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Business Profile

Window Repair

Window Medics Ottawa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Repair.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** from Window Medics, in Ottawa, came to my home Oct 3, 2024 to give me an estimate on repairing window crank. He said it was an easy job and gave me the number for his technician, ****** who would schedule the job that week. He required a 50% deposit which I etransfered to him. I have not been able to reach rhe technician and ****** has washed his hands of the matter, saying there are no refunds. It has been over two months and no response. There are numerous similar reviews to mine on the ****** reviews site. They, or he, is clearly running a scam

  • Initial Complaint

    Date:29/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted Window Medics Ottawa on May 04, 2024, for a glass replacement of a window and paid 50% or $500 upfront. It now Nov 29, 2024. This company appears to be nothing but a scam. Ive messages to the guy mentioned in my INVOICE and just promises They scheduled an install then never showed up. I'd like the window installed or my money back.

  • Initial Complaint

    Date:27/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Octobre 10, 2024, I paid a deposit 50% for a window replacement. It has now been 2 months. The company won't answer my phone calls or emails. They scheduled an install then never showed up. I'd like the window installed or my money back.

  • Initial Complaint

    Date:25/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Window Medics to have a window repaired. Their "estimator" ****** came took measurements. He told me I needed to make a deposit of 50% so they could start the order and it would take up to 4 weeks to get the window and install it. I e-transferred the money. Over a month later and I have heard nothing from the company after multiple calls to ******, their main line and ***** the supposed technician. Sadly looking online I discovered that in my haste to get things done I didn't see that there were multiple scam reports about the company taking deposits and then leaving customers hanging. My requests for a refund have gone unheeded.

    Customer Answer

    Date: 22/04/2025

    After lengthy months of contacting multiple agencies to go after window medics, I received a refund for the money i gave them for services they never rendered.

  • Initial Complaint

    Date:18/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with this company to replace my windows and pay them $950.00 to get started on the job back in July 31, 2024. I have tried several calls to reach them with no response. It is now November and no work has been done or a return call. I want a full refund. Invoice 3219.

  • Initial Complaint

    Date:13/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One of the outside window panes of our patio door shattered on June 27. On Jul 3 I ordered a replacement pane for $750 and paid a $350 deposit on the understanding that it would **** * weeks to receive the window. I was trying told to contact the installer *****. He has not once answered any of my texts. I followed up at the end of August and was given an installation date of Sep 27 - a date that came and went with no communication from the company. I have contacted the company at least 5-6 times since then and always told seone will get back to me. Now I am facing winter with no patio window. I want a refund so I can del with another supplier or I want the window installed before it gets too cold.

    Customer Answer

    Date: 23/11/2024

    On Nov 15 the technician, ***** *******, sent me a text saying he hoped his colleague ****** had "resolved my problem". I replied to say no one had contacted me and my window had not yet been installed.  I've had no further contact. 

    Customer Answer

    Date: 17/12/2024

    What can I do?  I plan to send the CEO a letter asking for a refund of my deposit within 15 days.  After which I will take them to small claims court and I will also report them to the police because I think they may be running a scam: collecting deposits and then "disappearing".  Is there anything else I can do? 

  • Initial Complaint

    Date:07/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a window from a company called Window Medics and paid $250 deposit on August 22, 2024. The company sent his installer, named *****. He came in person and we met on August 22. We paid $250 to *********************************************** on August 22. They said they would come in two months to install. After August 22, we never hear anything from them. No update at all. Now they completely disappeared. We called over 20 times to the company and the installer. No one answers the call. We left voice messages. No reply. We texted to their phone. No reply.Window Medics phone number is ************.Their installer, Nasirs phone number is ************.Looks like they are fraud.Our request: full refund.

  • Initial Complaint

    Date:30/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a replacement window pane in April. I paid 50% down, so ~ $250. I still have not received my window pane and text messages go unanswered. Very frustrating.

  • Initial Complaint

    Date:28/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 16, 2024 ****** from this company came to my home to provide an estimate to replace my window. They then sent me an invoice for half the total of the repair to order the glass. I paid the 50% deposit. It has been over 2 months and I have no date for the installation and no one returns my calls, email or text. This is a scam. I read their reviews online and this has happened to numerous others.

  • Initial Complaint

    Date:15/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial consultation was in August 2024. They responded quickly when I was looking for a simple glass pane replacement. ***** came out, and provided an estimate. I put 50% down on the spot (roughly $300). The turnaround time was 3-4 weeks. We are at 6 weeks as of Oct 15th, 2024, and they will not answer the phone or return a call. They have a central number that has zero information about the business.

Window Medics Ottawa is NOT a BBB Accredited Business.

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