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Business Profile

Financing

Crown Crest Capital

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Crown Crest Capital's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crown Crest Capital has 2 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 36 Customer Reviews

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    Review Details

    • Julia C

      Date: 24/05/2024

      ******** ***** Bought a house with a water heater and water filter under contract. The water filter was not installed properly. Only installed on the hot water (which is not water you drink). The drain was never installed so it just drain on the floor causing damage. Technician came out and confirmed that this was not proper. Customer services refuses to acknowledge that it’s not installed properly and resides to reimburse for years of payment for not providing a service or allowing for termination of the contract. Customer service **** *** saying everything is installed correctly. ***** ** *** ******

    • Michele P

      Date: 18/04/2024

      **** ********* ******* *** * ***** $8,8 00 for a furnace that broke down after 2 years and sat on my floor and rotted. The water heater lasted one year then sat on my floor and rotted and they're charging me $5,400 by putting a lien on my house. ***** ******* ****** * ***** *** *** ******** **** ***** ***** ******* ** **** **** ** ****** ***** *** ****** ******* *** ** ******* **** *** * ****** ******* ** ** ***** ***** ** *** ******** **** ******* *** ********** *** ****** ****** * **** ******* *** ********* *** *****

    • Mike M

      Date: 16/04/2024

      ** *** **** **** this company they bought up my contract Jack the rates up it took me forever to get them to give me a buyout so they could keep adding more money on to it from November 2023 to April 2024 they gave me four different BIOS with four different prices rip me off for administration fees and demanded a certified check to be couriered to them to pay it off. **** *** ******* *** * ***** ** ******* *** don't even talk to them on the phone because if you happen to raise your voice just a little bit they accuse you of yelling at them and tell you that they don't have to put up with that one of them even told me that just cuz I'm the customer doesn't mean that I'm always right. ******* ******** ****** **** ** *** **** ***** ***** ********* *** ******* *** *** ** ** *** ****** **** *** ** *** ** ************** ** **** ***** ** ***** ***** ******* ****** *** **** ****

    • frances i

      Date: 22/03/2024

      **** ******* ** * ****
      it took more than two weeks and over 7 visits to fix our hot water. this has cost me time and money. only work 9-5 so you have to take time off work and they don't show up. i called over 20times and 7 employee visits. they have no experience.

    • Rita V

      Date: 22/03/2024

      I have a hot water rental that came with the property ( balance is 10 years). . Rental fee is 50.50 per month for 15 years. This adds up 9000.00 for a tank that is worth approx. 2900.00
      Now the buy out is 3500.00 for a 5 year old tank that is worth 1500.00 .
      Very disappoint with this company that also goes under the name of ********* and ****** *****. .

    • Jad A

      Date: 08/03/2024

      ********* I’ve filled a move out request, they’ve acknowledge it a million times as I’ve called them a millions times. But they’re still charging me for a water heater rental for a home I moved out of 2 months ago.
      **** *********

    • Ash J

      Date: 12/02/2024

      *** **** ** ********** *** *** ***** ******** ** *** * ***** **** ***** There's no system, there's no call centre, the voice mail is over flowing and no one is calling back BUT builders keep using this company to rent us water heaters. Now ******** has scrapped them off from their accounting system and we've been forced to give our pre-authroirized account details to pay for the rented water heater without knowing what we are paying for and with no statement or agreement. I'm so so disappointed on not cross checking and giving approvals to run companies like this where the customers has no choice to but to go with what these builders has agreed on. More over there's no one in their call centre who can explain anything. There are no client account numbers to refer to or a system. How are we taxpayers track back the money we pay? Who is going to hold Crown Capital accountable? Someone explain me.

    • Natasha S

      Date: 17/11/2023

      Our hot water temperature exceeds the safety recommendation. My * **** *** son and daughter have burned their hands really bad, same with my husband and myself. We've called to have a tech check our unit. They had to change the gas valve multiple times, and recommended getting a mixing valve, but we are told this is a cost we'd have to incur for parts and plumber.
      I read somewhere that it is mandatory for installation to include the mixing valve (not sure if this was a code before 2019 - that's when the tank was installed).
      We bought our home this year, and had to take on the existing 15 year contract (with a remaining 11 years). *** ******** ***** *** ** ******* **** **** ********* *** **** ********** **** ********* ** **** *** ****** **** * ***** **** *** *** ****** *** **** *********** *** **** ***** **** **** ***** ** *****  
      When we had to take over the contract, we asked if we could end and pay the penalty, as we prefer to have a tankless water heater. They told us we would have to buy out the remaining 11 years of the contract! *** ****** ** *****

    • John B

      Date: 25/10/2023

      ***** ********. Customer service is non existent and promises always go unfulfilled. Double charge for water heater and after several months it still cannot get resolved. **** ******* ****** ** ******* ** * ********** ******

    • Dianna R

      Date: 11/09/2023

      Crowne crest is a rip-off ! Be careful as they add liens to your home ! They pry on seniors like my dad

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