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Business Profile

Retail Stores

Best Footwear Canada

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:22/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product I received is poorly made. I requested a refund but they would not offer my money back. I advised customer service that the product has a plastic sole verses rubber. I explained that cold winters in ** would make the tread hard and slick therefore causing a danger of slipping. * ********* *** ** ***** *** *** ***** **** ******** *** *****.

  • Initial Complaint

    Date:08/12/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered boots Sep 23, 2023 & still have not received them. I have sent numerous emails asking for information. The reply is they will “ look into the matter & get back to me.” To this day there is no explanation. I have requested a delivery date or a refund to my credit card, but total silence. At this point I just want a refund.

    Customer Answer

    Date: 15/01/2024

    This is to notify you that I did indeed receive a refund from Best Footwear Canada on Dec 19, 2023. It was for the correct amount of $54.00
    I was very pleasantly surprised and thankful I actually did receive the refund as I was beginning to worry I had been *******. * ** ********* **** *** ****** **** ******* * *** ***** * ********* **** **** * *** ****** **** * *** ****** * ********* *** **** ***** *** ******* ***** ** ***** *** *** *** ********* 

  • Initial Complaint

    Date:05/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 12, 2023
    Order #** ****
    Product did not resemble photo in advertisement
    Tracking showed package stuck in customs, yet company states it is Canadian.
    Advertisment stated in 2 places 100% money back guarentee. Yet when I contacted them after receiving my order they stated that was not valid on sale items. No mention of this on web site.
    Company has asked for patience while they research my claim. No coorespondance since.

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 pairs of quote ‘Orthopedics Shoes’ end quote in size 13. I received the said shoes and not only were they not what was described in the ads, they looked like a child’s flip flops.
    I have been back and forth with them trying to either get a refund or send me the correct sizes.
    * ** * *** **** ***** ****** ***** *** **** *** **** ** *** ** ** *** ******* **** **.
    A person without a name, has been contacting me and asking if I would like a coupon to buy a pair in my size. I told them I didn’t want another pair of shoes but for them to send me 3 pairs of the sizes I ordered. I haven’t heard from anyone in 3days. I am now being ignored.
    I can send pictures of the so called orthopaedic shoes.
    * **** ************* ******* ****** ** ****** ***** *** **** ****** ***** *** **** ****** ****** ** *** **** **** **** 

  • Initial Complaint

    Date:22/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Premium Orthopedic Waterproof Boots 2023 Bestseller on sale from them. The shoes that arrived do not match the description. The sole is very thin and totally flat. The upper part is made of very thin and stiff plastic, with a protruding seam inside on the upper part of the shoe, which would make it very uncomfortable to wear. Moreover they are way smaller than the nominal size and very narrow. I attempted to return the shoes, but they refused claiming that they do not issue refunds on sale items. The website claimed easy returns, and there was no mention that sale items are not covered.

Best Footwear Canada is NOT a BBB Accredited Business.

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