We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Repair

Window Medics Ottawa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Repair.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:14/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unfortunately they ghosted me. They came and measured for a window replacement back in 2023. I paid a 50% deposit. Then nothing. Ive tried many times to contact them to get resolution. They will get back to me make, excuses, say they will follow up, but they never do (Fortunately it was a small, so the amount I lost is not huge)

  • Initial Complaint

    Date:05/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to Window Medics Ottawa in October asking for a quote to fix my sliding door glass. They were quick to send a representative out the next day to give a quote. They ended up sending us an invoice the same week (attached) and asked us to pay 50% of it as a deposit and that the glass part will be ready within 6-8 weeks, after which a technician will come by and install it. 8 weeks went by and I called them in December. The technician said he couldn't do it due to the holidays and that he will get back to us in January with a date on when he can come. In January we called him (because of course he did not call) and he said he was too busy and at the latest he would come by end of February. We called again after February, sent emails, and text, and there is no response or communication from anyone.I have been waiting since October for this window to be installed and it is now March, I cannot wait any longer. I no longer want their service as they did not complete the service in the timeframe they said they would. Looking on ****** reviews, MANY others are having the same issue and this company seems like a scam.This business should not be allowed to conduct business because it's a scam and I do not want to work with them. I want my money back.

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After receiving quotes from other companies Window Medics sent a representative to give us a quote on October 24, 2024. ****** ************** showed up, took several measurements and emailed us an invoice. He said on the invoice is the name and number of the person who installs the windows, ***** **************. They requested a deposit before ordering the custom window which I proved via e-transfer. $197.75 the same day on October 24, 2024.We have followed up many times and at first they were returning our calls but now nothing. Last we received from them was a text from ***** in December saying he was busy with a big job but would get to us in January.

  • Initial Complaint

    Date:28/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have scammed me. Took a 50% deposit to order parts for repair in September. They ignore my requests to follow up to install excecpt everytime I reach out with threats they respond almost immediately with some excuse to continue to string me along.

  • Initial Complaint

    Date:13/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** came over, collected 50% of the quote and promised to do the job in 6 weeks. Three months passed... they don't answer email *************************************************** phone *************) text or phone calls. You r directed to an answering service ************), they claim they have nothing to do with Window Medics. The ****** reviews here are obviously false! Pay attention on the names, pics and click in their links... false reviews!I will make an official complain, bc the e-transfer used to pay 50% of the invoice was deposit in a ************** so the police can trace them. Window Medics = Scammers!!!!Regarding the ****** reviews: If you click on the link of the names of the positive reviewers (Zahraa Lahwell and **** ***** for example) the location of the reviewers is in the Window Medics address. If the owner answers this review publicly, and reimburses my deposit, I will let you know! ***, owner of the business, please insert in your website, publicly the address of your shop. The address showing on your website: ******* Greenbank is incorrect. I posted my review in ****** and then 2 new false ones come up. OK I just checked... 2 new false ones were posted again some hours ago. The owner answers positive reviews, but he doesn't answer ANY of the negatives. I checked the reviewers, they have zero history of reviews. This company is a SCAM!!! I had exactly the same issue as everybody else in the real reviews. Meaning, the real reviews are only the ones that are one star (for the lack of one negative star). They have been scamming people in Ottawa for more than 2 years now!!!!

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an estimate for a window seal from Ottawa Window Medics on Aug 18, 2024. I paid the invoice promptly. I was told that installation would be within 4-6 weeks. After several follow-up calls, an installation date was finally confirmed. On that date I received news that a bigger job had come up and that they would reschedule mine. Despite several phone calls and emails, I heard nothing. I have been asking for a refund since late October. I found another firm who did the work promptly.

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 4th we had Window Medics out to measure for a small piece of broken frosted glass in our garage. I was asked to paid $206.23 for the glass and I would pay the rest on completion of the work. I then heard nothing from anyone for over a month. I then chased the company multiple times and didn't hear back. When you call them the people answering the phone state 'they are only an answering service' and will pass along your message. After much chasing from me I was finally contacted and told I need to wait 6 weeks for the glass to be ready. I then texted and called after 6 weeks and heard nothing. I contacted them again and was told ***** was back in Ottawa at the end of the week and would be in touch 'soon'. I have not heard anything back. Based on previous reviews this appears to be a trend with this company.

  • Initial Complaint

    Date:23/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted Window Medics Ottawa to replace a living room window and paid a 50% deposit ($847.50) on July 18, 2024. Despite dozens of attempts to contact the company and its representatives over a number of months, the work was never completed, and my requests for resolution have been ignored. I have provided all relevant information in supporting documentation.

    Customer Answer

    Date: 14/01/2025

    Hello, I was instructed to provide my last name, which is ********. Let me know if you require additional information. Thank you.

  • Initial Complaint

    Date:14/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this company via their website to request a quote to repair two windows in my home. That same day, I was contacted a short while later by a representative who asked me questions about the work I wanted done and I explained what it was as well as our hope the work could be done as soon as possible so that we could put our home up for sale. The representative asked if they could come by in the late afternoon to take a look and provide an estimate. The representative showed up at the agreed upon time, took a look, provided an estimate, set up an online invoice, and stated that the work could likely happen the following week or the week after at the latest. They requested a deposit of 50% in order to secure an appointment, which was paid in cash. The invoice has been updated to reflect the deposit, a technician assigned, but nobody has contacted us to schedule the appointment. We have contacted the company by phone twice and been told that a message has been left with head office. We have contacted the technician by text and voicemail. The technician told us they were too busy in the first week and would contact us to set something up during the second week. We are now past this deadline, being ghosted, and no appointment has been set.

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February of 2024, I contacted window medics regarding an issue with a dining room window that was foggy/dirty on the inside. An agent came to take a look and determined they could treat it, rather than replace it. Later, a technician came and did the treatment and said it may take up to 6-8 weeks to improve ($315 paid). Several months later, the window had only become somewhat worse, again I contacted the company and the agent returned, determined the treatment did not work and we would have to replace the window. Under their warranty, the money used for the treatment would now be credited to the new window and I needed to deposit an additional 50% of the remaining purchase price which came to $480. This amount was paid right away. I was told the new window should be received by early September. It is now December, no sign of the window, and like other reviews I have read, no contact can be made with the company to get an update. I do note that the original agent who came to the house does respond by text although he is not responsible for the purchase and install. He assumes the window has not yet been received but he is not certain. I am simply looking to have the work continued/completed

    Customer Answer

    Date: 09/01/2025

    Hi, thank you for your correspondence and for trying.  I made some progress today, I sent them a ,essays this am telling them I was going to contact the police and report this as fraud.  This afternoon I received a phone call from someone named ***** from the company. He said they had a major contract that preoccupied them through the fall and he is now starting to get the rest of the business back in order. He promised to come by tomorrow to re-measure the window and verify the work and said they will be done by the end of the month. I will let you know how it goes and once again, thank you for all your efforts to help on this.

    Customer Answer

    Date: 10/01/2025

    Ok, so far so good, technician came today, re-measured the window and said the pane should be received by Jan 22 or Jan 29 and should be installed by end of month. I will let you know how it goes. He reiterated the story from yesterday, said he was put on a job that was su-posed to take three weeks and it took three months, showed me pictures etc.  thanks again. A

     

    Customer Answer

    Date: 28/02/2025

    They were just here and replaced the window. It is over and done.

Window Medics Ottawa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.