Reviews

This profile includes reviews for Bell Mobility's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bell Mobility has 7 locations, listed below.

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  Bell Mobility

  Client Relations Centre 5099 Creekbank Rd, East Tower Mississauga, ON L4W 5N2

• 

  Bell

  1235 Main St. N Moose Jaw, SK S6H 6M4

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  Bell Mobility

  1200 St Laurent Blvd. St Laurent Shopping Center Ottawa, ON K1K 3B8

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  Bell Mobility

  1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, QC H3E 3B3

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  Bell Mobility

  50 Rideau Street Rideau Centre Ottawa, ON K1N 9J7

Review Details

• Review fromEthan V

  Date: 12/05/2023

  1 star
  I been after bell mobility for over 4 months now for proof of statements that my account has been paid I never received anything in the mail or even proof to my email. I'm trying to get a mortgage for my home ***** ***** shows 0 but I need a letter stating everything has been paid in full. I spoke with multiple managers even the store will not do anything at all. I only want proof its been paid and bell of not helping me anywheres at all

• Review fromsukh j

  Date: 06/05/2023

  1 star
  ***** ** **** ***** they will overcharge you, without mentioning it in their plan prior to sign up. **** ** ***** ******** **** **** *****

• Review fromBeverly-Ann S

  Date: 02/05/2023

  1 star
  * **** ** ***** ***** **** ******** ** ** ***** * ***** ******** **** **** ********* After the Covid 19 Pandemic I faced a financial difficulty so I was behind on my bill. I was so embarrassed because I never took so long to pay Bell Mobility before. I made quite a bit phone calls to explain my situation that I would pay them and to just give me some time. They disconnected all the cellphones in my house including the ones of my children and told me if I wanted my lines back on I'd have to pay the bill I am owning and $50 per each line.. So finally I was about to pay them what i was owing. I called them back again to inform them that I payed my bill and if they could reconnect my cell phone line and the representative at the present time told me that I'd have to pay an extra $200 per line to be reconnected. I was so upset so I requested for a manger to call me but that never happened. So I made a phone call the next day and I was told that I needed to pay the remainder of my contract in order for my cell phone to be reconnected and that I needed to pay in the amount of $1197.03 **** *** ****** ** ***** ** *** ** ** ******** **** ****** **** ******* **** the last time I bought out the contracts for my cellphones and a tablet for my daughter they asked me to pay a thousand dollars 3x. * ** * ****** ****** *** ***** **** *** ******* *** **** **** ****** *** ******* * **** **** **** **** ******** ***** **** ** ***** ******** *** * *** ******* **** ****** The amount I was owning was $1722.64 plus they requested that I also had to pay an extra $118.16 so that they could reconnect my cell phone line. I ended paying it but they still didn't reconnect it , instead the collection department always ends up calling me regarding the amount for the remaind of the contract.

• Review fromFrank F

  Date: 08/04/2023

  1 star
  i purchased an ****** ** , about 16 months ago in early 2022. I called Bell to have it replaced in early March 2023 and they approved it for replacement. i hadn't the opportunity to go exchange it and when i finally did make to Bell store, they refused it because it was physically damaged. Of course its damaged that's an accidental drop and i was issued authorisation to get it replaced. Bell centre refused and when i called customer support to get an explanation they agreed and refused replacement. ****** ******* **** ******** *** **** ** *** *** * **** ** **** **** ***** Don't be fooled into believing accidental insurance pays for replacement: they do not and I wasted hundreds of dollars during the 1.5 years paying extra monthly charges to assume that Bell honors their obligation. **** ***** **** *** ** *** ***** ***** ********** *** ********** ********** ** **** **** ****** ** ******* ** ** ** * **** **** ***** ***** ******* *** ******* ** ***** ********** ********** **** *** ***** **** ********* ********* ******* **** **** ** *** *** ******* ********** ********* **** ****** * **** ****** **** * ***** **** ****** **** ******* *** ** ******* ***** ***********

• Review fromPavel P

  Date: 01/04/2023

  1 star
  When I signed up for bell, a 2 line phone plan, was told I would get $30 off for two phones, well that happened for about a month, then was taken away…I will be leaving this company for good, gonna be taking both lines away from them…there customer service sucks, just like the phone service!

• Review fromChelsea P

  Date: 25/03/2023

  1 star
  They keep adding charges onto my account for Crave Mobile. Never once signed off on it and have to call them every single month to get this **** taken off my account. ******** ********* **** ******* ** ** ***** *****. **** ** **** ***** ***** ** **** ***** *** * ***** **** *** **** ***** **** **** ** ** ***** ******* **** * ******* ** ********* *** * *** *** ***** *** *** *** ******

• Review fromPatricia W

  Date: 24/02/2023

  1 star
  They don’t know what they are doing, the bell stores and bell mobility don’t cooperate with each other. I spent 3 hours on the phone and they sent me to the bell store to return the phone and the bell store said they don’t do that. No one cares about customer service there.

• Review fromMadeleine A

  Date: 30/01/2023

  1 star
  Wanting to change my cell phone number, apparently I can't keep my same plan! Guess what? The new plan cost more! Of course it does!!! That is all I hear from Bell Mobility...your bill will go up (but our service won't improve)...you have to change your plan (oh!...that will cost you more also)! Thank you Bell for taking more of my money and not upgrading your services to my rural community!

• Review fromJorja H

  Date: 23/01/2023

  1 star

  Jorja H

  Date: 23/01/2023

  I've been a loyal Bell customer for 4-5 years. I am finally reaching the end of my new contract phone I purchased two years ago. I am happy with my phone and decided to keep it, however since I got the deferred $500 payment on either trading in or keeping the device. I called them to see if I can do a payment plan ** * **** **** ********** ***** **** *** **** **** ****. I have never once missed a payment. So Jaz from retention center *** ***** ********** **** ** *** *** would not let me talk to anyone else as she stated she is "the supervisor" and she would forward my call to collections. She wouldn't give me her ID number so I can promptly make a better complaint. At this point I think switching to ***** or ****** would be better option as they treat their customers with compassion and humility.

  Bell Mobility

  Date: 17/05/2023

  Dear ***** *******,
  On behalf of Bell Mobility, I would like to thank you for taking the time to reach out to us and allow us the opportunity to review your concern.
  Further to the interaction you had with the Bell Mobility representative on January 20th; we confirm that the month-to-month basis payment was not available for the Device Return Option.
  Since this event, we understand that you kept the device and paid for the deferred amount.
  We thank you for your loyalty.
  Best regards,
  Marc L.
  Bell Mobility

• Review fromNau B

  Date: 20/01/2023

  1 star
  After requesting twice last year in March/ April then in august, to “please remove warranty charges $16 per month that we never asked for” plus “ remove the tab charge on my phone( paid off but they were still charging tab on it ) I called today again to Remind them To Do Their Job, as promised twice in the last few months!
  Turns out The reps apparently did not bother writing the details of the previous discussions, promise of credit back on my bill and cancellation of warranty charges ($16 per month for the whole year whereas I have been paying for phone repairs myself. If I had added warranty to the service, do you think I would not have known and utilized it to pay for repairs that I have been paying out of pocket ?)
  Is it too much to expect from the CSR’s of $60 Billion dollar company to do their job of writing notes of the discussion/promise with customers and implementing requests on time?
  But Oh no!
  It’s OUR job to Review bills, expect/ check for discrepancies, then call to REMIND them!
  First they charged $16 per month warranty that I never asked for !”
  Then despite my 2 previous requests they never cancelled it. When asked to give me credit back, they utterly refused. When I said I am going to escalate this issue on social media, the agitated Darcy the supervisor said he can credit only $42 if I keep quite n don’t escalate this issue on social media, and
  If I did, he will reverse this charge.
  Not only their shameless refusal of owning up to their wrongful service charges being applied to customer bills, but treating them rudely asking to shut up for $42 instead of $192?