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Business Profile

Furniture Stores

Leon's Furniture Limited

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Leon's Furniture Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

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Leon's Furniture Limited has 67 locations, listed below.

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    Customer Complaints Summary

    • 345 total complaints in the last 3 years.
    • 112 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/08/2022

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I orded a (****) Dining table online on January 5, 2022. Order number ***********. It was ordered online and it did not say "out of stock" like most items I buy online do. It simply said High Demand Item. After my purchase I got an email confirming my purchase and when I went to check the delivery date it said " You will be contacted once stock is available". I was shocked, as I then realized that I had been mislead into purchasing this item. I called the number provided in the email to inquire about this. It was the staff at the ***** ********** *** ********, ON. Location. They were very rude and kept misleading me every other month that the table would be arriving. I STILL have not received my table and its AUGUST. Every time I called, they would tell me 4 - 6 weeks and then were extremely rude and a staff by the name of ***** even hung up on me and lied that her name was ***** and laughed at me when I called back. I tried to speak to the manager ********, who assured me I would get my table by July 31st asked me to come in. I went all the way there and left my newborn baby at home and she simply sent me home and apologized with the issue unresolved. Its august 3rd and when I called today, expecting a schedule delivery the rude staff member, *****, was incredibly insulting and then told me it says ETA and it will come in September. I have been led on for Months on end and still have no table. *** ****** ** **** ***** *** ***** * **** ** ** *** * **** ** ****** * **** **** *******. I called head office and left a voicemail and they have not returned my call. I pray this does not happen to anyone else. I even reached out to their virtual chat and received the date of JULY. This company does extremely bad business and its unacceptable.

      Business Response

      Date: 08/08/2022

      Thank you for reaching out.



      We did have the opportunity to review this concern with our customer.



      We certainly regret the circumstances that led them to write, thank you for allowing us the chance to review with this with the store.



      We appreciate their understanding and patience.



      Kind regards,



      Leon's Furniture Ltd.


      Customer Answer

      Date: 09/08/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)

      The resolution is to receive the table. I keep receiving a run around. They said March, then July, now they are saying September. I need a confirmation in writing from the company that they will not put off this order for another "4 to 6 weeks ETA" another time when September arrives and that I will indeed receive this order by their promised date. A customer should never have to wait one year to receive a purchased item unless they are aware of this wait time! The main issue has not been resolved. I still do not have the item I purchased in January 2022.

    • Initial Complaint

      Date:26/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a ********** Gallery stove ( Serial # VFXXXXXXXX ) from Leon's here in Trenton ******************************************** phone #************ it was delivered on July 7 /2022 we were unable to use it due to our kitchen being reno. When we finally got the kitchen done and had the stove installed the stove did not work. We contacted Leon's and they told us to contact the ********** company which we did. They sent out a service tech and the service tech said "the circuit board are gone and it was DEAD on ARRIVAL". so we called Leon's back and they said they will fix it but not replace it because I was not aware or told about their 3 day return policy and I could not check the stove due to reno's of my home being done when the stove was delivered. We called back the ********** company and they told us because Leon's only has a 3 Day Policy that they will only fix it not replace it unless it breaks down again. This is uncalled for after spending $1,443.30 for the stove and over $3000 in appliances at Leon's. Its now been 2 weeks without a working stove which was delivered BROKEN. Leon's you need to replace this stove this is bad business the stove needs to be replaced or refunded.

      Business Response

      Date: 04/08/2022

      Business Response /* (1000, 6, 2022/07/28) */
      We are happy to report that ********** authorized a replacement of Mrs. ********'s stove.


      Consumer Response /* (2000, 8, 2022/08/03) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I accept their decision because all I wanted was my stove replaced. Not happy with how long it takes to get my stove replaced

    • Initial Complaint

      Date:26/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2021, we bought a bedroom furniture set from Leons Hamilton. The set had a bed, a dresser and a night table included in it. We were promised a delivery latest by February, with maybe a couple of weeks of delay. After multiple delays and follow up, the bed was finally delivered in April. The dresser and nightstand - we got dates of April, May, June, July and now again, pushed to August. Any email to the customer relations has the same response - wait or cancel the order. I am happy to cancel, but they will only refund me for the two items. I wanted a full bedroom set. Take away the bed and refund me for the whole set. Or deliver the rest of my order! I have paid Leons the entire amount in November - not a partial payment for pieces they deliver. How is this ethical in any way. I even asked for their manager or their sales rep to call me back and have not received a single call. Terrible service, this is not the old dependable Leons we are used to.

      Business Response

      Date: 16/08/2022

      Business Response /* (1000, 5, 2022/08/02) */
      Good day,

      Thank you for reaching out.

      The dresser and nightstand have arrived and the delivery is now scheduled. We appreciate our customer's patience and understanding.

      Kind regards,

      Leon's Furniture Ltd.

    • Initial Complaint

      Date:26/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an upright freezer from Leon's Sept 2017. At that time, I bought the extended 4 years warranty because they told me that I would be covered 100% from the day of purchase.

      Fast forward to first week of July this year, I started to have issues. The freezer was keeping cool but not freezing.

      I contacted Leon's which told me to contact the company that has the warranty **** * *****. It took few days for them to get back to me but they did. They sent the repair company ********** on Friday July 15. The technician said it was either the compressor or the switch for the compressor and that he would put an order and the office would call me.

      No callback so I left them voice mail last Thursday and again yesterday with no callback. Finally got them today and they said they couldn't get the parts anymore so they closed the ticket. They told me to call **** ****** which I did.

      They told me that because parts were not available anymore they would give me a credit to use at Leon's.
      They said the warranty doesnt include replacing just repair.

      They offered me a credit on the price I paid in 2017 for 694$ but penalized me for 1% a month for all the month I had it. So they are offering me 300$.

      I don't feel it should be on my shoulder to fork the difference because the company stop manufacturing this model. That is not my problem.

      I feel I paid for extended warranty and they should give me the current value of the freezer not the depreciation value.

      Thank you for the attention that you will give to my request.

      Business Response

      Date: 27/07/2022

      Good day,



      Thank you for reaching out.



      In the event a product cannot be repaired a pro-rated buyout will be issued instore towards the replacement unit. The amount calculated is based on the age of the unit at a rate of 1% per month from the retail price paid for the product from the date of delivery. This is in keeping with the terms and conditions of the extended warranty plan.



      Thank you,



      Leon's Furniture Ltd.

      Customer Answer

      Date: 27/07/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)

      There is no reason why I should pay because the model is discontinued and they cannot have parts to repair.



      When the salesman sold me the extended warranty, there was no mention that if the model is discontinued and they cannot get the parts that it will be on my shoulder to pay for another freezer. He said with the extended warranty I would be covered 100% from day one.



      By the way, when I went to Leon's yesterday, the same model of freezer,same size and everything was on display so why they can't have parts? I don't think its true.



      This makes no sense. * **** **** * ********* **** ******** *******

    • Initial Complaint

      Date:19/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased faulty couch loveseat and chair. Extended warranty as well. Leons waisted my warranty time. Then extended warranty, also dragging on. OVER 16 MONTHS. AND ONLY BOUGHT IT 18 MTHS AGO. I WANT A FULL REFUND, DONE WITH THEIR WAIT TIMES ETC.
      ***** *********

      Business Response

      Date: 01/09/2022

      Business Response /* (1000, 6, 2022/07/26) */
      As per discussion with the customer, we found a solution to solve her concern with her sofa and chair. We will offer them an exchange with new pieces for sofa and chair and help her resolve the issue. Customer confirmed concern has been addressed for now and we will keep following up with her until the situation has been resolution.


      Consumer Response /* (3000, 8, 2022/07/27) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I choose to wait 4 weeks for the replacement of my sofa and chair before I close this complaint. I have had terrible correspondence previous to contacting you for help and simply wanted this matter completed in a timely matter. So after my replacement items are delivered to my satisfaction, I will reach
      out to Bbc.
      ****** *********


      Business Response /* (4000, 12, 2022/08/29) */
      Hello,
      Through email correspondence with the customer, customer has confirmed the new sofa and chair was delivered on August 28th.


      Consumer Response /* (2000, 14, 2022/08/31) */
      I received a replacement chair and couch and am satisfied. Thankyou for helping resolve my issue with Leons. My complaint can now be closed
      ***** *********

    • Initial Complaint

      Date:19/07/2022

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August it will be 1 year I have been waiting for my couches (i no longer want) leon's originally stated it would only be 3-6 months before I get my purchase that I spent overt $2500. Not only did I have to keep reaching out to Leons for updates etc...the worse customer service. I now woukd like my full reund sent to me in full by cheque since I have already paid off my credit cards for this product. This is totally unacceptable for having to chase after spending so much momey alreafy and to not even get any kind of uodates but them telling me they are still waiting while they 5ake my money for almost a year with no items in sight at all!! I WANT MY REFUND BACK NOW IN FULL. NOT IN PARTIAL PAYMENTS ON THIS CARD OR ANOTHER I WANT LEONS TO GIVE ME A CHEQUE IN FULL ASAP!!

      Business Response

      Date: 25/07/2022

      Good day,



      Thank you for reaching out.



      We have attempted multiple times to connect with our customer. As per our refund policy the original method of payment will be refunded. As mentioned in the previous conversation the portion paid by credit card must be refunded to the same credit card, the portion paid by debit card can be refunded to the same debit card or by cheque. We await the customer's call to process this refund accordingly.



      Kind regards,



      Leon's Furniture Ltd.

      Customer Answer

      Date: 26/07/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)

      I no longer have any credit cards now as I have cancelled and therefore been asking for a full chq refund and this is the only way . No they have not been in contact at all with me and I am the one always to contact them to find out my purchase. NowI haveno credit cards and want my fl refund teturned back yo me asap

    • Initial Complaint

      Date:15/07/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction is March 19th 2022 purchased a ********** stove waiteed 2 weeks for delivery with 5 days of delivery went to use the oven the door would not open called Leons they said I would have to call ********** which I did tech from ***** ********** said the entire frame was bent and it would require a new unit and he would submit the report to ********** that was April 21st. waited till May 19th as we had not heard anything called ********** and was told they had sent the ** to Leons called leons they said they hadnt recieved the paper work waited another 2 weeks and were told the same thing from both places I let both places know that we were moving to Timmins on June 1st. It has now been 4.5 months still can not use the oven have now moved to Timmins and still get the same answers from both places ********** says they have given Leons the approval and Leons says they have not received it either way we are out $959.37 and have nothing to show for our money just extreme stress and duress from dealing with this company.

      Business Response

      Date: 19/07/2022

      Good day,



      Thank you for reaching out. We sincerely apologize for the delay. We were in contact with our customer over the weekend and have addressed the matter.



      Kind regards,



      Leon's Furniture Ltd.

      Customer Answer

      Date: 19/07/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)

      They did not fix the issue we had to do everything all we kept getting was excuses or responses of wish we had better news for you. Terrible customer service. We have been a loyal customer and have purchased many items to have been treated this way.

    • Initial Complaint

      Date:14/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased appliances from Leon's some of the appliances showed up damaged everything was returned to Leon's now Leon's will not return the money will only give a store credit minus a restocking fee of 25%

      Business Response

      Date: 08/08/2022

      Business Response /* (1000, 5, 2022/07/14) */
      Thank you for reaching out and allowing us the chance to respond. As indicated on the sales receipt we do not sell on approval basis. The request to return the appliances was not because of damage but instead because they did not fit the intended space. We have contacted the customer to discuss and advise that our position remains the same.

      Kind Regards,

      Leon's Furniture

    • Initial Complaint

      Date:14/07/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a sofa from Leon's May 22/22 to be in July1st week told by salesperson,received call now delayed to August 31st. They offered me to come to store to find a replacement as I needed it for July. I went to store picked out a floor model asked for discount because it was off floor they agreed to give me 20% off and not charge me the removal fee of sofa. Because it is tax free days I was willing to settle for these arrangements but they said 20% was all I get and not the tax free which is false advertising plus when I checked bill I was charged the removal fee.

      Business Response

      Date: 08/08/2022

      Business Response /* (1000, 8, 2022/07/29) */
      Hello
      I spoke with ******* and looked after her concerns
      she is happy with our solution.


      Consumer Response /* (2000, 10, 2022/08/05) */
      ****** spoke with Kingston manager and have come to a amicable settlement.
      Thank you for your assistance regarding ****'s Furniture.
      ******* ****

    Leon's Furniture Limited is NOT a BBB Accredited Business.

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