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Business Profile

Furniture Stores

Leon's Furniture Limited

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Leon's Furniture Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

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Leon's Furniture Limited has 67 locations, listed below.

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    Customer Review Ratings

    1.18

    Average of 134 Customer Reviews

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    Review Details

    • Kathi Q

      Date: 29/06/2025

      No returns. Return policy is hidden - policy not posted on website.
      For in store purchases, return policy is a few lines buried in reams of the smallest possible print on the back side of receipt. Company strategy seems to be deliberate hiding of information. Honest businesses post their return policies on their websites.

    • Gary S

      Date: 24/06/2025

      Leons has the worst customer service in the city.
      The **** answering the phone ** **** *** **** ****** ******* **** will not put you through to a managers or supervisor. Apparently the don't have either.

    • Gavril G

      Date: 23/06/2025

      Delivery team broke a fire hydrant and it's been 2 months already since I'm trying to get them to pay the bill for fire hydrant replacement.
      Horrible customer service.

    • Concetta B

      Date: 17/06/2025

      ** * ***** **** * * ***** * ***** the customer service from the store supervisor was an embarrassment ******* *** ***** *** * *** ** He was not professional at all and did. nothing to resolve the issue he just said you have to keep your furniture even though it was delivered with mold all over it. I refuse to I want a full refund and I am still trying to get it back.

    • Lyndsey H.

      Date: 13/05/2025

      ** ***** **** *** ********** ********* ** **** ***** I have been without a stovetop for 2nd time in 4 years for over 140 days. Purchased 1st, a year later - defective glass, waited months, 2nd now after 7 months unrepairable. Was advised 4-6 weeks, not a definite date, now been waiting over 87 days with no stove to cook for my family. No compensation, no loaner, no recommendations, no consideration. If this new stove breaks, will not be going to Leon's, **** purchase a new ***** from ******* ***** at my expense as it would have been cheaper than the take out we have had to do to feed my family. Will never set foot in another Leon's as long as I live!!!!

    • Fariba K.

      Date: 09/05/2025

      I am extremely disappointed with the customer service at leon's Furniture in Richmond Hill after purchasing a dining set , I encountered issues with the product, and when I reach out to customer service for assistance , the communication was incredibly poor. I had to follow up multiple times just to get a response ,and even then, the support i received was unhelpful.It felt like they were unwilling to address the problem in a timely or satisfactory manner.For a store that prides itself on customer satisfaction , the lack of effective communication and follow - through was very frustrating . I would not recommend Leon's Furniture LTD Richmond Hill , ***** ***** ****** *and I will not be returning.

    • Maria B

      Date: 07/05/2025

      Bought brand new sectional. Had it 6 months and two of our chairs that we haven't sat in are low from the start and they won't do nothing about it! it didn't help that the delivery boys thru the chairs from the truck straight down on ground instead of handing it out

    • Martine G

      Date: 28/01/2025

      201 Britannia Road East Mississauga,,
      Horrible customer service, NO ONE EVER CALLS YOU BACK!! I bought a stove there. We initially wanted a new stove like we had previously. A **********, it was delivered but upon delivery, the driver told me that it was damaged. No one from the store called me about the return, We had to go in and settled on an ** stove. This stove after a year is a nightmare! it does not cook properly even with so called ** technicians saying the temperature is good, which means nothing. Sure there is temperature however the mechanism of this stove is just not right! I have been baking pizza's for a long time. The 'bake' element stays on! at the top, so the pizza gets burned on top but the bottom stays white, I escalated the issue but this is the reply I got from Customer service, ** ** ********* *** brushes you off!
      This is to inform you that this will be our final correspondence regarding your situation.
      Please note that your stove is not covered by a warranty. You declined the extended warranty plan at the time of purchase, and the manufacturer's warranty has since expired.
      If you require service, you will need to pay for it through ** or by arranging repairs through a local service depot of your choice.
      We understand your disappointment and appreciate your past business. However, we must reiterate that we are unable to provide any further support on this matter.
      ************* ****** ********* **** THIS IS UNACCEPTABLE!! **** *** *** ****** no one calls you bothers to meet you half way, they just left us with a $1,500.00 stove that is a garbage and useless!!
      THERE IS NO CUSTOMER SERVICE!!

    • Naveen M

      Date: 29/11/2024

      Leon's store in Brampton. ****** ** **** **** **** * ***** ******* **** *** ** ****** *** ****.
      I went in to buy a refrigerator on a day before Black Friday. Entire experience was a horrible and * ******** customer service.
      Issues with Leon's sale:-
      1) They made me sign a delivery declaration stating that I am releasing them and their delivery guys of all liabilities in case something goes wrong or damages happen while delivery and the document is vague ***** *** ** *********** ** ********** ********. ****** *** *** ******** ******* ** **** ********* 
      2) I paid extra for hauling away old fridge. They did't mention anything about dismantling the old item. *** ******* ****** **** ** ******** ********** ****** ***** ***** ** **** ***** ****** you are ok to hire appliance technician to dismantle old item. Their website also does not mention about the dismantling ****. Their delivery guy came in measured the door, the fridge and advised cannot haul away old fridge as doors are not removed. They took the new one back to store.
      3) No one is ready to take responsibility of the loss to the client. I spoke to their delivery manager "ABHI" who simply said you can get a refund and delivery guys cannot haul away as doors are not removed. When I asked why it was not mentioned to me by sales rep at the time of sale or on their website. They said it is there in their site and they expect customers to have some dismantling skills of items. Seriously, expecting clients to dismantle electrical appliances. Disappointing fact is that they did not mention this, due to which I had to waste few hours of my busy time. **** * ********* ***** ******* ** ********** ** ****** ***** ** *** *** ***** ********* ****** **** ********** ***** ** ** ***** ******** ** ****** ******* They lack empathy and sympathy towards customers, as they think no matter what customers think, **** **** ********* **** **** ********** ********* ***** ****** ***** **** *** ***** ***** ** ********** ** ***** *********

    • Justin H

      Date: 27/11/2024

      Horrible Customer Service and Damaged Product - Never Again!
      I will never purchase from Leon’s again after this experience. I bought a dining room table and chairs, and I was assured that if anything was damaged during shipping, it would be covered by the store's liability. However, what I received was a floor model with significant damage.
      The base of the table was bent so badly that I couldn’t even assemble the glass top. This was supposed to be a floor model in good condition, but instead, I received a defective piece that was damaged during delivery. Despite this, I was told I would have to pay more to replace the damaged base! This is beyond frustrating.
      At no point was I told I would be charged extra for a replacement, especially since the damage occurred during delivery. I’ve already accepted a discount for buying a floor model, and now you expect me to pay more for a product that wasn’t delivered in the condition promised?
      If you're thinking of buying from Leon’s, be cautious. If something goes wrong, don’t expect them to take responsibility. This is the worst customer service I’ve ever experienced, and I will not be coming back.

    Leon's Furniture Limited is NOT a BBB Accredited Business.

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