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Business Profile

Plumbing and Heating

Superior Plumbing & Heating

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Superior Plumbing & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see

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Superior Plumbing & Heating has 10 locations, listed below.

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    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:15/04/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Superior Plumbing and Heating to clear a slow draining kitchen sink. A plumber attended while my wife was home alone and toured the house, identifying other handyman tasks that he offered to come back and do under the table (drywall work, and offered to move an exterior shutoff valve). My home security cameras show that the plumber entered my driveway at 10:17 and left my driveway at 11:09 - less than one hour total. They did not replace any parts or use any specialized equipment other than a drain snake and a shop vac. They charged $734.

      After the plumber snaked our drain, our dishwasher was damaged and no longer drains properly. It worker perfectly, then the plumber came, and then it no longer worked. I contacted the company about this and they claimed that it was impossible and just a coincidence.

      Before the plumber left, he asked my wife to leave a five star ****** review. She left a review while he was still in the house looking over her shoulder. She later changed the review from positive to negative. The broken dishwasher is not even mentioned in the ****** review.

      The company called me several times and offered to refund us $134 if we took down the ****** review. I said I would wait for the partial refund and talk to my wife about her review. After we received the $134, my wife edited her review to reflect that we received a partial refund.

      Superior Plumbing then sent me an email stating they have sent me to ***** Debt Collection (even though I don't owe them any money). They also attached a Cease and Desist Order purporting to be from their legal department saying they are going to sue me if I don't remove the review.

      We never would have left a ****** review in the first place if their employee hadn't ************ my wife in to leaving one before he left our house, and now they have falsely sent us to collections and are threatening to sue us because they don't like the review.

      I would like my credit report corrected, and an apology.

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our undermount kitchen sink started coming apart from our granite countertop. I was very sick and called the first company with the best reviews. They came and re-attached the sink, charged me $2000. When I finally came out of bed and saw it, it was crooked and had silicone everywhere. Called them to fix it, they tried to convince me I had a wooden countertop when it's granite, and eventually came and redid the work. One week later sink collapses, breaking the pipe underneath. Called them again, they come and fix everything again. Five days later we go to use our 2 month old dishwasher for the first time, it won't drain. Call company to fix, they refuse to accept responsibility. Call another plumber to fix, he quickly figures out that the new pipe they had to attach to the sink wasn't trimmed at all and went right past all the drainage holes from the other pipes completely blocking them. On top of all this, they braced the sink wrong from underneath, causing the bottom of our cabinet to break.

    • Initial Complaint

      Date:05/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec. 28, 2023 Superior installed a furnace, humidifier, and thermostat. I paid $1,525.00 for the humidifier ahead of time on Dec. 26 with ****. I paid for the furnace with **** on December 28. Superior charged my **** $1,525.00 for the humidifier a second time on December 30 without my authorization. I phoned Superior repeatedly to point out their mistake and get reimbursed for the money they charged my **** on Dec. 30. They refused to pay me back. I was told that a manager would call me but this hasn't happened.

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issue was low water pressure only in kitchen tap. First visit on April 12/23 invoice states kitchen faucet install and supply. Invoice was $889.29. Some improvement for a few months but then pressure decreased again. Next visit on Dec. 4th, 2 shut off valves replaced at my request although the invoice states 3 valves. No investigation of the problem- the aerator was not checked, the spout was not disconnected to inspect the water screen. The invoice this time was $508.50.
      The plumber said the problem was a faulty water softener.
      A few days later a friend noticed the low pressure and unscrewed the spout with his hands and found a small screen 1cm in diameter clogged with dirt. He cleaned the screen, reconnected the spout and the flow was immediately restored.
      I called the company later in December and talked with a manager or supervisor, explained the situation as described above. He said he would reduce the charge by $250.00 and give us a free estimate on future work!

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have an under the sink ******* Model *** (approx. new cost $500-$600) sump pump that stopped working. On Dec. 11, 2023 I placed a service call to Superior Plumbing. A plumber came to look at it and we were advised we were to replace it with a better stronger pump with metal fins that would grind the grease up. Along with this, new pipes and better installation of these pipes was needed. We were told only a Master Plumber can do this job. A service agreement was written up for $3785.50 with a 50% deposit of $1,892.75 was charge to my ****. We received a call that the Master Plumber would come that same day. After several delays on Superior’s part the Master Plumber came the next day. As soon as I saw the Master Plumber carrying, on his dolly, a box containing the EXACT sump pump ******* Model *** and commercial grade pipes, I knew that Superior has been untruthful and taking advantage of ***** *********** people. Superior had broken our service agreement. I told him that he was not do this job and proceeded to call Superior Plumbing to cancel my business with them. I asked for a FULL refund less $99 for the service call. On Dec. 21, 2023 my **** was only credited $1, 055.26 AND Superior’s Manager has told me via a phone call that they are charging us 25% of the FULL price as a “retainer fee”. We called another plumber (no Master Plumber needed!) who did the job for way, way less and no pipes needed to be changed as there was nothing wrong with the ones that are there! Superior Plumbing still owes me $837.49 towards my ****!

    • Initial Complaint

      Date:22/11/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * ** *** ***** ******** **** ***** *** ********** ** ******* *** ***** *** ** ***** ***** *******************************************************************************************************
      We needed a BASIC PLUMBING SERVICE: install a shower mixing valve and install a ******** shower drain. Everything was previously roughed-in and walls were down to the studs. ALL MATERIALS WERE PROVIDED BY US. We were issued a quote from this company for $4,996.00 *** * ***** ** **** **** ** ***** ************* ******* I OWN AND OPERATE A CONTRACTING BUSINESS and I habitually sub-contract this task to plumbers. As such, I am VERY familiar with various plumbing scopes of work and the associated costs, per standard industry pricing (with some variation, of course). The quote they issued me was inflated by 900%. Three business days after the site visit, I was put into collections for a service fee. No service was rendered. When the associate (who was NOT A PLUMBER and could not understand the nature of the work that we wanted done) arrived at our property, he spoke on his phone for 90mins before finally issuing us a quote for the work.

      **** ** * ********* ******* **** *** **** ******** ****** ******* ******* **** ** *** ****** ******** ****** *** ** ********** *** ****** ***** ******** **** **** **** * ****** ** **** *** ******* *********** **** ******* ****** **** **********

    • Initial Complaint

      Date:25/09/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed a kitchen faucet installed. I called them and they said it's a 99.00 trip charge and the plumber will provide a quote for the work. THEY SAID NOTHING ABOUT A MINIMUM JOB FEE OF 399.00. THey said if I go ahead with the work, the service call fee is removed.....

      The plumber comes and I sign the doc that I agree to the service charge and him providing the quote. He then says "our mInimum fee is $399.00" EXCUSE ME???????????

      ****** * ********** ******** ********* If I was told at any time there was a "minimum fee" They would NOT have stepped a foot on my property.

      they expect me to pay them 99.00 and I will not pay this. If they have A MINIMUM FEE FOR A JOB...they need to advise the customer of that., **** ****** They said they'd look at the job and provide a quote. There is no quote. IT'S A MINIMUM FEE OF $399.00 to replace a faucet? ****** *********** 
      The plumber left my house and expected me to pay him that service call and said the company will call me to get payment. I will not PAY A CENT!!!. *** **** ******* ***** ** ** ************* If they have a minimum fee for work, THEY SHOULD ADVISE YOU OF THAT WHEN YOU SET UP THE SERVICE CALL!!!! Not tell you they'll look at the job and provide a quote.

    • Initial Complaint

      Date:26/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the business June 20 and requested a plumber to my rental home at *** ***** * ** ******** Ontario. The main pipe to the water pump was leaking severely and needed immediate repair. The water pmp had to be turned off leaving my tenants without water.
      Someone came that day, looked at it and said he needed to order a special pipe. The next day he said it hadn't come in. The following day he called and he said it still hadn't come in. That was odd because my tenant went to **** ***** and found a galvanized pipe like he needed for $50. I called the next day and I was told it was going to cost $1900 plus tax. I would be required to pay a deposit. I was given an email address by the plumber, so I e-transfered $300. I was told the following day the plumber was going to come between 5 and 7pm ( when the tenants would be home from work ). My tenants waited for him to show but the plumber never came. I was forced to call numerous other plumbers until I found one to come and do the repair. Three days those tenants did not have any water!!! I want my $300. back. The tenants said when he first showed up, he sat in the van for 45 minutes. They warned me in case he was going to charge me for his time while not doing anything. I just want my money returned as I have to pay my plumber actually doing the work that Superior Plumbing didn't do.

    • Initial Complaint

      Date:24/04/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked this company to fix a sink drain that was backed up. They wanted to charge $111 to show up, and remove that charge when I agree to the work. They didn’t tell me there was a $450 MINIMUM quote, so I was told even though the job is simple to do, it would cost me $450 Plus Tax to complete the work. Absolutely unreal. I paid the $111 and told them to leave. * **** ****** *** ***** ********* ***

    • Initial Complaint

      Date:07/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A visit to block a kitchen sink resulted in
      ** ******* *** * being charged $500.00 and nothing accomplished. We
      agreed to the $99.00 estimate charge and a $500.00 step 1 charge. After
      being told we needed to go to step 2 at $2486.00, we immediately stopped
      the work. ** ****** **** ** *** ***** * **** *** ** ******** *** ******** ******* Several hours later we applied baker soda and boiling
      water to the sink and cleared it ourselves for $5.00. The cost of the
      baking soda. ** **** ** **** **** ***** ********* ** *** would like to
      receive compensation of $300.00 as 'Daniel' wasn't here above 45 min.
      His machinery broke down also and he had to repair it on our front porch
      creating a mess of rust. A follow up email to see if we had been
      satisfied arrived later in the day and I sent a strong comment stating
      we were very unsatisfied with the work. The following morning I received
      a call from ************ asking the same question regarding the
      plumber. I again said how dissatisfied we were and were taking the
      matter further. Hence my reporting this to the Better Business Bureau.
      ** *** *** ******* *** **** **** ***** ***** ********* *** ********** 
      having cleared the blockage with a $5.00 box of soda **** ****** **** * ******* *** *** **** *** ********* **** ** **** *** ***** ** ***** ******* ** ***** ******** ****** *** ** ***** **** ****** ***************** ** ** **** *********** We would like a $300.00 refund
      as absolutely nothing was accomplished by this company and we know we
      have to forfeit the $99.00 + time served by so called "Daniel". * **** **** ** ***** ********* **** ********* ***** * ****** ** *** ********* ********* **** ********* ** ********* *** ****** *** ******** *********** ** ***** **** ** ******* *** * **** ****** ** ******* *** * **** ** ***** ******* ** *** ****** ******* ******* **** ***** ****** *** ******** *** ***** ** **** ****** **** **. Looking forward to
      hearing something positive from you.

    Superior Plumbing & Heating is NOT a BBB Accredited Business.

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