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Business Profile

Retail Stores

Best Footwear Canada

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 30/24 purchase order for orthopedic waterproof boots $49.00 from Best Footwear Canada.Ca. Feb 2 received e-mail order was shipped tracking no. ***************** Feb 14 inquiry tracking # not recognized update and delivery date of purchase. Reply it will be investigated. Feb 21 inquired as to status and requested a refund if unavailable. Reply it will be investigated. Feb 22 no results from an investigation requested cancel order and refund back to my account. Confirmation of same requested. Reply the matter will be looked into. No further communication with this company.

  • Initial Complaint

    Date:22/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an on line order with this company for 2 pairs of orthopedic running shoes on January 21, 2024. I received a confirmation email, and then an email stating that the order was being shipped the same day. They supplied a tracking number; for which shipping carrier I have not been able to locate; and I have not received my order as of today's date February 21, 2024. I have sent 4 different emails to this company, for which I have not received any replies. The order number #****** and it was supposed to be free shipping within Canada. I believe that they should have replied to me at least once to tell me where my order is. Now I just want my money back. ** * ******* **** ** **** ************ * *** * ** ***** **** * **** *** **** **************

    Customer Answer

    Date: 20/03/2024

    I would like to let you know that I have received in the mail the shoes that I had ordered from 'Best Footwear Canada' back in January.   They came in a plastic bag, and the return address *** **** * **** *******!  Very strange, but I do have the product now.

  • Initial Complaint

    Date:20/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought 2 pairs of boots on sale and they didn’t fit as the size I normally wear was way to small, so they said no refund or exchange for a bigger size and also the boots are not the good quality they advertised

  • Initial Complaint

    Date:13/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered boots on January 15, 2024. Immediately they were charged to my ****. Never received the boots. I emailed the company and eventually they sent an email saying they were shipped and a tracking number. Tracking number was not legitimate. I emailed two more times and each time I got a reply saying they were checking on it. Nothing. I believe it is a ****. My first red flag was boots were on sale for $54. When they charged my **** it was for $54 with no tax or shipping charge.

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed online order, credit charged, never receive confirmation, order #, nor shipping detail. Sent several emails with no response. Filed credit card fraud investigation request. Two months later I received package with boots I ordered yet the wrong size arrived and package had no paperwork relating to order. Only order number I could find was on ship label but not sure if this is the vendor number however, the number is ******. It was shipped via ****** **** with tracking number ****************

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pair of boots on January 17, 2024.. They confirmed the order and let me know the order was being shipped. Order # ****** and tracking #**************** I can't track this number and I have sent numerous messages to the company and have not received a single message back..

  • Initial Complaint

    Date:23/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered boots from this company that never arrived. I have emailed the company 3 times but have not been able to secure a refund. Website says boots are made in Canada but email is from Hong Kong

  • Initial Complaint

    Date:15/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sells on-line and advertises their footwear as far better quality than they actually are. The boots I ordered are very cheaply made and not warm or waterproof as advertised. I contacted the company to get my money back and return the boots as the advertise a risk free money back guarantee however in the return policy it states that if the item is on sale they will not refund your money. This is only at the end of the website and has to be looked for. It is not clearly stated in the main ad. All of their footwear is “on sale” so there is no refund available ever. They have offered me a free pair of boots but I would have to pay shipping and handling. I have not gotten any information from them on how to do that and how much shipping would be. They are giving me no satisfaction and I have told them I want my money back. When I submitted my order I was supposed to get a confirmation email which I never got. I do not want any more boots from them, I just want my $54.00 back that I paid for boots worth about $5.00.

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 3 pairs of Footwear for Christmas
    Only 2 arrived. The 2 that did arrive are of subpar quality no what was described. When contacted company it took days for response. Refusal to refund as they say sale items can't be refund even though it clearly shows 60 day money back guarantee directly under the sale price

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two pairs of "winter boots" from Best Footwear Canada, #******. I received them yesterday and they are *******. Very poor quality and not at all as advertised. Site came up on ******** feed and I am seeing that other people are posting *** **** *** ****** the company will not refund. The package indicates it came from Mississauga but the company may be in Hong Kong. I realize I may not be able to get a refund *** ***** **** ** ******* **** ******* **** ******** ****** **** ****** ***** *********

Best Footwear Canada is NOT a BBB Accredited Business.

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