Reviews

This profile includes reviews for Superior Propane's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Superior Propane has 26 locations, listed below.

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  Superior Propane

  6750 Century Ave Mississauga, ON L5N 2V8

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  Superior Propane

  287 Kenmount Road St. John's, NL A1B 3P9

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  Superior Propane

  14820 123 Ave Edmonton, AB T5L 2Y3

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  Superior Propane

  1366 Main Street, West North Bay, ON P1B 2W6

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  Superior Propane

  63 Roydon Place Ottawa, ON K2E 1A3

Review Details

• Review fromCliff M

  Date: 04/07/2023

  1 star
  ******** , wont answer emails, phone calls, we can called last spring 22, were told they would pickup their tank in Oct 2022, finally picked up end of june 2023, it was in our way , all winter couldnt plow , park our boats,etc, now they want 141.25 for fee for pickup,! ***** *** **** ******** **** ****** *** ****** ** ***** *** **** *********** **** *

• Review fromMicah F

  Date: 26/06/2023

  1 star
  Superior Propane is the ***** provider of residential propane in Ontario. They have complex service agreements that effectively create a perpetual agreement that cannot be canceled by the consumer without paying minimum $250 penalty. They purposefully stagger tank rental renewal and price agreement dates to force cancellation penalty. It makes no sense to not have one without the other, but you cannot cancel at the same time without penalty.
  They will charge you a "Tank Pick-up" fee of $250 that is not in your agreement.
  They will add amounts owing to your account, never invoice for the amount and charge late fees for charges you know nothing about.
  They will double bill you.
  They will increase your rental fee - 20% in my case.
  They will try to force you into renewing price agreement by quoting hyper inflated non-agreement price. In my case, buying 2500+ L annually, $1.62 / L or agree to price term at $1.08 / L, while market pricing was $0.74 / L.
  For us it cost $750 in penalty fees to stop the price gouging and months to get rid of them.
  ** *** *********** ******* **** ******** ******** ****** ** *** *** ***** **** **** * ****** *** **** *** **** ********** *** **** **** ***** ****** * **** **** **** ****** **********

• Review fromBen Z

  Date: 20/06/2023

  1 star
  Really bad service. I have been with this company for propane delivery service to my cottage in Huntsville for 7 years. Delivery schedules were delayed from time to time without any notice. Last month I scheduled an appointment (required by the company) for all the propane equipments inspection ( at least once every 10 years) and I drove 250KM for the appointment. The guy supposed to show up in the morning between 8:30-noon, but did not without any call (as always). I called the customer service twice. The first time, the lady told me he was coming and should be arriving at any time. After 12:00pm, I called again and they said they tried to reach the relevant department and asked me to wait. Later they said: I will call you back as soon as I got an update. An hour later, the customer representative called back and said because their truck was broken, they were unable to make it (???). Because of that, they said, you have to book a new appointment. There is no penalty (***, who should pay penalty???). ***** *** ******* ** *** ****

• Review fromAstrid K

  Date: 07/06/2023

  1 star
  **** ** *** ** *** ***** ********* ***** First of all you better read your service agreement carefully. It is the most one sided agreement ever with all obligations on the Customer and no level of service guaranteed by them. Also the "Term" actually translates into a lifelong commitment to them as they can match the price of any other supplier even after their term is up and retain your agreement! ********* ** *** ****** ******** ****** ***** ** *********** ** ** ******** ******* ********** **** *********** 

• Review fromDyan S

  Date: 24/05/2023

  1 star
  There is a resent change to this Company,
  I ordered propane for my home in Hope BC they told me I’d have a delivery by the 20 th of May or before. called them on the 22nd asking them when I’d get a delivery they said they’d call the corrignator and let me know. I had to cancel my family coming for the weekend cause I only had 8% left in my tank. I was used to getting propane delivered the next day or 2 nd day
  I’m still waiting for a response as to when I’m getting a delivery.
  Question? Am I able to get propane delivered by someone else other the Supperior?

• Review fromKelly H

  Date: 02/05/2023

  1 star

  Kelly H

  Date: 02/05/2023

  Superior Propane had switched my meter with me neighbours meter at installation when the townhouses were built. Called to ask why my bills were so high and asked for an investigation - month and a half later and weekly asking it was finally done. Got a credit but they won't give me my bills that were supposed to be mine before the switch and how they got to my credit number - also can't budget or split the bills with my now roommate who has moved out - Katie the ********* manager has been a nightmare to deal with and tells me I will get them when Superior can - she would just sit on the phone and sigh and groan at me, telling me I don't understand how much work this is yet it took them 2 weeks after they looked at my meter to decide my credit but won't give me the details and will not call anyone who lived in the townhouse before me to rectify this situation - I moved in April 2022 FYI. No one from Superior has treated me with respect or solved this situation since I called in November 2022. Superior has terrible reputation in ********* - probably because they blame other people for their problems and in my case won't take responsibility for the meter switch and blames the company who put the propane pipes in and Katie told me my walls would have to get ripped out to figure out who is to blame for the meters being switched.

  Superior Propane

  Date: 05/05/2023

  Were sorry for the confusion and frustration this may have caused. We have investigated, taken steps to prevent further misunderstanding, and have credited the account. For further support, we can be reached at ****************************************

• Review fromRobert H

  Date: 18/04/2023

  1 star
  I bought a home that had a Superior tank. The lease cost was to high(close to 25% of the price reconition tank pre year). They have no buy out option. Removal fee was $250 plus they want to charge for 2 more months after the removeable. Said it would removed i two weeks. That afternoon tank was removed and they damaged the copper line. It been 4 months and few phones nothing been done and they still holding back funds they own me. And the line is still damage.

• Review fromBrett G

  Date: 21/03/2023

  1 star
  They give you bills that are not yours an your camera is the proof they were never there then over charging when your locked in ** ******** ******* *** *** ****** ****** ** ******* *******

• Review fromEric L

  Date: 06/03/2023

  1 star
  I have to agree with all the 5 reviews from 2022. With us they have gone further by accusing us of buying propane from some other supplier when we keep telling them we are not using much fuel in the winter because we are in warm US states from Nov to May. Nope, they would rather insult us than to listen. Unfortunately our street was not serviced by natural gas or we would have switched years ago as our furnace was capable of burning natural or propane gas. We have now switched to heat pump which is a lot cheaper and cleaner, but the main reason for getting rid of Superior Propane was because of the poor service and being called a liar. Also, as other reviewers stated they are gouging us $249.00 for pickup of the tank as well as no refund on the rental of the tank which is due in June. ******* *** **** * ****** ** ****** ********

• Review fromCharlie C

  Date: 16/02/2023

  1 star
  **** ******* ** *** ***** ******* I have a secondary home that I have to be there for the fill bc there is a locked gate have explained this even to the dispatcher was told I would get a email day bf buy the woman at call center then I did not receive that at all the dispatcher calls me says they want to deliver But driver got lost now we don't have time to deliver to u bc they would not wait 5 mins for me to get there .then he informs me that they don't deliver to off grid property in winter well I have propane heat what good is propane in summer my road is well maintained they **** ** ******* *** ***** ******* ** *** would not give me a new date three weeks later no propane ** * **** ***** ******** ** ***** ******* **** *** **** **** * ****** ** **** *** ** *** **** *** ******* ***** ** ** *** *** ** ***** **** * **** ** ********* ** **** ******* **** * ****** ****