Reviews

This profile includes reviews for Express Repair's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Express Repair

  2 - 2501 Steeles Ave W North York, ON M3J 2P1

• 

  Express Repair

  955 Beauparc Private Ottawa, ON K1J 0A2

• 

  Express Repair

  1320 Richmond Road, Unit 901 Ottawa, ON K2B 8L3

Review Details

• Review fromKEVIN S

  Date: 12/06/2025

  1 star
  ** * ***** **** * ******* ****** * ****** *** * **** ** ** *** **** 15 weeks trying to get my ice maker to work as water was building up and freezing into a block in the tray. tech came to our house in early march....charged $300 for service and said it need a new "arm" (looks like a coat hanger). he said it will be done within a week. we were chasing and calling them for over 11 weeks until the tech finally came back. he had the nerve to charge over $500 for this piece of wire. i told him that i sell wire for a living and this is offensive. as he was leaving i told him the ice maker is still not working
  he said wipe it with a towel.
  i called again, they said i needed a new icemaker. $500
  i have been waiting for a response.
  decided to call someone else. they came in 2 days. the problem was the hose had a kink. he fixed it and charged $125
  i want my money back. do not trust this company

• Review fromMagdi I

  Date: 21/05/2025

  1 star

  Magdi I

  Date: 21/05/2025

  **** ***** * ***** ******* ****** ** *** ****** * ************ * *I contacted Express Repair for [appliance issue], but they refused to provide upfront pricing or a written estimate. Despite canceling, I was charged a $[X] diagnostic fee and threatened with collections. Their technician misdiagnosed the problem, overcharged for parts, and left the appliance unfixed. When I requested a refund, they ignored me and sent fake invoices. No contract was ever provided, *** ***** ********** ********** ** *** ***** **** ************ ***** ******* ** ********** *** *** ****** ******** ******

  Express Repair

  Date: 04/06/2025

  Hello *****,
  My name is ********, and I'm a Customer Service Manager at Express Repair.
  Please give us a call back at ###-###-####. I'm confident we can resolve your issue and ensure your satisfaction!

• Review fromIan G

  Date: 16/02/2025

  1 star
  ********* ******** ***** *** ******* ***** **** *** ******* Their tech arrived and got the dishwasher running. He ran it through various cycle, declared it to be working and impressed upon me his pressing schedule. He was in and out in about 10 minutes.
  After he left, the dishwasher had run briefly then died. I wish the man had done some diagnostic work but his attitude was “this is very old machine”. I guess his prevailing mind set is a dependable appliance has no right to last so long. The tech kept blatantly hinting for a tip, which I refused with indignation. When I complained to the business, the email bounced back as undeliverable. At least I paid the scoundrel about $120 for doing nothing *** ***** ** *** *** ************* 

• Review fromBehnaz A

  Date: 22/01/2025

  1 star
  * **** * ***** **** **** ****** I called them on January 21, 2025, about an issue with my refrigerator not working properly. A technician came, identified that the relay needed to be replaced, and replaced it. The relay itself costs only about $25 in most stores, but they charged me $90 for the relay and $230 for the service! To make matters worse, the issue was not even resolved. My refrigerator still has the same problem. I contacted the company to speak with a manager, and the operator told me it would take 24 to 48 hours to speak with someone. I am extremely frustrated with their service. ** *** *** **** ************ *** * ********** *********

• Review fromDennis W

  Date: 27/11/2024

  1 star
  ***** **** *** ******* I call them on a Saturday and told them my fridge wasn’t working properly. It displayed a code and I looked it up and it was a fan cooling issue. The fella came a few hours later and we pulled the fridge out. He went behind the fridge when his phone as a flashlight and screw driver. He pulled the back panel off and immediately came out from behind and told me how lucky I was my house didn’t burn down. He said I would need a new fan motor and fan blade. He then said he would clean everything up and see if the problem would be solved. He went behind the fridge with no tools and laid the for 5 mins and said he’d give it a try. After 30 seconds of running I heard the motor make a noise and I said that doesn’t sound good order the motor he unplugged the fridge and order the motor at $150 and said the fan blade would be $50 on top of that. I didn’t look at the fridge at all at this time but took his word on his assessment. Before he left I tried to pay the deposit but his phone battery died and it couldn’t be processed. After he left we emptied the fridge and freezer. Monday I got a phone call and was told my bill was going to be over $500. I told the lady it seemed like a lot of money and told her I’m a millwright and when I look at the fan blade if it looked ok I wouldn’t be purchasing another one from them we would reuse the old one. Friday they texted and said to call them as the parts were being shipped and I needed to book an appointment. I called and again I told them I didn’t think the blade was needed. Went behind the fridge and looked. The condenser was so plugged off dirt and dust it was discussing. I clean it and blew it out and put a bit of grease in the motor and it’s fine. I call them on the Monday and told them I still wanted the motor but I didn’t want that guy back. He delivered the motor yesterday along with the fan blade. Now they wanna call and report me to collection agency. ******

• Review fromPaulina L

  Date: 14/11/2024

  1 star
  They charged me $305.00 on first day, and technician did did not fix my washer, and they refused to give my money back. First a technician came to see my washer. He said he will order a part and once replaced, the washer would work I asked him 3 times and he assured me that he would fix it. He said total charges are $710 (part & labour), and requested 50%. So, I paid $305.00 After a couple of days, he came and opened the washer machine and without checking anything he said he was not able to fix it. Suggested me to buy a new one from their website. So I asked him to refund my money. Then he said talk to customer service, I called the same day and spoke with a customer service representative who asked me to call next day at 7 am and speak with Michelle. I called next day at 7.15 am and there was no Michelle. The person I spoke with was extremely rude. There is no customer service skills and hung up the phone on me. After a couple of hours the same person called me and said she was “Michelle” and I asked her for my money back. They advertised their business under *********** because that’s the number I called when I requested the service call and they had an add that promise “We don’t fix, you don’t pay” so if they can’t fix the appliance, they don’t supposed to charge. They also offer a $25 discount on the service call. She said that she would need to speak with a manager (I thought she was the manager) and she would call me back. A couple of days passed and she did not call me. I contacted my bank and disputed the charge. ***** **** **** *** *** **** ******** ** *** **** *** *** ********** ***** Now they are saying that i cancelled the service when I have witnesses that are aware of the situation. **** ** * ***** ***.

• Review fromBrian I

  Date: 09/10/2024

  1 star
  ******** ******** they say taking 50% upfront and then take the full amount and refuse to refund - ******* ** ******** - * ***** ** * ***** 

• Review fromAmir S

  Date: 29/08/2024

  1 star

  Amir S

  Date: 29/08/2024

  ***** **** *** ****** they charged me $355.00 on first day, and they did not fix my fridge, and they not refunded me a penny!
  First a technician came to see my fridge. He said he will order a new control board and replace the old one with the new one. He said total charges are $710 (part & labour), and they want 50% now. So, I paid $355.00. Next day, he came with the new control board and put in the fridge, but then he said the fridge has some other problem. So I asked him to take back the new part and don't do anything, and refund my money. Then he said talk to manager, when I talked to his manager she said she will charge 30% price of the part (that we did not take), and 100 $ for service call and refund the remaining amount. Her calculation was (30% of part=112, + service call 100 + 13% tax)= 239.00. So, she said she would return me the remaining 116$. But it has been almost one month she hasn't refunded me any amount.
  When I call them, the receptionist says talk to manager, when I talk to manager (named: Mitchell), she says I will check with accounting team,... but it has been a month and I haven't got any money back. *** * ******* ***** **** *** ****** **** **** ***** *** ***** ******* *** ***** ****** ** *** **** *** ******* ** * ******* *** ** **** ****** ******* ***** Thanks.

  Express Repair

  Date: 17/09/2024

  Hello ****,
  My name is Michel, and I'm a Customer Service Manager at Express Repair.
  Please give us a call back at ###-###-####. I'm confident we can resolve your issue and ensure your satisfaction!

• Review fromLeslie T

  Date: 15/08/2024

  1 star
  **** ******* ** * ******* I contacted them and had a technician respond on 6/28/24 concerning my washing machine not spinning out. He came diagnosed the problem ordered the part stated it would be 3-5 business days, I paid a $200 deposit. 5 weeks later and several phone calls inquiring when the part will be received and a no show no call on a scheduled date 7/24/24, I was rescheduled for 7/29/24. The tech came installed the part with no success stated he needed to order another part. He returned on 8/3/24 and was again unsuccessful in repairing the washer, I then stated I have to purchase a machine because it’s been 7 weeks and I’m spending money to launder my clothes. Immediately on 8/6/24 I started receiving *********** calls requesting full payment of a balance of $90.71 for parts and initial visit when the washer HAS NOT BEEN REPAIRED!!! So I’m out $200 and I’m expected to pay an additional amount for no repair, I should only be charged for the initial visit of $99 not parts. Absolutely ridiculous **** *** ******* *******!

• Review fromBrian S

  Date: 12/07/2024

  1 star
  ******** ******* mY freezer is not working . called ******* and they told me what could be the problem. Filter is clogged 2 sounded like a fuse on the fridge my be out. So I told the repairman what they had said so I cleaned the filter and he never looked at the compressor so I have refused to pay for one of there visits. I have made an offer to pay for one visit and to pay for the fuse they put in. But they turned it down. * **** ******* *** ** **** **** **** ** ********** ** *** ****** **** ** ** ** ****** *** ***** ******** *** ***** **** ***** *** *********** **** ** ****** ****** ***** ** ****** *** **** ** ** ***** *** **** ***** ** *** **** **** *** **** **** **** ********** *** ***** **** ***********