the delivery confirmation from the courier there was a picture of my building from the outside, but no package was found which is impossible because I have a regular mailbox, a closet made with password for deliveries like this, and a concierge, and I checked them all.
  I contacted them September 15th to let them know, and they only offered a 20% to replace the order. But why would I pay twice? After I said I was expecting a new shipment or a refund, they stopped responding me. Unacceptable.

• Review fromAthena Z

  Date: 03/10/2024

  1 star
  size chart is ******** inaccurate. I have a 25 inch waist so went for their XS panties that say they fit 23-24 inch waists for a more fitted look. I was swimming in them. the bra sizing is ******** inaccurate too, extremely loose ill fitting bras in the smallest size, even though I was right on the cusp of being a M and ordered a small. I emailed and they were so unhelpful, I explained I don't want a credit and they basically said too bad that's what you're getting, and the credit amount wasn't even the full amount I paid. absolutely worst experience ive had with a company, their marketing ** ** ********* saying money back fit guarantee! what they forget to mention is they're gonna be dismissive barely help you if it doesn't fit give you no money back and then give you a ******* **** *** credit. never been more disappointed in a company. I was so excited for the Halloween designs but im just donating them, ***** ****** *** **** ***** hopefully able to dispute the charge with my credit card company with how ********* and unhelpful this company is.

• Review fromKeisha E

  Date: 26/09/2024

  1 star
  * ***** ******** ****** ******* ******** **** **** ******** They have a "money back fit guarantee", I ordered 10 pairs of boxers that were on sale for a subtotal of $120 following their size chart. The boxers were WAY TOO BIG. I could not wear them under my clothes as I had intended, and contacted them. They said they could not take back the other 9 boxers that were still in their original packaging but they could issue me a refund. Well, they did NOT in fact issue a refund. They only gave me a credit for HALF of my subtotal. When I questioned about them not giving a full credit and telling them it was false advertisement, they simply chose to ignore my email and made no further contact with me. I will NEVER order from them again *** **** ****** ******** * **** *** ** ** *****

• Review fromAmanda G

  Date: 14/05/2024

  1 star
  Have had my subscription for over 2 years. The quality of the underwear is horrible now and it is impossible to cancel your subscription. I can't access my subscription on their website, all it shows is my address on file and the past ones sent out. There is no way to delete or edit you subscription or card information.

• Review fromVictoria P

  Date: 13/05/2024

  1 star
  ****** * ******** *** I placed a large order using ****** as the payment method. I got a tracking number that day but it never moved status and then 5 days later I get a email saying my order was canceled by their fraud department and I needed to send a pic of my photo id with address and name to match my order. Okay no problem it’s been sent but here I am paying for an order and k have no order number or tracking number. Was told to email in a few days. ***** ******* ***** ******* * ******* *** ******* **** **** ****** ** ***** **** ****

• Review fromBreanna J

  Date: 07/03/2024

  1 star
  I ordered the pad friendly boxer and compression bralette set. My order total came to $29.37. It’s been a month and I have not received my order. I have not received an email saying it was shipped and no tracking number. I contacted them and they asked if my address was correct (it is). Then they said it was lost in the mail. My items are now sold out. I was told to pick out something price equivalent to replace my order. So I picked a top and bottom (to replace the set I originally wanted), which are buy one get one free. So it would be price equivalent. They told me the items I picked were more than my original order (they were not). And sent me a coupon code for my new order. I used to coupon code and I still got charged for the whole order! So now I’ve spent $60 and I have not relieved my original order AND I paid full price for something to replace it.

• Review fromHeather D

  Date: 20/02/2024

  1 star
  Ordered from them on Feb 16,noticed that I ordered the wrong size by accident. Emailed them but customer service isn't available on weekends so heard back on Feb 19th stating they can't change the order,mind you it didn't ship at that point. Emailed again,no reply till Feb 20th. Shipment is out and can't cancelled,yet again emailed and feel like it's pointless. Now I'm stuck with panties I can't even use.

• Review fromSierra M

  Date: 16/02/2024

  1 star
  False advertising with a “free tattoo” campaign that was in fact not as advertised but was giving a discount towards a tattoo. Refused to refund me when I realized this is not as advertised. I requested a refund on many different occasions and they flat out refused.