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Business Profile

Plumbing and Heating

Superior Plumbing & Heating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing and Heating.

Complaints

This profile includes complaints for Superior Plumbing & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see

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Superior Plumbing & Heating has 10 locations, listed below.

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    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon snaking and a camera to see the issue, we were told that we had a complete collapse of the main sewer line due to tree roots crushing the clay pipe. The initial fee was $1412.00 for the inspection. We were told that we would have to replace both the sewer line in our house and outside to the city property. This would be $36,000.00. We were told they could repair within 5 days. By the seventh day without the use of a working toilet in our residence. They contacted ******* *** for locates and didn't specify a 24-hour emergency it took 7 days to have the locates completed. Once the locates were received, the company came out on September 28th to begin the work. One subcontractor, one small excavator. Our house is over 60 years old and we have one tree on our property and one on city property. It took 3 days to dig the hole. On October 3rd, we were told that the pipe they were digging up was decommissioned. The company called in **** ****** to snake and camera and realized that there was a Y in the pipes and they dug up the wrong line. This disaster went on for until October 8th when they completed the job. 2 days later we had another back up and contacted the Superior Plumbing. They said they would be back on October 16th to fix the job. With the continued issues I contact the City water department and paid for them to come investigate the city line to ensure there were no blockages and within 5 minutes they snaked and camera the line and found the issue was just where the line comes into the house.
      I contacted another plumbing company in the process for another quote and they told us the job was not up to building standards, they didn't advise us to get a permit and damaged the city line in the process. They put a 4" pipe into a 6" clay pipe and currently the line is leaking water into the ground.
      We have paid Superior Plumbing for the job and will not have them back to fix there mistake.

    • Initial Complaint

      Date:08/09/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Monday, August 29, I asked for a quote to repair a leaking faucet. The plumber came over to assess the repair and quoted me $1,162.00 plus taxes with 50% ($656.00) down, up front. I felt the quote was kind of expensive, but I gave him my **** card number. One hour later (around 5pm) I cancelled the work order which was scheduled for the next day. It was at that point I was notified about a "retainer fee of 25%" of the original price... and that I was going to be charged that amount for cancelling. I should have been informed about this charge earlier. In our initial conversation I was told about a $90.00 service charge, which I agreed upon and that I'm still willing to pay. I was told about the retainer fee AFTER I had cancelled* **** ** * ****** I called the next day and refused to pay the retainer fee, the secretary just shrugged it off. I called and asked for the Manager, Jason, every day that entire week in order to resolve this issue... he is always unavailable. I have not signed and DID NOT SIGN ANY agreement that makes this transaction legally binding. What is this "25% retainer fee" and why are they charging me ??? **** **** *** ***** ** ******* *** **** * ****** ************* * ******* *** *********** ****** ** **** ******** ******** ******* *** ***** ******** **** ***** *** * ****** **** ***** ***** ***** ******* ******* ** ******* ********** ** ********* I would very much appreciate the BBB helping me resolve this issue with Superior Plumbing (Mississauga office). I would like a total of $566.00 ($656.00 minus $90.00) refunded back to my **** card by Superior Plumbing and I will not settle for anything less. Please help !!!

      Customer Answer

      Date: 29/09/2022

      Yes, I’ve heard from this ********* company.  The manager, Jason, called me

      after I had left a message stating that I had filed a ***** complaint with the BBB.

      I was then credited my owed money ($544.00), back to my **** card the very next day.

      This has been resolved to my satisfaction.

       

      Thank you so much for your alliance and having my back on this.

    Superior Plumbing & Heating is NOT a BBB Accredited Business.

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